Your mission Partner reporting ØPrepare and send daily operational updates to our US customer: open issues, service status, station uptime and resolution timelines ØDrive progress: chase down answers from the right people, push open topics to resolution and hold the team accountable to its KPIs ØSpot trends and recurring problems in the data and flag them before they escalate ØKeep all partner-facing reporting accurate, consistent and on time Service tickets ØTrack service tickets from creation to close and follow up with technicians and internal teams ØHelp build and improve the trackers, templates and processes the team relies on Leadership &amp; project support ØWork directly with our CTO: track priorities, prepare updates and drive follow-ups to completion ØAct as the link between HQ teams (operations, tech) and the US field team Your profile Skills &amp; experience Ø1–3 years of experience in operations, project coordination, customer success or similar ØIdeally a technical background (e.g. engineering, IT, computer science) – you get up to speed quickly on our hardware and software ØA track record of owning a project or process on your own, from start to finish ØComfortable with ERP systems, ticketing tools, spreadsheets and AI tools ØNice to have: experience in field service, e-mobility, energy or hardware operations Languages &amp; communication ØFluent English – clear, concise written communication ØGerman language skills are a plus Personal qualities ØVery strong organization – you keep many threads moving and close loops without being reminded ØConfidence to manage up – you work well with senior stakeholders and push for decisions when needed Requirements &amp; conditions ØFull-time, starting immediately ØWillingness to work some afternoon/evening hours (CET) to overlap with US time zones ØGeneral willingness to travel ØAble to travel to the US when needed Why us? ØA high-impact role at the center of our US expansion ØDirect exposure to leadership and fast learning ØA company culture where passion and initiative are welcome ØBenefits (e.g. Urban Sports) and a training budget ØRegular team events and offsites ØGreat opportunities to grow with us ØYour four-legged friend is welcome ØFree drinks and fresh fruit ØNo shirt, no tie? No problem.

The smart solution for charging and swapping portable batteries for micromobility and smart cities. Swobbee is the first multimodular battery swapping solution in europe.
For a more efficient and fluid operation of small electric vehicle fleets in the field of sharing, logistic and quick commerce. As well as other electricity-based applications.

Field Operations Coordinator(m/f/d) – full-time

Your mission Partner reporting ØPrepare and send daily operational updates to our US customer: open issues, service status, station uptime and resolution timelines ØDrive progress: chase down answers from the right people, push open topics to resolution and hold the team accountable to its KPIs ØSpot trends and recurring problems in the data and flag them before they escalate ØKeep all partner-facing reporting accurate, consistent and on time Service tickets ØTrack service tickets from creation to close and follow up with technicians and internal teams ØHelp build and improve the trackers, templates and processes the team relies on Leadership &amp; project support ØWork directly with our CTO: track priorities, prepare updates and drive follow-ups to completion ØAct as the link between HQ teams (operations, tech) and the US field team Your profile Skills &amp; experience Ø1–3 years of experience in operations, project coordination, customer success or similar ØIdeally a technical background (e.g. engineering, IT, computer science) – you get up to speed quickly on our hardware and software ØA track record of owning a project or process on your own, from start to finish ØComfortable with ERP systems, ticketing tools, spreadsheets and AI tools ØNice to have: experience in field service, e-mobility, energy or hardware operations Languages &amp; communication ØFluent English – clear, concise written communication ØGerman language skills are a plus Personal qualities ØVery strong organization – you keep many threads moving and close loops without being reminded ØConfidence to manage up – you work well with senior stakeholders and push for decisions when needed Requirements &amp; conditions ØFull-time, starting immediately ØWillingness to work some afternoon/evening hours (CET) to overlap with US time zones ØGeneral willingness to travel ØAble to travel to the US when needed Why us? ØA high-impact role at the center of our US expansion ØDirect exposure to leadership and fast learning ØA company culture where passion and initiative are welcome ØBenefits (e.g. Urban Sports) and a training budget ØRegular team events and offsites ØGreat opportunities to grow with us ØYour four-legged friend is welcome ØFree drinks and fresh fruit ØNo shirt, no tie? No problem.

Field Operations Coordinator(m/f/d) – full-time

About the Job

About the Company

Swobbee

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