Contact (contact.co.nz ) is one of New Zealand’s largest energy retailers and generators. We’re committed to building a better New Zealand. We balance our commitment to lowering carbon emissions and producing renewable energy, with maintaining reliable access to energy for our 500,000 customers. We generate electricity from hydro, geothermal and gas and have one of the most flexible generation portfolios in the country.

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Driving New Zealand's transition to reliable, low-carbon renewable energy.

Kōrero mō te tūranga | About the roleWould you like a job at one of New Zealand’s favourite power retailers? We are looking for our next group of Customer Service Representatives to join the team. At Contact Energy, we reckon we offer the best customer service in Aotearoa.  As a Customer Service Rep you are the face and heart of Contacts customer business! You will deal with everyday kiwis on an inbound phone line, across broadband, electricity, gas, mobile and any additional products we might add in future! Your focus in this role is to deliver outstanding customer experience, initially through our phone channel and later through our digital channels. Some of what you’ll do day to day to achieve this: <ul><li>Resolve issues for everyday kiwis for things across high bills, disconnection, credit related issues and other challenging customer situations. You will stay calm during these convo’s so you can get the best outcome for the customer!  </li><li>Take the opportunity to check customers are on the best deal and see if there is any other products or plans that Contact offers, that works for them and their family! </li><li>Work across multiple systems to get the right info to help customers and solve their problems! </li><li>Take the technically complex and make it simple as you will be taking customers through setting up and using their broadband and digital tools. </li></ul>This role isn’t easy but it is rewarding! To top it off we have a really supportive and caring environment here at Contact that will help you thrive. Check out our video at the bottom of the page to get a feel for who we are!

Human Energy - Customer Experience

Te Whiwhinga mahi | The opportunity Reporting into our Site Construction Manager, you’ll be a client-side Project Engineer (Civil) working on the construction phase of the BESS project and involved in design reviews, constructability reviews, and monitoring onsite construction of earthworks, trenching, foundations and buildings. During the Construction Phase, you will directly coordinate with your discipline and cross-discipline counterparts within Worley, the Engineering Contractor, to ensure effective engineering delivery. You’ll also collaborate with a wide range of stakeholders within Contact to ensure the project is running smoothly and milestones are met.This role is broad and varied, some of the key tasks and responsibilities are:<ul><li>Lead and oversee the construction of site works for the BESS project, from earthworks, trenching, civil, foundation works through to buildings.</li><li>Ensure industry-best safety and quality outcomes across the project.</li><li>Review designs for long-term suitability and constructability.</li><li>Manage project risks and support mitigation efforts.</li><li>Coordinate with contractors and ensure smooth on-site operations.</li><li>Provide regular updates on key milestones, costs, and risk issues.</li><li>Build and maintain strong relationships with internal and external stakeholders.</li></ul>This role will involve a combination of office and field work, with the site located in Glenbrook, south Auckland.

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Contact Energy

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