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Focus: Mitigation or Adaptation

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"Revolutionizing the way we communicate and connect with our loved ones through immersive virtual experiences."

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role</b></div><div>You will be responsible for testing KOKO’s Bioethanol based cookstove and canister. Your role includes design and supervising execution of tests for our cooker, canister and its components. The testing will be distributed across KOKO’s Product Test Lab at Gandhinagar, Nairobi and third party labs. You will work closely with KOKO’s Design engineering team and product team for defining test protocols and developing the right type of test hardware/equipment and environment.</div><div><br></div><br><br><h3>What You Will Do</h3><ul><li>Understand product and use, environment and typical operating conditions.</li><li>Designing tests and their detailed test protocols/procedures.</li><li>Design formats for data collection and test reports.</li><li>Design source test rigs and equipment required to carry out tests.</li><li>Independently conduct experiments and analyze data.</li><li>Provide technical support to the team of test engineers and technicians during the tests.</li><li>Provide test reports and recommendations for designers, engineers and product team.</li><li>Maintain and upgrade KOKO’s in house test lab.</li><li>Troubleshoot test equipment and processes to ensure accurate and reliable test results.</li><li>Continuously improve test methods and procedures to enhance efficiency and accuracy.</li><li>Stay up-to-date with industry trends, advancements, and best practices in mechanical testing.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>Bachelor’s degree in Mechanical Engineering or related field. Master’s degree preferred.</li><li>Proven experience (1-3 years) as a Mechanical Test Engineer or similar role in a manufacturing or R&amp;D environment.</li><li>Proficiency in mechanical testing techniques and methodologies.</li><li>Hands-on experience with testing equipment such as universal testing machines, environmental chambers, and data acquisition systems.</li><li>Strong analytical and problem-solving skills with the ability to interpret test data and draw meaningful conclusions.</li><li>Excellent communication skills with the ability to effectively collaborate with cross-functional teams.</li><li>Detailed knowledge of statistical tools.</li><li>Familiarity with relevant industry standards and regulations (e.g., ASTM, ISO) is a plus.</li><li>Experience with CAD software (<a href="http://e.gSolidWorks">e.gSolidWorks</a>) is desirable.</li><li>Knowledge of ANSYS/COMSOL is preferable.</li></ul><h3>What We Offer</h3><ul><li>We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organization where people thrive, feel included, grow professionally, and enjoy having a high impact through their work.</li><div><br></div><li>Competitive salary plus a quarterly cash bonus</li><li>Annual compensation reviews - we reward great work</li><li>Discounted health insurance with no-cost financing for you and your dependents (in Kenya)</li><li>21 days of annual leave plus public holidays plus examination leave</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Mechanical Test Engineer

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role</b></div><div>As a Senior Analyst, you will lead data and analytics functions within your squad by collaborating cross functionally with departments across KOKO on end-to-end data and analytics. You will be expected to take accountability, influence decision making, deal with a high degree of uncertainty and help shape overall business strategy through data driven insights. You will work closely with your squad to identify data needs, build and update existing data pipelines as needed and design dashboards.</div><br><br><h3>What You Will Do</h3><ul><li>Identify and coordinate data infrastructure improvements with the software team.</li><li>Be a key stakeholder in data developments and data integrity.</li><li>Ensure consistency, accuracy, and overall integrity of business metrics.</li><li>Design, build and update ETL pipelines to ensure efficient design.</li><li>Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations.</li><li>Design and run data analyses to guide decision-making and strategy.</li><li>Design and prepare company dashboards and other key stakeholder reporting.</li><li>Enable the success of KOKO Team Members by supporting them in accessing, understanding, and utilizing data.</li><li>Develop and maintain business intelligence documentation, training materials, best practices, and overall data toolkit.</li></ul><h3>What You Will Bring</h3><ul><li>Bachelor’s degree, ideally in Computer Science, Math, Statistics, or Economics (Master's degree a plus)</li><li>Experience in data analysis, consulting, finance, or other quantitatively rigorous role (ideally 3-5+ years)</li><li>The ability to balance priorities, clarify stakeholder requirements, pay keen attention to detail, and generally keep deliverables on schedule.</li><li>Proficiency with Domo, Tableau, Looker or other data visualization package; SQL, R, Excel, and statistical methods (Python an added plus); ETL experience</li><li>Ability to communicate technical details clearly and concisely to management &amp; external stakeholders.</li><li>A curious mind and a passion for problem-solving, data, and analytics</li><li>Comfort in a fast-paced, growth-stage start-up environment</li></ul><h3></h3><ul><li>Competitive salary plus a quarterly cash bonus</li><li>Annual compensation reviews - we reward great work</li><li>Health insurance</li><li>21 days of annual leave plus public holidays plus examination leave</li><li>Hybrid working model - allowing you to split your time between in-person collaboration at one of our offices and working remotely</li><li>Ongoing investment in you and your skills, incl. full access to over 5,000 online courses</li><li>The right equipment for the job - a choice of MacBook, Windows, or Linux laptop</li><div><br></div><li>We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organisation where people thrive, feel included, grow professionally, and enjoy having high impact through their work.</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Senior Analyst

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role</b></div><div>As KOKO grows within and outside Kenya, our team is looking for a motivated engineer who is passionate about data and who will lay the foundation for more effective and efficient data management, analytics, and developing insights in business strategy, operations planning, and product design.</div><div>We're hiring an experienced Data Quality Engineer to ensure the accuracy and reliability of our data systems. In this role, you will contribute to developing test scripts, enhancing automated testing frameworks, and collaborating closely with development teams. Your expertise in data models, ETL architecture, and automation testing will drive the quality and integrity of our data-driven solutions.</div><div>KOKO’s suite of products spans multiple technical domains and disciplines in software and hardware, and so experience in end-to-end systems thinking across distributed components is key for this role. IoT and real time data processing feature heavily in our technology suite</div><br><br><h3>What You Will Do</h3><ul><li>Test  and support KOKO’s data infrastructure</li><li>Test ETL pipelines, selecting the most appropriate tools and products in collaboration with KOKO’s analytics, product and engineering teams</li><li>Ensure logical and understandable data models and data stores to house data from KOKO’s various live products and other diverse data sources for consumption by other teams</li><li>Help validate systems to track data quality and consistency, ensuring that our data is accurate &amp; up to date</li><li>Help continually improve ongoing reporting and analysis processes, automating or simplifying self-service use of KOKO’s data (create tools that assist teams in this process).</li><li>Keep our data secure across national boundaries through multiple data centers and AWS regions</li><li>As the team grows, help recruit and manage additional data engineers</li><li>Represent the Data Engineering discipline during sprint planning meetings and retrospectives</li><li>Help build the engineering culture at KOKO, attracting similar minded people with a passion for using technology to tackle hard challenges</li><div><br></div><div>KOKO’s technology stack currently includes (but is not limited to) AWS, Python, Flask, <a href="http://Vue.js">Vue.js</a>, Postgres, Kotlin, Java, Firebase, C++, Celery, Message Queues, Odoo ERP, Docker, Jenkins, CircleCI, Git</div></ul><h3>What You Will Bring to KOKO</h3><ul><li>Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.</li><li>5-8 years of strong experience in QA/testing or application development</li><li>Strong in Database and ETL testing</li><li>Strong at preparing the test plan and ensure that test plans get reviewed by all stakeholders and strong in peer reviews.</li><li>Strong command of Essential technologies: SQL scripting, PL/SQL.</li><li>ETL Testing from various feeds on server (S3, SQL ,HIVE, Data Bricks, SnowFlake) using different testing strategy to ensure the data quality and data consistency, timeliness</li><li>Having knowledge on large-scale data processing languages like pyspark is a plus.</li><li>Strong command of any Programmatic Language (Python preferred)</li><li>Knowledge of API Testing</li><li>Proficient with software development lifecycle (SDLC) methodologies like Agile, QA methodologies, defect management system, and documentation.</li><li>Experience in automation, automation frameworks and automation delivery preferred.</li><li>Understanding of of PyTest, Unitest, Behave and Mock Test wil be an added advantage</li><li>Good at setting Quality standards in various new testing technologies in the industry.</li><li>Excellent analytical and communication skill is required</li></ul><h3>What We Offer</h3><ul><li>Competitive salary plus a quarterly cash bonus</li><li>Annual compensation reviews - we reward great work</li><li>Health insurance</li><li>21 days of annual leave plus public holidays plus examination leave</li><li>Hybrid working model - allowing you to split your time between in-person collaboration at one of our offices and working remotely</li><li>Ongoing investment in you and your skills, incl. full access to over 5,000 online courses</li><li>The right equipment for the job - a choice of MacBook, Windows, or Linux laptop</li><div><br></div><li>We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organisation where people thrive, feel included, grow professionally, and enjoy having high impact through their work.</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Data Quality Engineer

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><span style="font-size:11pt;">KOKO Labs is the research and development arm of KOKO.  From ideas to reality, through user research, iterative design, and commercial development, KOKO Labs helps us imagine and deliver transformative technology-based solutions. </span></div><div><span style="font-size:11pt;">KOKO Labs’ dedicated team of entrepreneurs, researchers, designers and engineers work out of purpose-built facilities in Nairobi (Kenya), Pune, and Ahmedabad (India) partnering closely with technical, commercial, academic and regulatory experts from around the world.</span></div><div><br></div><div><span style="font-size:11pt;">KOKO Labs is seeking a Digital Product Designer to join our dynamic and innovative team. The Designer will be primarily responsible for creating compelling designs for our digital products. The successful candidate will have a passion for design, a strong eye for detail, a research mindset, ability to work on hazy briefs, and a desire to learn and grow in a fast-paced environment.</span></div><div><span style="font-size:11pt;">We build and test out projects quickly and they vary in type and reach. We work in a collaborative team and the culture helps you to build your own niche and allows exploring your skills in domains to want to grow in. This means the designer is never bored - you’ll be working on a range of projects - from user research, UX design, UI design, usability testing and even designing experience for something  beyond the products including but not limited to marketing materials, communications - of course based on your interest and skills. All you need is a good sense of design and a willingness to learn. </span></div><div><br></div><div><span style="font-size:11pt;">The designer is expected to work based out of our Pune, India or Nairobi, Kenya office.</span></div><br><br><h3>What You Will Do</h3><ul><li>Work closely with the different Labs teams to create user interfaces and experiences that are intuitive, user-friendly, and visually appealing.</li><li>Create UI design at different fidelity - low to high that help us move faster to iterate and improvise design.</li><li>Follow best practices of design including - user research, persona creation, empathy maps, journey maps, user flows, task flows, Information Architecture, wireframes and visual design. </li><li>Participate in the qualitative user research projects you are directly or indirectly involved in</li><li>Stay up-to-date with the latest design trends, tools, and techniques, and incorporate them into your work</li><li>Participate in design critiques, provide and receive feedback, and iterate on designs based on feedback</li><li>Ensure all design work is delivered on time, within budget, and to the highest quality standards</li><li>Participate in building the design culture at KOKO.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li><br></li><div>We are looking for a highly technical individual contributor with significant experience in building customer-facing websites using WordPress or similar technology. Knowledge about integration with external systems would be important. You should be comfortable collaborating and leading projects in a remote environment, building rapport across the team, and doing what’s necessary to ensure KOKO’s products always deliver.</div><div><br></div><li>2-4 years of relevant experience in UX design / graphic design / visual communication, preferably in a tech or startup environment</li><li>Bachelor's / Master’s degree in UX design, Graphic Design, Visual Communication, or a related field</li><li>Strong portfolio that demonstrates a range of design skills</li><li>Proficient in at least in any one design tool, preferably Figma</li><li>Excellent communication, collaboration, and problem-solving skills</li><li>Ability to work independently, manage multiple projects simultaneously, and meet deadlines</li><div><br></div></ul><h3>What We Offer</h3><ul><li>Competitive salary plus a quarterly cash bonus</li><li>Annual compensation reviews - we reward great work</li><li>Discounted health insurance with no-cost financing for you and your dependents (in Kenya)</li><li>21 days of annual leave plus public holidays plus examination leave</li><li>Ongoing investment in you and your skills, incl. full access to over 5,000 online courses</li><li>The right equipment for the job - a choice of MacBook, Windows, or Linux laptop</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Digital Product Designer

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><span style="font-size:11pt;">KOKO Labs is the research and development arm of KOKO.  From ideas to reality, through user research, iterative design, and commercial development, KOKO Labs helps us imagine and deliver transformative technology-based solutions. </span></div><div><span style="font-size:11pt;">KOKO Labs’ dedicated team of entrepreneurs, researchers, designers and engineers work out of purpose-built facilities in Nairobi (Kenya), Pune, gandhinagar and Ahmedabad (India) partnering closely with technical, commercial, academic and regulatory experts from around the world.</span></div><div><br></div><div><span style="font-size:11pt;">KOKO Labs is seeking an Industrial Designer to join our dynamic and innovative team. As an Industrial Designer, you will play a key role in designing and developing innovative products for different Program Areas under Labs. The successful candidate will have a passion for design, a strong eye for detail, a research mindset, ability to work on hazy briefs, and a desire to learn and grow in a fast-paced environment.</span></div><div><br></div><div><span style="font-size:11pt;">We build and test out projects quickly and they vary in type and reach. We work in a collaborative team and the culture helps you to build your own niche and allows exploring your skills in domains to want to grow in. This means the designer is never bored - you’ll be working on a range of projects - from User research, Industrial Design, Usability testing and even designing the entire product ecosystem. All you need is a good sense of design and a willingness to learn</span></div><br><br><h3>What You Will Do</h3><ul><li>Collaborate with cross-functional teams to conceptualize and create innovative industrial designs for our products.</li><li>Generate detailed design specifications, including 3D models, prototypes, and technical drawings.</li><li>Conduct research to understand market trends, user needs, and competitive products.</li><li>Work closely with engineering teams to ensure the feasibility and manufacturability of designs.</li><li>Participate in design reviews, provide constructive feedback, and iterate on designs based on feedback.</li><li>Stay abreast of industry trends, emerging technologies, and materials to incorporate into design concepts.</li><li>Ensure all design work is delivered on time, within budget, and meets the highest quality standards.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>Bachelor's/Master’s degree in Industrial Design or a related field.</li><li>2-5 years of relevant experience in industrial design.</li><li>Strong portfolio showcasing a range of industrial design projects.</li><li>Proficiency in industry-standard design tools and software.</li><li>Excellent communication, collaboration, and problem-solving skills.</li><li>Ability to work independently, manage multiple projects simultaneously, and meet deadlines.</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Industrial Designer

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>The Role</b></div><div>As a Senior Software Engineer at KOKO Labs, you will play a pivotal role in leading and delivering innovative software solutions that reshape urban living. Reporting to the Head of Software &amp; Systems, you'll lead a nimble team of up to 4 engineers, embodying agility, mentorship, and innovation. Your work will span web, mobile, and IoT projects, emphasizing rapid prototyping, flexibility, and end-to-end systems thinking.</div><br><br><h3>What You Will Do</h3><ul><li>Lead the design, implementation, and deployment of both front-end and back-end components of our software projects, ensuring they align with KOKO Labs' vision.</li><li>Manage and mentor a team of software engineers, fostering an environment of continuous learning and improvement.</li><li>Collaborate cross-functionally within the Labs team and with external stakeholders to ideate, develop, and refine technology-based solutions.</li><li>Ensure the flexibility and testability of software systems, prioritizing quick iteration and user feedback over scalability.</li><li>Contribute to the Labs leadership by engaging in strategic discussions, prototype evaluation, and the overall innovation process.</li><li>Continuously learn and share knowledge within the team, enhancing our collective expertise and fostering an environment of innovation.</li><li>Develop and manage projects utilizing a diverse tech stack including Next.js, Flutter, TypeScript, Java, Kotlin, and cloud services (GCP, Azure, AWS, Vercel).</li><li>Implement Agile, Scrum, and Kanban methodologies tailored to project needs, ensuring effective and efficient project management.</li><div>Technology Stack</div><li>Our diverse tech stack includes AWS, Python, Flask, Vue.js, Postgres, Kotlin, Java, Firebase, C++, Celery, Message Queues, Odoo ERP, Docker, Jenkins, CircleCI, Git, and more. Experience across these technologies, coupled with the ability to rapidly learn and adapt to new tools, is crucial.</li></ul><h3>What You Will Bring</h3><ul><li>A passion for innovation, entrepreneurship, and a drive to make a tangible impact on urban living.</li><li>At least 5+ years of experience in software engineering, with a broad rather than deep expertise across various technologies.</li><li>Proven leadership experience, with at least 2 years in a role directly leading software engineering teams.</li><li>Strong foundation in software engineering principles, including design for flexibility, reliability, security, and maintainability.</li><li>Excellent problem-solving skills, with a flair for creative and efficient solutions.</li><li>Effective communication skills, capable of articulating complex technical ideas to non-technical stakeholders.</li><li>A collaborative spirit, adept at working in an agile environment alongside a diverse team.</li><div><br></div><div><b>Technical Skills and Qualifications:</b></div><li>Extensive experience in software development, with expertise in web and mobile.</li><li>Proficiency in some of Next.js, Flutter, TypeScript, Java, Kotlin, Big Query, Google Analytics, Domo, JetAdmin, PostgreSQL, Firebase, and major cloud services.</li><li>Demonstrated leadership ability, with a strong focus on mentorship and team development.</li><li>Adept at problem-solving, innovation, and agile development practices.</li><li>Experience in Agile, Scrum, and Kanban, with a passion for raising engineering standards, pace of delivery, and quality support.</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Senior Software Engineer

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b style="font-size:12pt;">Your Role</b></div><div><br></div><div><span style="font-size:12pt;">We at KOKO are passionate about building products that help make people's lives better. As we expand our services within and outside Kenya, we are looking for a qualified Front-end developer to join our Software Engineering team, to help build and enhance our customer-facing <a href="http://projects.You">projects.You</a> will be responsible for building the front-end applications of our organization. You should be able to translate our company and customer needs into functional and appealing interactive applications. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual <a href="http://design.You">design.You</a> should be able to create a functional and attractive digital environment for our company, ensuring a great user experience.</span></div><br><br><h3>What You Will Do</h3><ul><li>Use markup languages like HTML to create user-friendly web pages</li><li>Maintain and improve WordPress and similar websites</li><li>Optimize applications for maximum speed</li><li>Design mobile-compatible components</li><li>Collaborate with back-end developers and web designers to improve usability</li><li>Get feedback from, and build solutions for, users and customers</li><li>Write functional requirement documents and guides</li><li>Create quality mockups and prototypes</li><li>Help back-end developers with coding and troubleshooting</li><li>Ensure high-quality graphic standards and brand consistency</li><li>Stay up-to-date on emerging technologies</li><li>Participate in building the engineering culture at KOKO.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li><br></li><div>We are looking for a highly technical individual contributor with significant experience in building customer-facing websites using WordPress or similar technology. Knowledge about integration with external systems would be important. You should be comfortable collaborating and leading projects in a remote environment, building rapport across the team, and doing what’s necessary to ensure KOKO’s products always deliver.</div><div><br></div><li>Three or more years of experience as a front-end developer.</li><li>Hands-on experience with markup languages</li><li>Experience with JavaScript, CSS, and jQuery</li><li>Familiarity with browser testing and debugging</li><li>In-depth understanding of the entire web development process (design, development and deployment)</li><li>Good understanding of hosting and deployment.</li><li>Understanding of layout aesthetics</li><li>Knowledge of SEO principles</li><li>Familiarity with software like Adobe Suite, Photoshop, and content management systems</li><li>An ability to perform well in a fast-paced environment</li><li>Excellent analytical and multitasking skills</li><li>Understanding of the Linux operating system, networking, and databases.</li><li>BSc degree in Computer Science or relevant field</li><div><br></div></ul><h3>What We Offer</h3><ul><li>Competitive salary plus a quarterly cash bonus</li><li>Annual compensation reviews - we reward great work</li><li>Health insurance</li><li>21 days of annual leave plus public holidays plus examination leave</li><li>Hybrid working model - allowing you to split your time between in-person collaboration at one of our offices and working remotely</li><li>Ongoing investment in you and your skills, incl. full access to over 5,000 online courses</li><li>The right equipment for the job - a choice of MacBook, Windows, or Linux laptop</li><div><br></div><div>We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organisation where people thrive, feel included, grow professionally, and enjoy having high impact through their work.</div></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Front-End Engineer

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div>The MR Lead in Rwanda will play an integral role in developing MR capacity in Rwanda. With the support of a small team in Nairobi, Kenya, he/she executes the market research strategy and ensures excellent output for the company stakeholders. Core to the role is to drive market research studies end to end; from initial design of approach and methodology, to execution, analysis, and final reporting. You will serve as a champion for the voice of our customers and agents, helping to bring clarity around</div><div>their behaviors and preferences through rigorous qualitative and quantitative research, surveys, and in-depth analysis. Unique to this position is the need to be an autonomous self-starter. You will act as the sole MR representative in Rwanda, and will</div><div>work together with local research partners and self- recruited &amp; managed enumerators. In your role you will work closely together with the commercial and operating teams in Rwanda, your line manager is based in Nairobi, Kenya.</div><br><br><h3>What You Will Do</h3><ul><li><br></li><div><b>Coordinate all MR initiatives in Rwanda</b></div><li> Implement all Rwanda oriented customer and market research projects and initiatives.</li><li>Engage with local consultants and enumerators to drive projects and the strategic (MR) agenda.</li><li>End-to-end delivery of research projects.</li><li>Timely and thorough communication with the MR team in Kenya.</li><div><b>Represent the team and drive the MR agenda in Rwanda</b></div><li>Act as the MR interface with the team in Rwanda.</li><li>Work alongside the MR manager to develop, and execute, the strategic &amp; tactical agenda.</li><li>Build interpersonal relations.</li><li>Jointly develop and drive the agenda of MR initiatives in Rwanda.</li><div><b>Design Proposals</b></div><li>Able to understand requirements and translate them into proposals based on limited information</li><li>Develop proposals detailing purpose of the study</li><li>Research Proposals</li><li>Develop in-depth</li><div><b>MR insights &amp; reports</b></div><li>Design and lead in-depth customer &amp; market focused research efforts using both quan. &amp; qual. techniques.</li><li>Collect and analyze customer and market data for trends, patterns, and insights.</li><li>Respond to inbound research and insight requests.</li><li>Select or design appropriate research methods to deliver quality insights.</li><li>Translate data (input) into insights (output) and make it presentable.</li><div><b>Foster the use of big) data insights</b></div><li>Ability to work alongside our data, analytics, and GIS (mapping) departments.</li><li>A moderate understanding of data is required for thorough (quantitative) analysis.</li><li>Perform (simple) data analysis on self-collected data and/or existing databases.</li><div><b>Reporting and presentation of insights &amp; results</b></div><li>Data and study results need to be made insightful and relevant to become applicable to internal &amp; external stakeholders and departments.</li><li>Producing insightful presentations that go beyond dry reporting of data and results, and suit the audience.</li></ul><h3>What You Will Bring</h3><ul><li><br></li><div><b>Personal profile</b></div><li>Purpose driven and passionate about (socio-economic) development. Eager to contribute to developing Africa through commercial initiatives with a social impact.</li><li>Comfortable with the dynamics of a fast-paced, growth-stage startup environment. Willing to work extended hours and demonstrate flexibility. Able to adapt to an ever changing environment.</li><div><br></div><div><b>Areas of expertise</b></div><li>Customer assessments &amp; Market intelligence -studies. Experience with developing, coordinating, and concluding customer and market studies. Able to drive studies that can be both Qualitative and Quantitative in nature.</li><div><br></div><div><b>Experience </b></div><li>Data, business intelligence, and statistical- tools and platforms. Theoretical background on statistics and data manipulation, and hands-on experience with industry-standard platforms (e.g. Excel, Google Suite, SPSS, R, Stata, Domo, Looker, etc...).</li><li>Hands-on (field) research experience. Demonstrated to be able to self-collect data in the field, both quantitative data as well as qualitative insights.</li><li>Project and product -management. Proven ability to drive field projects end to end. Able to operate agile with lean on resources.</li><div><br></div><div><b>Core competencies</b></div><li>Demonstrated aptitude for project management: balance priorities; clarify requirements; lead cross-functional efforts; pay keen attention to detail; generally keep deliverables on schedule.</li><li>Manage and measure work: assigns responsibility for tasks and decisions; sets clear objectives; monitors process, progress, and results; designs feedback loops into work.</li><li>Confident with adapting to new tools and platforms: learn and utilize the latest software platforms; update MR team on new tools; provide technical support when needed.</li><li>Integrity: demonstrate a high level of integrity, and establish controls to ensure honesty, accuracy, rigor and transparency in all assignments and reporting.</li><div><br></div><div><b>Generic competencies</b></div><li>Communication skills, verbal and non-verbal.</li><li>Interpersonal skills, ability to connect and understand markets and customers.</li><li>Planning &amp; organizing skills, rigid when necessary - flexible when needed.</li><li>Ambition to grow professionally and contribute to the development of the company.</li><div><br></div><li>Bachelor degree from an academic university. Basic understanding of statistics and research is required.</li><li>Academic Research Master with qualifications or a specialization in Statistics, Business Intelligence, Data Engineering, and alike is preferred.</li><li>3+ years + of work experience in a research related role.</li><li>3+ years of work experience in a MR related role, experienced with managing teams is preferred.</li><li>Familiar with modern business solutions and software /tech enabled industries.</li><li>Experienced with renewable energy (cooking fuel) and/or FMCG industry is preferred.</li><li>English and Kinyarwanda proficiency.</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Market Research Lead

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b style="font-size:10pt;">Your Role</b></div><div>As the Manager, KOKO Care and KOKO Center, you will be responsible for overseeing the overall customer experience at KOKO Networks Rwanda. This multifaceted role includes managing high-quality customer service, developing customer care strategies, addressing customer inquiries and complaints, overseeing the performance and development of the customer care team, and managing the operations of KOKO Centers.</div><br><br><h3>What You Will Do</h3><ul><li><b>Customer Service: </b></li><li>Responsible for overseeing the delivery of high-quality customer service across all touchpoints, ensuring that customers have a positive experience with KOKO Networks.</li><div><br></div><div><b>Strategy:</b></div><li>Develop and implement customer care strategies that align with KOKO Networks' overall business objectives and meet the needs of our customers.</li><div><br></div><div><b>Feedback and Continuous Improvement: </b></div><li>Collect and analyze customer feedback to identify areas for improvement, and work with cross-functional teams to continuously enhance the customer experience.</li><div><br></div><div><b>Team Management: </b></div><li>Responsible for managing the performance and development of the customer care team, ensuring that they have the necessary skills and tools to deliver a world-class customer experience.</li><div><br></div><div><b>Call Center Management: </b></div><li>Responsible for overseeing the operations of the call center, ensuring that calls are handled efficiently and effectively, and that customer inquiries and complaints are resolved promptly.</li><div><br></div><div><b>Cross-functional Collaboration: </b></div><li>Must work closely with cross-functional teams across the organization, including Operations, Marketing, and Sales, to ensure that the customer experience is consistent and aligned with KOKO Networks' overall business objectives.</li><div><br></div><div><b>Sales Excellence:</b></div><li>As part of KOKO Center responsibilities, ensure effective selling of KOKO Cookers, delivering exceptional customer service support, assist with refueling, manage stock levels, and promoting customer engagement.</li><div><br></div><div><b>Data Recording and Reporting:</b></div><li>Accurately record customer interactions using KOKO software. Generate insightful reports for data-driven decision-making.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>Bachelor's degree from an accredited university, preferably in a business-related area of study.</li><li>4+ years of experience in a similar position.</li><li>Proven success in strong leadership.</li><li>Strong analytical thinking skills.</li><li>Commercial acumen.</li><li>Good planning and organizational skills.</li><li>Proficiency in customer service technology use, including Freshdesk or any other CRM software.</li><li>Ability to work under pressure and with minimum supervision.</li><li>Fluency in both Kinyarwanda and English.</li><li>Previous experience in a customer interactive and sales role, preferably with FMCG.</li><li>Passion for customer service.</li><li>High degree of self-motivation.</li><li>Results orientation and comfort in a performance-driven work environment.</li><li>Good computer skills and experience with system data inputs.</li><li>Strong written and oral communication skills.</li><li>Must present a copy of criminal records upon recruitment.</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Manager, KOKO Care and KOKO Center

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role</b></div><div>As the Marketing Manager for KOKO Networks Rwanda, you will be responsible for developing and executing Trade Marketing and Brand Building strategies. You will partner with the Channel team to ensure the execution of Trade Marketing plans. Your role will include developing customer-facing Brand Plans that make the brand more relevant, easy, and distinctive. You will be responsible for KPIs such as sales growth, penetration, and Brand Health metrics, as well as key initiatives in the 12-month national Brand Plan.</div><br><br><h3>What You Will Do</h3><ul><li><br></li><div><b>Strategy &amp; Planning:</b></div><li>Conduct brand audits, establish priorities, develop Customer Jobs to Be Done, and build a 12-month national Brand Marketing Plan for KOKO Fuel.</li><li>Create briefs and business cases for in-year tactical opportunities to drive growth.</li><li>Develop trade marketing strategy and plans across signage, and merchandising.</li><div><br></div><div><b>Execution:</b></div><li>Develop world-class brand activation plans and media plans.</li><li>Develop and project manage execution plans for key marketing initiatives.</li><li>Develop 12-month national Brand Activity plans that include innovation, renovation, and non-innovation-led growth activities partnering with the Head of Commercial and the Channel team. </li><li>Develop annual communication plans.</li><li>Share and align Trade marketing plans with Channel teams.</li><li>Ensure compliance with brand standards (signage, assortment, pricing, merchandising, planograms, promotion) at the point of sale through regular audits.</li><div><br></div><div><b>Coaching and mentoring:</b></div><li>Develop and train junior team members in the Marketing team.</li><div><br></div><div><b>Analytics and Reporting: </b></div><li>Manage the Marketing budget.</li><li>Use data and analytics to measure the effectiveness of marketing campaigns and adjust strategies accordingly. Report on marketing performance to senior leadership to demonstrate ROI and identify areas for improvement.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>Proven experience and track record at Senior Brand Manager or Marketing Manager level in Brand Building.</li><li>Demonstrated success designing marketing mixes and implementing brand strategies across urban and rural areas.</li><li>5-7+ years of experience in mass market retail and or FMCG</li><li>Fully operational capability in channel marketing, trade category management, trade marketing or customer marketing.</li><li>A University degree in a related field, with postgraduate degrees preferred.</li><li>Fully operational in brand building.</li><li>University degree in a related field, with postgraduate degrees preferred.</li><li>Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation.</li><li>Ability to work in a self-led manner, in an environment with significant time pressure.</li><li>Unquestionable integrity.</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Marketing Manager

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role:</b></div><div>As the Customer Success Manager and Department Head at KOKO Networks, you will play a critical role in leading the Customer Success function and ensuring the overall success of our customers. You will serve as the boss and mentor to all Customer Success Representatives and work closely with the Customer Success Team Leaders to drive productivity and excellence in customer interactions. Your strategic vision and leadership will be essential in achieving high levels of customer satisfaction, retention, and brand loyalty.</div><br><br><h3>What you will do:</h3><ul><li><br></li><div><b>Customer Success Strategy and Leadership:</b></div><li>Develop and implement the overall Customer Success strategy, aligning it with the company's objectives and customer-centric values. Lead and inspire the Customer Success team to deliver exceptional customer experiences and meet performance targets.</li><div><b>Performance Management and Coaching:</b></div><li>Collaborate with Customer Success Team Leaders to set clear performance goals and targets for Customer Success Representatives. Provide regular coaching, feedback, and mentorship to direct reports, fostering their professional growth and development.</li><li><b>Customer Success Process Optimization:</b></li><li>Continuously evaluate and optimize customer success processes, ensuring efficiency and effectiveness in customer interactions.</li><li>Implement best practices and standard operating procedures to enhance the customer onboarding, engagement, and follow-up processes.</li><li><b>Customer Engagement and Relationship Management:</b></li><li>Oversee the customer engagement strategy, ensuring a proactive and customer-focused approach in driving habit formation and ongoing product usage.</li><li>Establish strong relationships with key customers and strategic partners to strengthen KOKO's position in the market.</li><li><b>Data Analysis and Insights:</b></li><li>Utilize customer data and feedback to analyze trends, identify areas for improvement, and develop data-driven strategies to enhance customer satisfaction and retention.</li><li>Regularly report on key performance metrics and provide insights to the leadership team.</li><li><b>Collaborative Cross-Functional Leadership:</b></li><li>Work closely with the other departments and the Head of Commercial  to align customer success initiatives with overall business objectives.</li><li>Collaborate with other department heads to foster a culture of customer-centricity throughout the organization.</li><li><b>Customer Success Team Development:</b></li><li>Oversee the recruitment, training, and development of Customer Success Representatives. Foster a positive and supportive work environment that promotes teamwork, collaboration, and a strong customer-first mindset</li></ul><h3>What you will bring to KOKO</h3><ul><li>University degree </li><li>Previous customer service experience</li><li>Passion for customer service </li><li>High degree of self-motivation</li><li>Results orientation and comfort in a performance-driven work environment</li><li>Strong written and oral communication skills</li><li>Data analysis skills</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Manager, Customer Success

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role</b></div><div>As KOKO’s Channel manager, your role requires you to lead the KOKO Agent Network team, drive the overall growth of this sales channel as per company targets and manage stakeholders both internally and externally to deliver business objectives.</div><br><br><h3>What You Will Do</h3><ul><li><b>Agent Expansion:</b></li><li>Lead the team to Identify and engage potential agents to expand the network and increase the channel's reach.</li><li>Build partnerships with third-party organizations to increase the pool of potential agents.</li><li>Use market research data to identify opportunities for growth and expansion.</li><div><b>Agent Management</b></div><li>Develop and implement processes for tracking agent performance, addressing issues, and ensuring available resources.</li><li>Manage agent contracts, provide training, and create a positive working environment.</li><li>Develop a customer-centric attitude amongst the Agent management team and a deep understanding of agent performance metrics to identify opportunities for improvement.</li><div><b>Agent Coaching:</b></div><li>Develop agent coaching plans, and provide ongoing feedback and support to help agents improve their performance.</li><li>Conduct regular performance reviews and provide training sessions to help the agent management team influence agents to achieve their sales targets.</li><li>Work with the Agent Management team one-on-one to identify areas for improvement and develop action plans to address them.</li><div><b>Strategy and Planning:</b></div><li>Work with the head of the commercial to develop, fine-tune and implement the KOKO Channel's strategy.</li><li>Monitor and evaluate the channel's performance, ensuring it stays on track and achieves its objectives.</li><li>Stay current with industry trends, competition, and other factors impacting the channel's performance.</li><div><b>Execution:</b></div><li>Create action plans to execute channel strategy and tactical plans.</li><li>Coordinate with other departments to execute plans and strategies.</li><li>Manage resources effectively to ensure all activities are efficiently carried out.</li><li>Ensure alignment of activities with the channel's goals and objectives.</li><li><b>Tracking and Optimizing:</b></li><li>Analyze data to identify trends and areas for improvement.</li><li>Then, develop and implement optimization strategies to improve the channel's performance.</li><li>Continuously monitor the channel's performance to ensure that it stays on track.</li><div><b>Stakeholder Management:</b></div><li>Establish and maintain effective relationships with key stakeholders, including customers, partners, and internal teams.</li><li>Communicate sales goals, strategies, and progress to stakeholders regularly to ensure alignment and support.</li><li>Address stakeholder concerns and work to resolve any issues that arise to maintain strong relationships.</li></ul><h3>What You Will Bring</h3><ul><li>Bachelor's degree in any field with an excellent academic background</li><li>8+ years of experience in similar roles (ideally in the FMCG industry with increasing responsibility)</li><li>Proven success of strong leadership</li><li>Strong analytical thinking skills</li><li>Strong frontline sales &amp; account management experience</li><li>A curious individual can make complex decisions using all the available data but is comfortable enough to use their gut feeling and instinct when these are missing.</li><li>Proficient in English and Kinyarwanda</li><li>Hold a valid driver's license and be flexible to travel.</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Channel Manager

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role</b></div><div>The Agent Relationship Manager is responsible for managing the performance of KOKO Agents in their designated zone. This involves driving customer acquisition through collaborative efforts on trade marketing initiatives, as well as developing collaborative business plans to achieve targets related to expanding KOKO's customer base.</div><br><br><h3>What You Will Do</h3><ul><li><b>Agent Performance and Relationship Management:</b></li><li>Oversee the performance and relationship management of KOKO Agents in your zone, including monitoring KPIs and providing coaching to improve performance.</li><div><br></div><div><b>Team Management:</b></div><li>Lead and manage a team of agent relationship representatives, setting clear expectations and goals, and providing ongoing coaching and feedback to ensure their success.</li><div><br></div><div><b>Customer Acquisition:</b></div><li>Drive customer acquisition through collaborative business planning and Trade Marketing Initiatives, work collaboratively with Agents  to increase awareness and interest in KOKO's products and services.</li><div><br></div><div><b>Target Delivery:</b></div><li>Set monthly priorities and execute on activity plans to ensure delivery of targets related to growing KOKO's customer base.</li><div><br></div><div><b>Sales Process Execution:</b></div><li>Ensure effective execution of all Agent Network Sales processes through the sales cycle to enable a positive Agent and customer experience.</li><div><br></div><div><b>Collaboration:</b></div><li>Engage collaboratively with in-house Agent and customer support teams as well as marketing to align and coordinate customer acquisition growth strategies.</li><div><br></div><div><b>Market Intelligence:</b></div><li>Gather market intelligence and customer feedback to share back to commercial leadership, providing insights to inform strategic decision-making.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>Bachelor's degree from an accredited university, preferably in a business related area of study</li><li>5+ years experience in a similar position</li><li>Commercial acumen</li><li>Good planning and organizational skills</li><li>Ability to work under pressure and with minimum supervision</li><li>Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation</li><li>Unquestionable Integrity</li><li>Proficient in English and Kinyarwanda</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Agent Relationship Manager

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><span style="font-size:10pt;">As the Senior Manager - Analytics, you will deliver key business insights to guide commercial and operating strategy by developing metrics, dashboards and analyses. You will lead a team of analysts integrated through the business.</span></div><br><br><h3>What You Will Do</h3><ul><li>Work closely with business units to gain a thorough understanding of their set-up, needs, processes and technology</li><li>Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations across business areas</li><li>Design, run and communicate data-driven insights that influence commercial and operating strategy</li><li>Design and prepare company dashboards and other key stakeholder reporting</li><li>Design and develop automation tools to streamline day-to-day activities</li><li>Ensure consistency, accuracy and overall integrity of business metrics</li><li>Develop and maintain analytics documentation, training material, best practices and overall data toolkit</li><li>Lead, train and develop a cross functional team of analysts</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>Bachelor’s degree, ideally in Computer Science, Math/Statistics, Engineering, or Business</li><li>12+ years of experience in a data analysis, consulting or other quantitatively rigorous role</li><li>Strong background in people management and having built successful high performing teams in their previous roles</li><li>Strong aptitude for project management, including ability to balance and rebalance priorities, clarify stakeholder requirements, lead cross-functional efforts, pay keen attention to detail and keep deliverables on schedule</li><li>Familiarity &amp; facility with analytics platforms such as Tableau, Domo, or Looker</li><li>Coding experience in SQL, Python, Excel, and advanced statistical methods</li><li>Well developed communication skills, especially on technical subjects, adaptable to suit business and engineering audiences as appropriate </li><li>Comfort working in a fast-paced, high-growth environment, ideally with prior experience at a growth-stage startup or multinational corporate as a data leader and business partner</li><li>Strong interpersonal skills and ability to bridge gaps across cultures and backgrounds</li><li>Unquestionable integrity and ability to embed company culture and values within teams</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Senior Manager, Analytics

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role: </b></div><div>As the Customer Care Team Leader at KOKO Networks Rwanda, you will be an integral part of our customer-centered approach, Your role involves overseeing and guiding a team of KOKO Center Representatives, supporting their sales efforts, and managing the day-to-day operations of the call center, assisting in the development of customer care strategies.</div><div><br></div><br><br><h3>What You Will Do</h3><ul><li><b>Customer Service: </b></li><li>Responsible for overseeing the delivery of high-quality customer service across all touchpoints, ensuring that customers have a positive experience with KOKO Networks.</li><div><b>Team Management: </b></div><li>Responsible for managing the performance and development of the customer care team, ensuring that they have the necessary skills and tools to deliver a world-class customer experience.</li><div><b>Cross-functional Collaboration: </b></div><li>Must work closely with cross-functional teams across the organization, including Operations, Marketing, and Sales, to ensure that the customer experience is consistent and aligned with KOKO Networks' overall business objectives.</li><div><b>Sales Excellence:</b></div><li>Provide guidance and training to KOKO Center Representatives to effectively showcase the benefits of KOKO Cookers and drive sales.</li><li>Monitor sales performance and provide feedback to team members to help them achieve their sales targets.</li><div><b>Customer Service Support:</b></div><li>Responsible for overseeing the delivery of high-quality customer service across touchpoints. Ensure that customer queries are recorded accurately in the KOKO Software for prompt resolution and efficient customer service.</li><div><b>Data Recording and Reporting:</b></div><li>Generate insightful reports to inform decision-making and identify areas for improvement.</li></ul><h3>What You Will Bring</h3><ul><li>Bachelor's degree from an accredited university, preferably in a business-related area of study</li><li>8+ years experience in a similar position </li><li>Proven success of strong leadership</li><li>Strong analytical thinking skills</li><li>Commercial acumen</li><li>Good planning and organizational skills</li><li>Customer service technology use: Fresh desk or any other CRM software</li><li>Ability to work under pressure and with minimum supervision</li><li>Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation</li><li>Unquestionable Integrity</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Customer Team Leader

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div>KOKO Networks Rwanda has a strategic partnership with Vivo Energy Rwanda on local storage for bio ethanol fuel. KOKO and Vivo will together build new underground storage tanks across selected Engen Service Stations in Kigali in 2024.</div><div><br></div><div>As a Project Manager, you’ll be the main interface between KOKO and Vivo’s teams responsible for the project and selected contractors for execution, including but not limited to Supply Chain, HSE, Engineering, Projects and General Operations.</div><br><br><h3>What You Will Do</h3><ul><li>Outline and ensure  all necessary regulations and permits are in place from the parties involved</li><li>Act as the main point of contact between KOKO and the main contractor as well as other selected suppliers</li><li>Breakdown all phases of the construction lifecycle from initiation to completion into a project plan including but not limited to tank fabrication, transportation and delivery, civil works and commissioning</li><li>Maintain an active communication channel between Vivo and KOKO on detailed progress reports, issues and blockers that may arise and any support needed on a continuous basis until project is complete</li><li>Collaborate with architects, engineers, electricians, and other professionals as and when required during the project</li><li>Ensure timely delivery of the project and adherence to set budget</li><li>Maintain customer satisfaction through professional conduct and engagements while ensuring an effective interface with other departments is maintained</li><li>Ensure that the function operates in accordance with respective Health, Safety and Environmental policies and procedures</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>University degree in Engineering; Civil, Electrical, Mechanical or a related technical field</li><li>5+ years of experience in a similar capacity managing medium to large projects. Previous experience in Oil and Gas projects will be an added advantage</li><li>Competency in planning, organization, time-management and budgeting</li><li>Problem-solving and data-driven decision making</li><li>Strong communication and interpersonal skills</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Project Manager

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><span style="font-size:12pt;">As Procurement Officer, you will be responsible for the timely procurement and delivery of high quality, cost competitive goods and services in line with demand from different user departments. You shall onboard suppliers and manage the relationship in line with KOKO’s mission and commitment on service delivery to our customers</span></div><br><br><h3>What You Will Do</h3><ul><li>Drive the procurement process for local sourcing, ensuring speed and delivery within competitive terms</li><li>Invite, assess, and award/recommend suppliers for tenders, bids, quotations, and proposals inline with set procurement processes</li><li>On board new suppliers using set supplier evaluation / creation process and manage contract execution in liaison with Supply Chain Department</li><li>Establish and maintain strategic relationships with pre-qualified  suppliers to ensure services and goods are delivered within cost and on time within stated specifications</li><li>Monitoring of consumption of parts and materials through historical data from ERP, store records and collaboration with other departments to plan and forecast the requirements and place orders on a timely basis</li><li>Maintain an up-to-date local suppliers schedule through regular follow up on status of orders</li><li>Liaise with warehouse teams to share relevant documentation required for the GRN process</li><li>Maintain customer satisfaction through professional conduct and engagements while ensuring an effective interface with other departmental staff is maintained</li><li>Ensure that the function operates in accordance with respective Health, Safety and Environmental and company policies and procedures</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>University degree in Supply Chain Management, Procurement or related field</li><li>Strong knowledge of supply chain processes and vendor relationship management</li><li>Good knowledge of  ERP and excellent excellent skills in Microsoft Excel or Google Sheets</li><li>Strong communication, negotiation and interpersonal skills</li><li>Ownership mindset and customer first attitude</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Officer, Procurement

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b style="font-size:11pt;">What You Will Do</b></div><div><br></div><div><b style="font-size:11pt;">-Support the Rwanda HR Team: </b><span style="font-size:11pt;">deliver an excellent employee experience from hiring, onboarding, performance management, engagement, learning and development, and culture</span></div><div><b style="font-size:11pt;">-Plan &amp; Deliver on Priorities: </b><span style="font-size:11pt;">develop and deliver on commitments made in human resources functional strategies, budgets, and quarterly plans, and support other departments to achieve people targets </span></div><div><b style="font-size:11pt;">-Hire New Teammates: </b><span style="font-size:11pt;">support the recruiting and onboard new hires across the commercial, operational, and administrative teams to grow our Rwanda business to 500+ full-time employees during the next five years</span></div><div><b style="font-size:11pt;">-Drive Performance: </b><span style="font-size:11pt;">help us solidify our performance culture by helping manage our semi-annual performance review process, performance improvement program, and high-potential employee initiatives</span></div><div><b style="font-size:11pt;">-Engage &amp; Retain Our Team: </b><span style="font-size:11pt;">identify and implement initiatives to support business growth and ensure strong employee engagement across departments, genders, and backgrounds</span></div><div><b style="font-size:11pt;">-Improve Our Toolkit: </b><span style="font-size:11pt;">Build, refine, and maintain Rwanda HR policies, systems, and processes</span></div><div><b style="font-size:11pt;">-System Management: </b><span style="font-size:11pt;">Leverage HRIS platforms to improve employee experience, ensure data accuracy, and generate HR metrics</span></div><div><br></div><div><b style="font-size:11pt;">What You Will Bring to KOKO</b></div><div><br></div><div><span style="font-size:11pt;">-University degree required</span></div><div><span style="font-size:11pt;">-6+ years of experience with a demonstrated track record of success in leadership roles</span></div><div><span style="font-size:11pt;">-3+ years experience in human resources, including recruiting, training, leadership development, employee relations, HR operations, coaching, and labor relations </span></div><div><span style="font-size:11pt;">-Proficiency with HR-related software platforms (e.g., Lever, BambooHR, etc.)</span></div><div><span style="font-size:11pt;">-Courage to embrace change and challenge the status quoExceptional interpersonal skills, including confidence in negotiation and mediation</span></div><div><span style="font-size:11pt;">-Proactive, self-starter with a willingness to roll up your sleeves and go the extra mile</span></div><div><span style="font-size:11pt;">-Demonstrated aptitude for project management, including the ability to balance priorities, pay keen attention to detail, and generally keep deliverables on schedule</span></div><div><span style="font-size:11pt;">-Strong preference for previous experience at fast-paced, growth-stage companies</span></div><div><span style="font-size:11pt;">-Unquestionable ethical standards and integrity</span></div><br><br><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Manager, People Operations

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role</b></div><div>As Network Operations Manager, you will be responsible for operating KOKO’s network of KOKO Points, which dispense clean cooking fuel across Rwanda. You will manage the end-to-end KOKO Point lifecycle from deployment and commissioning KOKO Points into new shops to ongoing maintenance, regulatory compliance, and hardware upgrades, to decommissioning and repairs. The ultimate goal of our Network Operations team is to maximize network coverage and up-time to ensure customers can access our fuel everyday, everywhere.</div><br><br><h3>What You Will Do</h3><ul><li>Lead the core functions in Network Operations, including: assembly and deployment of KOKO Point units, network operations center, field maintenance and repairs and service center.</li><div><br></div><li>Work closely with other departments, including Agent Networks, Customer Care, Fuel Operations, Cooker Operations, and Engineering.</li><div><br></div><li>Design and refine core business processes and tools, including for deployment, civil works, commissioning, sealing, network monitoring, incident management, and proactive maintenance.</li><div><br></div><li>Proactively identify risks to network uptime and customer experience, and develop and execute plans to minimize that risk.</li><div><br></div><li>Provide feedback to KOKO’s Product and Engineering teams on causes of network disruptions and KOKO Point hardware issues, and analyse network data to formulate suggestions to improve uptime.</li><div><br></div><li>Manage the information capture and resolution of KOKO Point tickets, ensuring that accurate and precise information is captured at each step of the issue life-cycle.</li><div><br></div><li>Own and manage the database of product defects arising from KOKO Point network and other tickets, acting as the single point of contact for the Engineering and Product teams.</li><div><br></div><li>Hire, train, coach, and manage direct reports and subcontractors to achieve key performance indicators on set requirements, quality, and safety, while building a deep bench of future company leaders and a strong performance culture.</li><div><br></div><li>Maintain customer satisfaction through professional conduct and engagements while ensuring an effective interface with other departmental staff is maintained.</li><div><br></div><li>Ensure that the function operates in accordance with respective Health, Safety and Environmental and company policies and procedures</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>University degree in Engineering or relevant technical field. Technical knowledge of mechatronic systems or communication technology is an added advantage</li><li>3+ years of experience in a related field, with a track record of high performance</li><li>1+ years of management experience building and mentoring teams</li><li>Knowledge of ticketing systems and escalation processes</li><li>Ability to work autonomously and think on your feet</li><li>Strong communication and interpersonal skills</li><li>Strong data analysis and synthesis skills</li><li>Ownership mindset and the ability to solve complex problems</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Manager, Network Operations

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><span style="font-size:12pt;">As a driver, you will be responsible for loading, transporting, and delivering items to clients or businesses in a safe and timely manner using assigned company vehicles.  </span><span style="font-size:16px;">You will also be responsible for transporting staff members using assigned vehicles for staff. You shall </span><span style="font-size:12pt;">provide excellent customer service and adhere to assigned routes and follow time schedules.  </span></div><br><br><h3>What You Will Do</h3><ul><li>Maintain good mechanical and physical condition of the vehicle through responsible and defensive driving, and escalating any issues to the supervisor in a timely manner</li><li>Conduct inspection of vehicles before departure for staff transport or goods delivery</li><li>Transport staff and deliver orders safely to agents on assigned routes</li><li>Pack, load and unload products according to company specifications and delivery manifest</li><li>Maintain ongoing communication with fleet operations supervisor, agents and warehouse team</li><li>Operate a smartphone to track inventory and log vehicle records </li><li>Any other tasks as assigned by your supervisor</li><li>Ensure that the function operates in accordance with any Health, Safety and Environmental policies and procedures</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>Minimum O-Level education and ability to read and write English</li><li>A certificate of good conduct </li><li>Must have knowledge of Highway Code and regulations</li><li>Possesses a valid driving license for trucks, vans and small passenger vehicless  </li><li>Proven work record/experience as a truck /commercial vehicle driver for the last 3 years</li><li>Excellent knowledge of road network in Kigali</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

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