Build the Market Leader in Satellite Analytics with us at LiveEO <p style="margin:0.75rem 0px 0px;padding:0px;font:400 16px / 1.714 'Atlassian Sans' , 'ui-sans-serif' , '-apple-system' , 'system-ui' , 'Segoe UI' , Ubuntu , 'Helvetica Neue' , sans-serif;color:rgb(41,42,46);text-align:left;">LiveEO combines satellite data and AI to monitor critical infrastructure such as power lines, railways and pipelines from space. Our products, Treeline (vegetation risk along power lines and railways) and Surface Scout (ground changes and risks around pipelines), are used by utilities, rail operators and energy companies in Europe, North America and APAC, including major Japanese power and rail companies through a sales partner. Our goal is to monitor 1 billion assets worldwide by 2030.<p style="margin:0.75rem 0px 0px;padding:0px;font:400 16px / 1.714 'Atlassian Sans' , 'ui-sans-serif' , '-apple-system' , 'system-ui' , 'Segoe UI' , Ubuntu , 'Helvetica Neue' , sans-serif;color:rgb(41,42,46);text-align:left;">As a founding member of our Japan presence, the Senior Customer Success Manager (f/m/x) owns our APAC customers from onboarding through renewal and expansion, and leads customers from pilot to production.<p style="margin:0.75rem 0px 0px;padding:0px;font:400 16px / 1.714 'Atlassian Sans' , 'ui-sans-serif' , '-apple-system' , 'system-ui' , 'Segoe UI' , Ubuntu , 'Helvetica Neue' , sans-serif;color:rgb(41,42,46);text-align:left;">Why this role:<ul style="margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'Atlassian Sans' , 'ui-sans-serif' , '-apple-system' , 'system-ui' , 'Segoe UI' , Ubuntu , 'Helvetica Neue' , sans-serif;font-size:16px;font-style:normal;font-weight:400;text-align:left;"><li>Be the first Customer Success Manager (f/m/x) in Asia and help build LiveEO's APAC business.</li><li style="margin-top:4px;">Use satellite data to make Asia's power and rail infrastructure safer and more efficient.</li><li style="margin-top:4px;">Work in a global team with colleagues in Berlin and the US.</li><li style="margin-top:4px;">Lead customers from pilot to production, with a visible impact on growth.</li></ul> Your challenge <ul style="margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'Atlassian Sans' , 'ui-sans-serif' , '-apple-system' , 'system-ui' , 'Segoe UI' , Ubuntu , 'Helvetica Neue' , sans-serif;font-size:16px;font-style:normal;font-weight:400;background-color:rgb(255,255,255);"><li>Own APAC customers (Japan, Australia, New Zealand, India, etc.) from onboarding through renewal and expansion.</li><li style="margin-top:4px;">Lead pilot and POC customers with success plans, regular value reviews and the business case for production.</li><li style="margin-top:4px;">Manage the day-to-day relationship with our Japanese sales partners.</li><li style="margin-top:4px;">Own renewals and co-own upsell and cross-sell with Sales.</li><li style="margin-top:4px;">Run business reviews and executive updates that show customers the value delivered.</li><li style="margin-top:4px;">Bring the voice of the customer to our product teams.</li><li style="margin-top:4px;">Work with project managers, who lead technical delivery.</li><li style="margin-top:4px;">Travel regularly within Japan (e.g. Kyushu, Hokuriku) and about once a quarter to Australia and New Zealand.</li></ul> Your profile <ul style="margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'Atlassian Sans' , 'ui-sans-serif' , '-apple-system' , 'system-ui' , 'Segoe UI' , Ubuntu , 'Helvetica Neue' , sans-serif;font-size:16px;font-style:normal;font-weight:400;text-align:left;"><li>5+ years in customer success, account management or B2B sales</li><li style="margin-top:4px;">Customer-facing experience in geospatial, GIS, satellite data, remote sensing, or technology for utilities, rail or energy</li><li style="margin-top:4px;">Business-level proficiency in English and Japanese</li><li style="margin-top:4px;">Willingness to travel within Japan and internationally is a plus.</li><li>Experience with Japanese electric power or rail companies is a plus.</li><li style="margin-top:4px;">Experience working through resellers or partners is a plus.</li><li style="margin-top:4px;">A track record of converting pilots into production contracts is a plus.</li><li style="margin-top:4px;">Ownership of renewals and upsell is a plus.</li><li style="margin-top:4px;">A technical background (GIS, remote sensing, REST APIs) is a plus.</li><li style="margin-top:4px;">Experience at a foreign-owned company or startup is a plus.</li></ul> Your Benefits <ul style="margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'Atlassian Sans' , 'ui-sans-serif' , '-apple-system' , 'system-ui' , 'Segoe UI' , Ubuntu , 'Helvetica Neue' , sans-serif;font-size:16px;font-style:normal;font-weight:400;background-color:rgb(255,255,255);"><li>The opportunity to create a product that can improve business processes and lives across the globe.</li><li style="margin-top:4px;">Flexible working hours and hybrid work model - we trust our employees to get their work done while maintaining a healthy work-life balance.</li><li style="margin-top:4px;">We empower employees to drive their own career development, take initiative and have the freedom to be creative and bold.</li><li style="margin-top:4px;">Not an overtime culture - we take care that overtime is done only as a necessity and always offset with time off and rest.</li><li style="margin-top:4px;">A collaborative and learning environment - frequent internal workshops, knowledge sharing sessions, journal clubs and hackathons.</li><li style="margin-top:4px;">Potential to participate in the employee stock option program.</li><li style="margin-top:4px;">A diverse and vibrant international environment of 30+ different nationalities.</li></ul>

LiveEO is a leading provider of earth observation technologies and solutions that revolutionize asset monitoring and improve the lives of people around the world. Its cutting-edge technologies and AI unlock the full potential of satellite data to provide actionable insights for businesses, resulting in increased safety, efficiency, and sustainability. Operators of linear infrastructure use LiveEO's solutions to reduce the risks of outages and disruptions, and make their networks more resilient against climate change. LiveEO's international team of 130 is dedicated to protecting life on Earth and advancing sustainability.

Senior Customer Success Manager (f/m/x) - APAC (Tokyo)

Build the Market Leader in Satellite Analytics with us at LiveEO LiveEO combines satellite data and AI to monitor critical infrastructure such as power lines, railways and pipelines from space. Our products, Treeline (vegetation risk along power lines and railways) and Surface Scout (ground changes and risks around pipelines), are used by utilities, rail operators and energy companies in Europe, North America and APAC, including major Japanese power and rail companies through a sales partner. Our goal is to monitor 1 billion assets worldwide by 2030.As a founding member of our Japan presence, the Senior Customer Success Manager (f/m/x) owns our APAC customers from onboarding through renewal and expansion, and leads customers from pilot to production.Why this role:<ul><li>Be the first Customer Success Manager (f/m/x) in Asia and help build LiveEO's APAC business.</li><li>Use satellite data to make Asia's power and rail infrastructure safer and more efficient.</li><li>Work in a global team with colleagues in Berlin and the US.</li><li>Lead customers from pilot to production, with a visible impact on growth.</li></ul> Your challenge <ul><li>Own APAC customers (Japan, Australia, New Zealand, India, etc.) from onboarding through renewal and expansion.</li><li>Lead pilot and POC customers with success plans, regular value reviews and the business case for production.</li><li>Manage the day-to-day relationship with our Japanese sales partners.</li><li>Own renewals and co-own upsell and cross-sell with Sales.</li><li>Run business reviews and executive updates that show customers the value delivered.</li><li>Bring the voice of the customer to our product teams.</li><li>Work with project managers, who lead technical delivery.</li><li>Travel regularly within Japan (e.g. Kyushu, Hokuriku) and about once a quarter to Australia and New Zealand.</li></ul> Your profile <ul><li>5+ years in customer success, account management or B2B sales</li><li>Customer-facing experience in geospatial, GIS, satellite data, remote sensing, or technology for utilities, rail or energy</li><li>Business-level proficiency in English and Japanese</li><li>Willingness to travel within Japan and internationally is a plus.</li><li>Experience with Japanese electric power or rail companies is a plus.</li><li>Experience working through resellers or partners is a plus.</li><li>A track record of converting pilots into production contracts is a plus.</li><li>Ownership of renewals and upsell is a plus.</li><li>A technical background (GIS, remote sensing, REST APIs) is a plus.</li><li>Experience at a foreign-owned company or startup is a plus.</li></ul> Your Benefits <ul><li>The opportunity to create a product that can improve business processes and lives across the globe.</li><li>Flexible working hours and hybrid work model - we trust our employees to get their work done while maintaining a healthy work-life balance.</li><li>We empower employees to drive their own career development, take initiative and have the freedom to be creative and bold.</li><li>Not an overtime culture - we take care that overtime is done only as a necessity and always offset with time off and rest.</li><li>A collaborative and learning environment - frequent internal workshops, knowledge sharing sessions, journal clubs and hackathons.</li><li>Potential to participate in the employee stock option program.</li><li>A diverse and vibrant international environment of 30+ different nationalities.</li></ul>

Senior Customer Success Manager (f/m/x) - APAC (Tokyo)

About the Job

About the Company

LiveEO

Similar Jobs

Business Sales Manager (m/f/d)

Business Sales Manager (m/f/d)

Senior Sales Expert (f/m/x)

Senior Sales Expert (f/m/x)

Commercial Manager- Nigeria

Commercial Manager- Nigeria

Commercial Manager- Uganda

Commercial Manager- Uganda

Customer Success Manager II

Customer Success Manager II

Account Manager, Energy Services

Account Manager, Energy Services

Major Account Manager

Major Account Manager

Sales Manager - eBOS

Sales Manager - eBOS

Senior Partner Success Manager, Eastern US

Senior Partner Success Manager, Eastern US

Account Manager – APAC

Account Manager – APAC