Location:Dallas, Texas, United StatesJob ID: R0147803Date Posted:2026-10-08Company Name:HITACHI HIGH-TECH AMERICA, INC.Profession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:HITACHI HIGH-TECH AMERICA, INC. POSITION DESCRIPTION  POSITION TITLE: Customer Support Representative IDIVISION NAME: Environmental Business Division (EBD)REPORTS TO:  Senior Manager, Sales &amp; Service LogisticsPOSITION STATUS: Full-TimeWORK LOCATION: Dallas, TX (DLS)WORK STYLE DESIGNATION: Hybrid (+50% Onsite)WORK STYLE REQUIREMENT: Onsite - 3 Days / Remote - 2 DaysFLSA STATUS: Non-ExemptTRAVEL REQUIRED: 0%POSITIONS SUPERVISED: NoneEXPECTED PAY RANGE: $15.93 to $21.91 an hour The pay ranges listed above are for each position’s base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process. POSITION SUMMARYThe Customer Support Representative I is responsible for providing service support to customers with regard to service calls, product orders, returns, and resolving customer complaints.  In addition, the CSSR will coordinate with other departments (including various members of management) to provide customer support satisfaction. PRIMARY RESPONSIBILITIES<ul><li>Effectively interface with customers and field service personnel.</li><li>Handle computerized messaging, service call maintenance, and dispatching of service calls.</li><li>Order entry received by phone, fax, mail, and electronic data interchange.</li><li>Review customer orders for proper pricing, terms, and conditions.</li><li>Provide written and verbal quotations to customers.</li><li>Work with system information and Material Management to determine product availability.</li><li>Determine proper authorizations for product returns and generate associated documentation.</li><li>Research information for customers using computer resources, manuals, and technical drawings.</li><li>Research information for technical support staff members.</li><li>Other duties as assigned.</li></ul> EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS<ul><li>High School Diploma or equivalent.</li></ul> EXPERIENCE AND TRAVEL REQUIREMENTS<ul><li> Customer service training (i.e., handling difficult customers, phone etiquette, etc.)</li><li>One (1) year customer support/sales administration experience or equivalent</li><li>Prior direct order processing experience is a plus</li><li>Familiar with CRM/ ERP - SalesForce/SAP.</li></ul> SKILLS AND ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS<ul><li>Outstanding customer service skills</li><li>Excellent communication skills, collaborator.</li><li>Able to think creatively and find solutions to complex situations.</li><li>Proficient in Microsoft Outlook, Excel, and Word.</li><li>Exhibit a positive and professional attitude when interacting with both internal and external customers.</li><li>Ability to utilize CRM and ERP systems effectively to organize customer interactions and sales order details.</li></ul> <h2>POSITION - SAFETY RISKS AND HAZARDS</h2>Warning:  Due to the nature of the work environment, this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices. If you have questions, contact Human Resources. <h2>EQUIPMENT REQUIREMENTS</h2><ul><li>Ability (with or without accommodation) to use standard office equipment including a laptop computer, telephone, copy machine, fax machine, etc. </li></ul>Equal Opportunity Employer (EOE)<div><div><div><div>Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.</div></div></div></div>If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to <a href="mailto:HTA-AccommodationRequests@hitachi-hightech.com">HTA-AccommodationRequests@hitachi-hightech.com</a>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Customer Support Representative I

Location:Dallas, Texas, United StatesJob ID: R0147803Date Posted:2026-10-08Company Name:HITACHI HIGH-TECH AMERICA, INC.Profession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:HITACHI HIGH-TECH AMERICA, INC. POSITION DESCRIPTION  POSITION TITLE: Customer Support Representative IDIVISION NAME: Environmental Business Division (EBD)REPORTS TO:  Senior Manager, Sales &amp; Service LogisticsPOSITION STATUS: Full-TimeWORK LOCATION: Dallas, TX (DLS)WORK STYLE DESIGNATION: Hybrid (+50% Onsite)WORK STYLE REQUIREMENT: Onsite - 3 Days / Remote - 2 DaysFLSA STATUS: Non-ExemptTRAVEL REQUIRED: 0%POSITIONS SUPERVISED: NoneEXPECTED PAY RANGE: $15.93 to $21.91 an hour The pay ranges listed above are for each position’s base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process. POSITION SUMMARYThe Customer Support Representative I is responsible for providing service support to customers with regard to service calls, product orders, returns, and resolving customer complaints.  In addition, the CSSR will coordinate with other departments (including various members of management) to provide customer support satisfaction. PRIMARY RESPONSIBILITIES<ul><li>Effectively interface with customers and field service personnel.</li><li>Handle computerized messaging, service call maintenance, and dispatching of service calls.</li><li>Order entry received by phone, fax, mail, and electronic data interchange.</li><li>Review customer orders for proper pricing, terms, and conditions.</li><li>Provide written and verbal quotations to customers.</li><li>Work with system information and Material Management to determine product availability.</li><li>Determine proper authorizations for product returns and generate associated documentation.</li><li>Research information for customers using computer resources, manuals, and technical drawings.</li><li>Research information for technical support staff members.</li><li>Other duties as assigned.</li></ul> EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS<ul><li>High School Diploma or equivalent.</li></ul> EXPERIENCE AND TRAVEL REQUIREMENTS<ul><li> Customer service training (i.e., handling difficult customers, phone etiquette, etc.)</li><li>One (1) year customer support/sales administration experience or equivalent</li><li>Prior direct order processing experience is a plus</li><li>Familiar with CRM/ ERP - SalesForce/SAP.</li></ul> SKILLS AND ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS<ul><li>Outstanding customer service skills</li><li>Excellent communication skills, collaborator.</li><li>Able to think creatively and find solutions to complex situations.</li><li>Proficient in Microsoft Outlook, Excel, and Word.</li><li>Exhibit a positive and professional attitude when interacting with both internal and external customers.</li><li>Ability to utilize CRM and ERP systems effectively to organize customer interactions and sales order details.</li></ul> <h2>POSITION - SAFETY RISKS AND HAZARDS</h2>Warning:  Due to the nature of the work environment, this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices. If you have questions, contact Human Resources. <h2>EQUIPMENT REQUIREMENTS</h2><ul><li>Ability (with or without accommodation) to use standard office equipment including a laptop computer, telephone, copy machine, fax machine, etc. </li></ul>Equal Opportunity Employer (EOE)<div><div><div><div>Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.</div></div></div></div>If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to <a href="mailto:HTA-AccommodationRequests@hitachi-hightech.com">HTA-AccommodationRequests@hitachi-hightech.com</a>

Customer Support Representative I

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HITACHI ENERGY

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