<p>Apollo helps farmers in emerging markets increase their profits. We use agronomic machine learning, remote sensing, and mobile technology to help farmers access credit, high-quality farm inputs, and customized advice. Our first product is a customized package of farm inputs, farming advice, and credit delivered to farmers in Kenya.</p>

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Empowering farmers with AI-driven tools for sustainable agriculture in emerging markets.

<div><b>About Apollo: </b></div><div><br></div><div>Apollo Agriculture is a commercial farming platform that helps small-scale farmers maximize their profits. Apollo’s ML-powered credit models and automated operations technology unlock the massive, untapped small-scale farming market, starting in Kenya. With optimized financing, high-quality farm products, and digital advice, Apollo farmers are already more than doubling their farm profitability. Apollo’s team brings together technology, credit, and operations experience from The Climate Corporation (acquired for USD $1 Billion), Google, Capital One, and One Acre Fund. We value the evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening. </div><div><br></div><div><b>About the Role:</b></div><div><br></div><div>Apollo Agriculture is seeking experienced customer experience professionals to join our Telesales team as Telesales Agents. As a Telesales Agent at Apollo Agriculture, your role encompasses a range of outbound calling activities aimed at engaging with farmers and driving business growth. You will play a pivotal role in capturing farmer profiles, upselling and cross-selling products and services, verifying loan packages, and contributing to excellent customer experiences.</div><div><br></div><div><b>Location:</b> Lusaka, Zambia</div><div><b>Reporting Lines: </b>This role reports to the Telesales Associate</div><div><b>Contract Duration</b>: Short-term</div><br><br><h3>Responsibilities: </h3><ul><li>Conduct telesales and convert prospective clients.</li><li>Make outbound calls to interested farmers to accurately capture their profile in the system; including a detailed registration survey.</li><li>Handle inbound calls by farmers and accurately transcribe the recorded details in the recommended format as will be outlined to you.</li><li>Diligently handle customers/business partners inquiries via telephone and/or SMS.</li><li>Manage and resolve customers'/partners' complaints.</li><li>Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.</li><li>Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.</li><li>Accurately document all customer interaction information according to standard operating procedures, as the Company shall provide you with details from time to time.</li><li>Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. I</li><li>Troubleshoot Mobile App Related issues and providing first level resolutions to the customers/business partners.</li><div>Noteworthy</div><li>A background in Agronomy, Crop protection, or any other related field will be an added advantage.</li></ul><h3>Requirements: </h3><ul><li>Be a holder of an Undergraduate degree or a diploma certificate</li><li>Conversant with English,Bemba and Nyanja.(Tonga will be an added advantage).</li><li>Self-driven and able to work remotely with minimal supervision.</li><li>Have basic computer skills and be familiar with Windows or Ubuntu OS.</li><div><br></div></ul><h3>We: </h3><ul><li>Are a collaborative team of smart and ambitious people who are dedicated to serving our customers. </li><li>Make magic happen to solve hard problems and always come with solutions when challenges arise. </li><li>Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve. </li><li>Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree. </li><li>Offer a dynamic environment that fosters talent, collaboration and growth. </li><li>Take pride in our work and share the responsibility to see it through from conception to deployment. </li><li>Back up our talk with a competitive compensation and benefits package and challenging projects. </li><li>Value autonomy, honesty, transparency, and respect. </li><li>Are excited to hear from you!</li></ul><br><div><b style="font-size:10px;">Apollo Agriculture does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression. Apollo Agriculture is an equal opportunity/equal access employer fully committed to achieving a diverse workforce. </b></div><div><b style="font-size:10px;">Apollo Agriculture is committed to providing a safe and productive learning and living community. To achieve that goal, we may conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search and motor vehicle history.</b></div><div><br></div><div><b>Apollo Agriculture does not charge money or any kind of fee at any stage of the recruitment process.</b></div>

Telesales Agents

<div><b>About Apollo Agriculture </b></div><div><br></div><div>Apollo Agriculture is a leading agri-fintech platform empowering small-scale farmers across Africa to increase their profits and farm more sustainably. Apollo uses artificial intelligence and automated operations to unlock the massive, untapped small-scale farming market. Apollo enables farmers to access the optimized financing, high-quality farm products, expert digital advice, and risk management solutions they need to invest and scale their businesses. Apollo grew paying customers over 2.5x in 2023 to over 200K small-scale farmers in Kenya and Zambia, increasing revenue to nearly $30M with robust unit economics. Apollo partners with key global agriculture companies like Bayer, OCP and Yara, and is backed by Anthemis, Chan Zuckerberg Initiative, Flourish Ventures, Leaps by Bayer, and Softbank Vision Fund. Apollo’s team brings together technology, credit and operations experience from The Climate Corporation, Google, Capital One, Revolut, and One Acre Fund.</div><div><br></div><div><b>About the Role</b></div><div><br></div><div>Apollo Agriculture is seeking a dynamic Communications and Community Manager to join the Growth Team to lead our efforts in driving engagement and fostering strong relationships with farmers, agents, and agrodealers. This role is pivotal in creating and executing communication strategies that resonate with diverse customer segments while maintaining brand consistency. You will play a critical role in strengthening our community, enhancing customer loyalty, and supporting training initiatives to empower both internal teams and customers with the information and skills they need for success. In collaboration with cross-functional teams, you will manage high-volume communications across multiple channels, lead community-building efforts, and oversee the execution of innovative marketing and engagement strategies to grow and retain Apollo's customer base.</div><div><br></div><div><b>Reporting Lines:</b> This role reports to the Growth Lead</div><br><br><h3>Responsibilities: </h3><ul><li>Develop and execute multichannel communication strategies to enhance brand consistency and customer engagement (farmers, agents, agrodealers) via SMS, IVR, WhatsApp, telesales, and more</li><li>Foster community engagement and loyalty through targeted campaigns that build brand advocacy and customer satisfaction</li><li>Collaborate with teams to produce culturally relevant content aligned with Apollo’s brand and mission</li><li>Manage customer touchpoints to ensure seamless, consistent interactions across all channels</li><li>Lead the design and delivery of training programs for Field Agents, Agrodealers, and customer-facing teams, ensuring high relevance and continuous improvement</li><li>Oversee the integration and optimization of communication channels (SMS, WhatsApp, IVR, telesales) to improve engagement and efficiency</li><li>Use data-driven insights to assess campaign effectiveness and refine strategies</li><li>Ensure high-quality, consistent content creation and review for large-scale campaigns</li><li>Collaborate on farmer referral programs to drive community growth and long-term loyalty</li><li>Support customer retention initiatives with feedback and alignment on messaging strategies</li><li>Craft and optimize in-funnel messaging to improve conversion rates</li><li>Manage a lean communications team, providing mentorship and development opportunities</li><li>Collaborate cross-functionally with growth, sales, logistics, and product teams to align communication strategies</li><li>Lead training initiatives to upskill team members in line with evolving business needs</li></ul><h3>Requirements: </h3><ul><li>Bachelor’s degree in Marketing, Communications, Business, or a related field.</li><li>5+ years of experience in a communications or marketing role, preferably within a customer-centric, agriculture-related business or a similar target audience.</li><li>Proven track record of developing and executing multichannel communication strategies across SMS, IVR, Social Media, Print, WhatsApp, and other customer-facing platforms.</li><li>Experience with CRM systems and digital communication tools to manage large-scale customer interactions and optimize engagement processes.</li><li>Strong leadership and team development skills with the ability to manage and mentor cross-functional teams.</li><li>Proficient in data analysis and comfortable using data to inform decision-making, optimize communication strategies, and improve campaign outcomes.</li><li>Demonstrated ability to collaborate across departments (e.g., sales, product, logistics) to ensure cohesive execution of communication strategies.</li><li>Exceptional communication skills, with a focus on engaging diverse audiences, including farmers, agents, and agrodealers.</li><li>Ability to manage high-volume campaigns while maintaining brand consistency and ensuring message clarity.</li><li>Experience in community-building and customer engagement strategies to foster brand loyalty and advocacy.</li><li>Problem-solving mindset with the ability to adapt strategies based on feedback and changing business needs.</li></ul><h3>We: </h3><ul><li>Are a collaborative team of smart and ambitious people who are dedicated to serving our customers. </li><li>Make magic happen to solve hard problems and always come with solutions when challenges arise. </li><li>Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve. </li><li>Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree. </li><li>Offer a dynamic environment that fosters talent, collaboration and growth. </li><li>Take pride in our work and share the responsibility to see it through from conception to deployment. </li><li>Back up our talk with a competitive compensation and benefits package and challenging projects. </li><li>Value autonomy, honesty, transparency, and respect. </li><li>Are excited to hear from you!</li></ul><br>

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Apollo Agriculture

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