Sero works across homes, energy, and finance to support housing providers on their journey to Net Zero. Our PAS 2035 qualified experts, together with our technology help social landlords and the finance industry, to better understand their housing stock and develop simple and affordable solutions to retrofit their homes. Together we’re not just tackling climate change but fuel poverty, making sure residents live in sustainable, affordable, and healthy homes.

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Affordable, sustainable home retrofits driving Net Zero and combating fuel poverty.

<div><div> IT Support Engineer Location: Hybrid – with a minimum of 3 days per week in our Cardiff office to offer practical support Salary: Between £30,000 and £40,000 per annum based upon experienceContract: Permanent with either full-time or part-time and flexible hours/patterns available – We understand that life is more than just work, so we’re happy to discuss flexible working arrangements around childcare and other life-balance commitments ff you are invited to interview. Close Date: Wednesday 30th April 2025 About Us:At Sero, we’re on a mission to accelerate the transition to net zero by helping people live and work more sustainably. Our tech-enabled services support housing providers, developers, and residents to decarbonise homes in a way that’s practical, affordable, and genuinely people-focused. We’re building a supportive, curious team that shares a passion for doing things differently—and doing them well. About the Role:We’re looking for a skilled and proactive IT Support Engineer to join our growing team. This is a hands-on role, where you’ll be the first port of call for colleagues needing tech support and a key player in ensuring our IT systems run smoothly day to day.You’ll work across hardware, software, networking, and cloud services, helping to onboard and offboard new team members, maintain systems, resolve technical issues, and shape how we deliver IT across the business. You’ll also help standardise our IT approach and build a growing knowledge base for the whole team.As the face of IT to the wider business, you’ll play a key role in ensuring things just work and that people feel supported when they don’t!How You'll Help:<ul><li>Deliver fast, friendly 1st line support for hardware, software, and networking issues, escalating where needed</li><li>Work closely with all teams to understand their needs and help solve problems with empathy and clarity</li><li>Manage user access, configurations, and support across Microsoft 365, SharePoint, Teams, and OneDrive</li><li>Take ownership of onboarding and offboarding processes, including equipment setup and recovery, access permissions, and inductions</li><li>Keep systems secure and running smoothly through proactive monitoring, maintenance, and documentation</li><li>Create helpful resources, guides, and FAQs so people can solve common issues more easily</li><li>Support the setup and troubleshooting of office connectivity and network hardware</li><li>Keep track of tickets, incidents, and system changes using helpdesk tools</li><li>Help shape and deliver small projects and system improvements alongside the wider tech team</li><li>Champion IT best practice across the business, identifying opportunities to streamline and improve</li></ul>To Hit the Ground Running, You’ll Need:✅ Essential<ul><li>2–3+ years’ experience in an IT support or technical support role</li><li>Either a practical certification such as CompTIA A+ or a degree in a relevant field. </li><li>Strong practical knowledge of Windows and macOS, plus experience with remote desktop tools</li><li>Hands-on experience administering Microsoft 365—including Exchange, SharePoint, and Teams</li><li>Familiarity with helpdesk ticketing systems such as Jira, ServiceNow, or ManageEngine</li><li>Good working knowledge of networking basics, including DNS, firewalls, and Wi-Fi setups</li><li>Confidence liaising with IT suppliers and managing procurement</li></ul>✅ Desirable (but not essential):<ul><li>Bonus points for experience with cloud platforms like AWS, Azure, or GCP</li><li>Any scripting or automation experience (e.g., PowerShell or Python) is a nice-to-have</li><li>Understanding of ITIL or other incident management frameworks would be helpful</li></ul>More Information:<ul><li>Diversity: We actively look to reflect the variety of our world and welcome the widest diversity of applicants. If you require any adjustments to the application or interview process, please do get in touch!</li><li>Permanent: We're a growing SME and see this role as a permanent member of our growing team. We’ve got lots of plans up our sleeves for exciting new things!  </li><li>Working Hours: We consider full-time to be 37.5 hours per week between 7am and 7pm Monday to Friday but this could also be a part-time role if it works best for you. How you wish to make a working pattern is up to you, as long as you’re meeting the needs of the role. We think work should suit your lifestyle, so we welcome you to work when you can be most efficient.  </li><li>We'd like some of your working hours to be coordinated with other team members and stakeholders to ensure we're being efficient and communicating effectively, </li><li>Location: We have an office based in Cardiff and would expect you in the office a minimum of 3 times per week to provide practical support. </li><li>Salary: We’re budgeting between £30,000 and £40,000 per year for a full-time person in this role, with the offered salary being based on previous experience. If the role is part-time, the salary will be adjusted accordingly based on the agreed hours. </li><li>Perks: <ul><li>At Sero, we offer a flexible and supportive working environment where your contributions will have a direct impact on our journey to Net Zero. We prioritise work-life balance, professional development, and a culture that values innovation and collaboration.</li><li>You’ll start with 27 days of annual leave to use as you wish, plus 8 bank holidays. After 3 years of service, your annual leave will increase to 28 days. Additionally, after 5 years of service, you’ll be eligible for a paid 4-week sabbatical as a thank-you. </li><li>Private free healthcare with BUPA, with the option to add your family at our reduced rate.</li><li>Salary sacrifice Pension with Royal London – for a 3% contribution from you, you will receive 6% from Sero.</li><li>Income Protection for peace of mind - 75% of your salary for up to 5 years in cases of long-term sickness. </li><li>Share Option Scheme: after 12 months of being with Sero, you will be granted an Option over a set amount of shares based on your salary and level in the business at the time of grant </li><li>Help@Hand Employee Assistance Programme which includes 25/7 access to a GP, mental health, financial and legal support. </li><li>Our offices are in the City Centre (less than 10 mins from Cardiff train station) or if you prefer to drive, we have discounted NCP rates available. </li><li>Generous family-friendly policies. </li><li>Dog friendly.</li><li>Bike2Work scheme: purchase a bike for up to £1500 through a salary sacrifice scheme</li><li>Volunteering: 8 hours for yourself, 8 hours to use as a team.</li><li>Our office is always fully stocked with all the usual refreshments, tea, coffee, a variety of milks and a healthy fruit bowl.</li><li>FOR Cardiff membership; access to exclusive discounts from Cardiff businesses like money off food and drink. </li><li>Training and development support for everyone through our LMS and 10% protected professional development time each week</li></ul></li></ul>🌎    And… working with us, you’ll be helping towards saving the planet  Interested? Ready to make a change? If you think we’re a match, please get in touch. Please send through your C.V. along with a covering letter to explain why your experience sets you apart from the other applicants.  </div></div>

IT Support Engineer

<div><div>Business Development Manager📍 Location: Hybrid – Average of 2 days in Cardiff office💰 Salary: £49,000 - £55,000 per annum. The salary offered will be based on relevant experience 📄 Contract: Permanent, full-time or part-time and flexible hours/patterns available – We understand that life is more than just work, so we’re happy to discuss flexible working arrangements around childcare and other life-balance commitments. About UsAt Sero, we’re on a mission to make zero carbon housing a reality – and we’re looking for someone to help us grow our impact in the social housing sector.About the RoleThis role is all about people and partnerships. You’ll be building trust-based relationships with housing associations, local authorities and other organisations that are working to make homes warmer, greener and more sustainable. You’ll spot and shape new opportunities, working closely with our Partnerships team and others across Sero to develop tailored solutions that align with both climate goals and commercial needs.If you’re passionate about making a difference through energy services and have a knack for opening doors and nurturing long-term relationships, we’d love to hear from you.How you will helpYou’ll play a key part in our commercial team, helping us identify, develop and secure new business opportunities. That includes:<ul><li>Finding and progressing new opportunities in the social housing space – especially with housing associations and local authorities</li><li>Working closely with our Partnerships Manager to build and grow early-stage opportunities</li><li>Leading on prospecting, engagement and early relationship development, helping shape conversations with insight and warmth</li><li>Collaborating with colleagues across delivery, tech, finance and marketing to create tailored client proposals and solutions</li><li>Staying on top of what’s happening in the industry – including policy changes, funding schemes and regulatory updates – and using that knowledge to inform strategy and client discussions</li><li>Representing Sero at events, meetings and conferences</li><li>Supporting our go-to-market strategy and shaping how we communicate our value in the sector</li><li>Helping us track our pipeline, performance and forecast future opportunities</li><li>Spotting and nurturing potential upsell or cross-sell opportunities across the business</li></ul>What You’ll be Doing: You’ll play a key part in our commercial team, helping us identify, develop and secure new business opportunities. That includes:<ul><li>Finding and progressing new opportunities in the social housing space – especially with housing associations and local authorities</li><li>Working closely with our Partnerships Manager to build and grow early-stage opportunities</li><li>Leading on prospecting, engagement and early relationship development, helping shape conversations with insight and warmth</li><li>Collaborating with colleagues across delivery, tech, finance and marketing to create tailored client proposals and solutions</li><li>Staying on top of what’s happening in the industry – including policy changes, funding schemes and regulatory updates – and using that knowledge to inform strategy and client discussions</li><li>Representing Sero at events, meetings and conferences</li><li>Supporting our go-to-market strategy and shaping how we communicate our value in the sector</li><li>Helping us track our pipeline, performance and forecast future opportunities</li><li>Spotting and nurturing potential upsell or cross-sell opportunities across the business</li></ul>What You’ll Bring: We’re looking for someone with experience and credibility in this space – and the energy and insight to help us grow. You’ll likely have:<ul><li>A strong understanding of energy services and technologies – things like renewables, energy efficiency and heating solutions</li><li>Experience working in or alongside the social housing sector (a bonus, but not essential)</li><li>A proven track record in business development, with an emphasis on building long-term relationships</li><li>A good handle on relevant policy, regulation and funding in the energy and housing sectors</li><li>Project management skills and a background in client-facing roles</li></ul>You’ll thrive in this role if…<ul><li>You’re a confident communicator who knows how to build trust and explain complex ideas clearly</li><li>You enjoy working collaboratively across different teams</li><li>You’re motivated by the idea of doing work that matters – and making a positive impact on people and the planet</li><li>You’re proactive, results-driven and able to stay focused in a fast-moving environment</li><li>You believe in doing things the right way – with integrity, transparency and care</li></ul>More Information:Diversity: We actively look to reflect the variety of our world and welcome the widest diversity of applicants. If you require any adjustments to the application or interview process, please do get in touch!Permanent: We're a growing SME and see this role as a permanent member of our growing team. We’ve got lots of plans up our sleeves for exciting new things!  Working Hours: We consider full-time to be 37.5 hours per week between 7am and 7pm Monday to Friday but this could also be a part-time role if it works best for you. How you wish to make a working pattern is up to you, as long as you’re meeting the needs of the role. We think work should suit your lifestyle, so we welcome you to work when you can be most efficient.  We'd like some of your working hours to be coordinated with other team members and stakeholders to ensure we're being efficient and communicating effectively.Location: We have an office based in Cardiff and would expect you in the office on average 2 times per week to engage with the various stakeholdersSalary: We’re budgeting between up to £49,000-£55,000 per year for a full-time person in this role, with the offered salary being based on previous experience. If the role is part-time, the salary will be adjusted accordingly based on the agreed hours. Perks: At Sero, we offer a flexible and supportive working environment where your contributions will have a direct impact on our journey to Net Zero. We prioritise work-life balance, professional development, and a culture that values innovation and collaboration.<ul><li>You’ll start with 27 days of annual leave to use as you wish, plus 8 bank holidays. After 3 years of service, your annual leave will increase to 28 days. Additionally, after 5 years of service, you’ll be eligible for a paid 4-week sabbatical as a thank-you. </li><li>Private free healthcare with Bupa, with the option to add your family at our reduced rate.</li><li>Salary sacrifice Pension with Royal London – for a 3% contribution from you, you will receive 6% from Sero.</li><li>Income Protection for peace of mind - 75% of your salary for up to 5 years in cases of long-term sickness.</li><li>Share Option Scheme: after 12 months of being with Sero, you will be granted an Option over a set amount of shares based on your salary and level in the business at the time of grant</li><li>Help@Hand Employee Assistance Programme which includes 25/7 access to a GP, mental health, financial and legal support.</li><li>Our offices are in the City Centre (less than 10 mins from Cardiff train station) or if you prefer to drive, we have discounted NCP rates available.</li><li>Generous family-friendly policies.</li><li>Dog friendly.</li><li>Bike2Work scheme: purchase a bike for up to £1500 through a salary sacrifice scheme.</li><li>Volunteering: 8 hours for yourself, 8 hours to use as a team.</li><li>Our office is always fully stocked with all the usual refreshments, tea, coffee, a variety of milks and a healthy fruit bowl.</li><li>FOR Cardiff membership; access to exclusive discounts from Cardiff businesses like money off food and drink.</li><li>Training and development support for everyone through our LMS and 10% protected professional development time each week</li></ul>🌎    And… working with us, you’ll be helping towards saving the planet  Interested? Ready to make a change? If you think we’re a match, get in touch! Send us your C.V. along with a cover letter explaining why you’d be the perfect fit for Sero.  </div></div>

Business Development Manager

<div><div>Interested in working for Sero but our current vacancies don't quite match your skillset?  Register your interest through this section to be added to our future talent pools.  We always want to hear from enthusiastic and talented individuals who are passionate about the work we do.  Just because we aren't currently advertising a role that meets your requirements, doesn't mean we won't have one soon - especially with our current growth, did you know we recently came fourth in the <a href="http://www.fastgrowth50.com/node/5957">Wales Fast Growth 50 2022!</a> 🌞 We have a total of 34.5 days holiday per year which comprise of 25 holiday days, 8 bank holidays and an additional 1.5days over the Christmas shut down between Christmas and New Year 😷Private healthcare: Currently with Bupa, we offer this for you, with the option to add your family at our reduced rate  📈Pension contribution of 6% from us, with a minimum of 3% from you 💰Share Option Scheme – after 12 months of being with Sero, you will be granted an Option over a set amount of shares based on your salary and level in the business at the time of grant (twice a year granted – June &amp; December)  🌄True flexible working – Work in a way that suits you, wherever, whenever – we acknowledge one size does not fit all, as long as the work gets done  🐾Our offices are in the City centre (less than 10 mins from Cardiff train station) which allows for hot desking or working from a comfy sofa whilst overlooking the Castle or the Stadium - you can even bring your pooch in  🙌Great team, with a fab culture, where we all work together to do our bit 🛡️Job security with investment from L&amp;G and Hodge Bank  🍌Our office is always fully stocked with all the usual refreshments, tea, coffee and a variety of milks and a healthy fruit bowl  📖Training and development support for everyone  🌍And…….working with us, you’ll be helping towards saving the planet  And coming soon! Plus, we have lots of new benefits on their way such as: cycle scheme, life insurance, income protection to name a few!</div></div>

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IT Support Engineer

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