You will lead and develop a team of Field Service Engineers in your assigned country or countries and take ownership of growing the local service business with the Regional Service Manager. You will combine leadership, customer engagement, and business development to strengthen service operations and drive service growth.What you will leadDevelop the country service business<ul><li>Build and deliver a country service plan with the Regional Service Manager, based on customer needs, installed-base opportunities and team capacity.</li><li>Drive opportunities for service agreements, maintenance, upgrades and other relevant service offerings. Re-engage customers who make limited use of our services.</li><li>Work with Service Sales and account managers to progress opportunities from customer discussion through quotation, follow-up and delivery. Agree who owns each action.</li><li>Review revenue, costs and the opportunity pipeline. Identify gaps and take action within agreed commercial authority.</li></ul>Build lasting customer relationships<ul><li>Maintain regular contact with priority customers, understand their operating challenges and agree service plans that support their production needs.</li><li>Coordinate with sales and support colleagues so customers receive a joined-up approach and clear commitments.</li><li>Take ownership of service escalations in your country scope, coordinate resolution and use feedback to strengthen the relationship.</li></ul>Lead and develop your team<ul><li>Coach and support engineers through regular conversations, performance reviews, and onboarding.</li><li>Help engineers identify opportunities, build confidence in customer interactions, and enhance technical capability.</li><li>Work with planning to balance day-to-day service commitments with customer visits, development work and future demand.</li></ul>Deliver sustainable growth<ul><li>Ensure service commitments can be delivered safely and effectively. Match commercial ambitions to skills, resources and customer expectations.</li><li>Use service data and CRM records to track actions, review results and improve delivery. Prepare business cases for improvements where needed.</li><li>Lead change and contribute to regional initiatives that improve the customer experience and service performance</li></ul>Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.

TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.

Team Leader Field Service Engineers

About the Job

About the Company

Tomra

Similar Jobs

Manager, Service Operations Planning

Manager, Service Operations Planning

Service Sales Business Development Manager

Service Sales Business Development Manager

Field Service Team Leader, E&A

Field Service Team Leader, E&A

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Team Leader Field Service Engineers - Peelers

Team Leader Field Service Engineers - Peelers