Sourcemap is the leading provider of technology for supply chain transparency:&nbsp;the world's&nbsp;most beloved consumer brands (Mars, Hershey, Ferrero, Vans, The North Face, Timberland) use Sourcemap technology to trace their products down to the raw materials, and manage the environmental and social impact every step of the way.&nbsp;We are pioneering&nbsp;a data-driven approach to responsible sourcing that is&nbsp;revolutionizing how companies manage impact, from preventing deforestation to ensuring fair wages and abolishing forced labor. Join us if you want to make a huge difference and work with a mission-driven team experiencing 4x year-on-year growth. For more information visit www.sourcemap.com

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Revolutionizing supply chains to prevent deforestation, ensure fair wages, and abolish forced labor.

Title: Customer Success ManagerReports to: Director of Customer SuccessAbout the Company: Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our clients include category-leading global brands, manufacturers and suppliers across the food &amp; agriculture, fashion, beauty, manufacturing and electronics industries. We seek committed individuals who will join our team to support our award-winning, values-led work and to tackle important supply chain challenges in a dynamic startup environment.Job Summary:Sourcemap is seeking an experienced Customer Success Manager (CSM) to join our growing Customer Success team. For this position, you will serve as a trusted advisor to Sourcemap’s Customers by enabling them to use Sourcemap’s products to achieve their business goals. You’ll partner with customers to expand their use of Sourcemap products and develop and execute success plans: organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You'll also be project managing the annual customer life cycle, including kick off, implementation, onboarding, and value delivery, ensuring a best in class experience. Further, you will recommend best practices to accelerate their onboarding and success plans. Your role will be key to ensuring customer success, retention, and growth by maximizing value through excellent customer relationships and experiences. Sourcemap is headquartered in New York City and there may be an option for this position to be remote or hybrid in CST or EST time zones. Primary Responsibilities:<ul><li>Manage all post-sales activity for assigned portfolio of customers through strong relationship-building, product adoption tactics, planning and execution to maximize return on investment from Sourcemap services and products through the annual customer lifecycle.</li><li>Craft joint customer success plans, facilitate workshops with customers on best known practices, and lead executive business reviews with key decision makers to ensure effective progress toward the strategic goals and desired business outcomes for your portfolio of enterprise customers.</li><li>Manage approximately 15 enterprise customers and identify, plan, and execute on strategies leading to renewals, expansion, and overall customer health scores.</li><li>Serve as a Sourcemap product expert to support customers throughout their engagement and confidently answer advanced product usage and technical questions.</li><li>Collaborate closely with internal teams, particularly Implementations, Data, Sales, Marketing and Product, to ensure alignment with customer success systems and customer goals.</li><li>Establish effective feedback mechanisms and evangelize customer success stories.</li><li>Establish key objectives, work plans, and metrics for Customer Success Associate(s) to ensure execution of performance management.</li></ul>Experience Requirements and Skills: Required<ul><li>5+ years relevant work experience and demonstrated success in Customer-facing enterprise SaaS, account management or strategic consulting role</li><li>Experience deploying large-scale technology solutions for Fortune 500 companies, with a preferred focus on supply chain transparency, global compliance, sustainability, global trade, or international business </li><li>Familiarity with supply chains for apparel &amp; home goods, pharmaceuticals or tropical commodities, such as cocoa, coffee, palm, or soy. (Preferred)</li><li>Experience working in a dynamic, fast-growing organization. (Preferred)</li></ul>Sourcemap offers a competitive compensation package based on job-related factors such as business needs, experience, level of responsibility, and qualifications. For this role, the base salary range is $90,000 to $115,000. Sourcemap offers a benefit package, including but not limited to paid time off, paid holidays, medical, dental and vision benefits, 401k.Sourcemap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Customer Success Manager

Sr. Product Manager, Analytics &amp; AILocation: New York City/HybridReports to: SVP ProductJob Type: Full TimeAbout the Company:Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our clients include category-leading global brands, manufacturers, and suppliers across the food &amp; agriculture, fashion, beauty, manufacturing and electronics industries. We seek committed individuals who will join our team to support our award-winning, values-led work and to tackle important supply chain challenges in a dynamic startup environment.Job Summary:As the Senior Product Manager, Analytics &amp; AI, you will be responsible for driving the development of customer and internal reporting, along with the application and integration of AI to Sourcemap’s enterprise SaaS solution. We seek a product leader who can develop a strong vision, collaborate with customers and stakeholders, and execute delivery in a fast-paced environment. The ideal candidate will have demonstrated success implementing their product management skills with analytics and AI acumen.This role has a  flexible office presence in our downtown Manhattan office. Responsibilities: <ul><li>Deeply understand customer problems and goals by engaging with customer-facing teams and directly interacting with customers</li><li>Discover market problems and validate data and mapping solutions with customers and stakeholders</li><li>Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition</li><li>Collaborate with cross-functional teams of engineers, researchers, designers, and partners to deliver high-quality products that meet user expectations and business objectives.</li><li>Monitor the success of the experience through web analytics and user feedback</li><li>Incorporate Azure’s AI solutions into Sourcemap’s core offering  </li></ul>Qualifications:<ul><li>8+ years of product management experience, with a focus on SaaS B2B solutions; P2P, B2B marketplaces, or ESG experience highly desirable</li><li>3+ years of experience working as a analytics-focused PM</li><li>Experience with Databricks or comparable data lake technology</li><li>Experience with Tableau or comparable BI data visualization platforms</li><li>Working knowledge of Python and/or SQL</li><li>Experience with GIS, OCR and NLP highly desirable</li><li>Experience with Large Language Models (LLM’s), Generative AI, AI applications for business users preferred</li><li>Strong focus on execution and delivery   </li></ul>Sourcemap offers a competitive compensation package based on job-related factors such as business needs, experience, level of responsibility, and qualifications. For this role, the base salary range is 140k-190k. Sourcemap offers a benefit package, including but not limited to paid time off, paid holidays, medical, dental and vision benefits, 401k.Sourcemap’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level &amp; role are brought in at the same salary, equity, and benefits). The recruiter will work with you and can provide more details on our philosophy.Sourcemap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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