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Bird

Company
501-1000
San Francisco, CA, USA

Company Description

Bird operates as a dockless electric scooter company developing a vehicle sharing platform. They work closely with cities to help make transportation better and more environmentally friendly.

Jobs (30)

Sr. Business Operations Associate

Full time role
Remote
Sep 23, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. Job Summary The Business Operations Senior Associate will champion high priority projects for the Chief Mobility Officer, Chief Operating Officer, and Head of Business Operations in North America. In this role, you will amplify the profitable growth of our business through tackling key business priorities, scaling best practices, and implementing operational improvements. We need a strategic critical thinker who can draw upon strong operational and analytical experience to start at 30,000 feet and then dive deep into the details to ensure high quality results. Additionally, this role will involve supporting other business units (e.g., City Operations, City Strategy, Government Partnerships, Sales, etc.) with key strategic initiatives as we prepare for our next phase of growth as a public company. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information to seek buy-in. Responsibilities Develop frameworks and drive data analysis on strategic priorities in order to optimize our business and solve the biggest problems as they arise Work closely with other members of the Bird team, measure the impact and efficiency of processes while identifying news ways to create value for the business Lead recurring strategic planning processes to set operational and financial targets and identify highest ROI means of deploying our vehicles Scale best practices that are incubated from test to global implementation Oversee business performance reporting and own strategic content distribution to executive leadership Be a hard-working multitasker, supporting teams in multiple locations. You’ll be one of the go to people when the business requires solutions to fire drills Requirements Bachelor's degree or equivalent 3-5 years of experience in strategy / investment banking / consulting / business intelligence or comparable roles at high growth startups Preferred Qualifications Exceptional communication and organization skills Strong Excel and data analytics capabilities, including comfort with building financial models to drive decision making on strategic initiatives Experience packaging insights from data analysis into slide output (Google Sheets, Powerpoint) to facilitate executive engagement and decision making Basic SQL capabilities preferred, but not required Balance attention to detail with swift execution – we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength Explorer – the ability to self-serve, investigate and get the data we require will make you much more effective in this role A “get it done” attitude – bias toward action, great collaboration and master disambiguation – constantly pushing toward clarity and delivery Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Senior Commercial Operations Associate

Full time role
Remote
Sep 17, 2022
Who is Bird Bird is on a mission to make cities more livable by reducing traffic and carbon emissions with eco-friendly transportation options. We invented electric scooter sharing in Los Angeles 4 years ago and today our shared scooters and e-bikes are available in 350+ cities globally. Since inception, we’ve provided over 100 million low emission rides and solidified our position as the leader in micromobility, but we’re only getting started. Job Summary The Senior Commercial Operations Associate is a critical member of Bird’s commercial team, which interfaces with city officials to expand Bird’s footprint and the adoption of micro-electric vehicles globally.  This position significantly contributes to the organization by driving business intelligence around our commercial operations and pipeline, contributing to key strategic initiatives, and centralizing select team-wide efficiency initiatives. Responsibilities Drive business intelligence around how Bird is growing our footprint with cities Stand up new ways to collect and report our commercial data Lead the narrative around what is driving our results and what we should do about it Lead the narrative around how our commercial pipeline is shaping up and what we should do about it Create mechanisms to motivate and manage the commercial team through reporting on individual and team pipeline and performance Be the champion for our CRM and manage the commercial team to ensure integrity of our CRM data Contribute to strategic initiatives to enhance the effectiveness and efficiency of Bird’s commercial teams Support the design and administration of commercial team incentives Lead the annual and quarterly commercial re/forecasting process Facilitate and improve our processes around accounts payable and budget tracking Requirements Bachelor’s degree or equivalent military or practical experience 3+ years of related business experience within Sales Operations, Marketing Operations, Business Analyst, Management Consulting, or prior technology selling experience Experience with CRM software strongly preferred Intermediate Excel/Google Sheets analytical capabilities and a desire to learn advanced analytical skills Strong interpersonal skills, and a demonstrated ability to influence without direct authority Motivation and excitement to work in a fast-paced environment Self-starter with a ownership mindset and high drive for results A positive, can-do attitude Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Associate Writer- Spain

Full time role
Remote
Sep 14, 2022
Who is Bird Bird is on a mission to make cities more livable by reducing traffic and carbon emissions with eco-friendly transportation options. We invented electric scooter sharing in Los Angeles 4 years ago and today our shared scooters, shared e-bikes and consumer products are available in nearly 500 cities globally. Since inception, we’ve provided over 100 million low emission rides and solidified our position as the leader in micromobility, but we’re only just getting started. We are looking for an Associate Writer to join our Pursuits team. This person will be collaborative; a critical thinker who can create and edit smart copy for a variety of government audiences around the world; and someone who can translate complicated concepts and government policies into jargon-free prose. The Associate Writer will be drafting persuasive, government-facing content for city audiences. The Associate Writer is involved with all aspects of the production process from researching requirements and laws, to gathering content from internal teams, to writing, editing and localizing Bird’s message for cities around the world. You will be responsible for conveying the unique value Bird can offer cities. You will craft and spearhead our responses for competitive procurement for global audiences. Responsibilities Draft and project manage Requests for Proposal (RFP’s)/tenders and other external facing documents to help Bird win scooter permits in cities around the world. Actively researching local culture and context, city goals, and other subject matter in order to write and present effectively. Champion the Bird brand, voice and style throughout your writing. Juggle multiple projects with competing priorities and tight deadlines in an ever-changing environment. Develop relationships and collaborate with key stakeholders and support in developing a strategy for winning each permit/tender. Own your work from start to finish; able to work independently while also supporting the greater team. Requirements Native level or professional fluency in written and verbal English, Spanish and/or Portuguese is preferred. Bachelor’s Degree in Political Science, Journalism, Communications, Public Administration or a related field, or equivalent professional experience. Strong written and verbal communication. Ability to persuade internal and external audiences. Competitive spirit. 3-5 years of experience in Public Policy, Communications, Journalism, Proposal/Grant Writing, or a related field. Ability to meet tight deadlines and thrive in ambiguity. Other language skills are a plus. Culture at Bird People who work at Bird are ambitious, smart, and real. They’re mission minded and complete their work at a high level. The vibe of our office is up tempo, supportive, and we care about each other. People first, people. Perks up We want people to succeed at Bird, so we give our team plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare coverage, on-demand doctor visits, childcare support, a pre-tax commuter account for mass transit or parking, a wellness stipend, and more. Diversity and inclusion Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Strategic Planning Associate

Full time role
Remote
Sep 10, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary The purpose of this role is to provide the right tools, tracking and incentives to increase Fleet Manager effectiveness to hit deployed and repair targets. The Central Ops team is a dedicated program management of initiatives for the Fleet Manager program and focused on knowledge sharing and driving efficiency of processes that benefit from scale and standardization. This role will involve working on the highest impact projects that are currently blocking Fleet Managers from repairing and deploying their vehicles; such as providing tools for the local teams to pinpoint key areas of focus amongst their Fleet Managers, discerning best practices internally and sharing them amongst local teams, ensuring KPIs and other incentives are in place to encourage Fleet Managers to prioritize deployment & repair, and improving the repair guides and learning materials. Responsibilities Collaborating with the team to assist with key Fleet Manager initiatives (i.e. measuring FM performance,  improved repair guides, FM incentives, identifying and sharing best practices to effectively manage a portfolio of fleet managers) Weekly KPI monitoring and reporting (i.e. damage metrics, FM KPI standardization and reforecasts) Gathering information from local teams to leverage learnings and drive the highest impact initiatives Creating other measurable KPIs that can gain insight into deployed blockers Working on long term initiatives such as adding a repair metric to the Fleet Manager KPIs, streamlined discounts for spare parts, continuous incentive structure - both positive and negative Requirements Bachelor's degree from a competitive university in quantitative/technical field (engineering, business management, economics preferred) 2-4+ years of experience in strategy / planning  / investment banking / consulting / business intelligence or related High-growth operations and/or startup experience (operations experience a plus) Knowledge and experience with Google Suite tools (Sheets, Slides, etc.) Preferred Qualifications Experience both in establishing processes from scratch and optimizing existing ones Cross-functional problem solving experience Highly adaptable and capable of supporting ever-changing demands of the business Operational experience particularly around behavioral improvement and hitting key metrics Strong communication skills including: presentation building and delivery skills, written / email communications, and documentation Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Accountant

Full time role
Remote
Sep 9, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary As our business of changing the world through shared micro-mobility services continues to scale and consumers now begin searching for alternative modes of transportation with fewer crowds, we are seeking a full-time Accountant to join our accounting team! This position plays a critical role to support the Company’s continued growth by building the framework for inventory, deposits, fixed assets and month end close activities. The Accountant will be responsible for recording inventory, deposits and fixed assets at Bird! This position will perform monthly and quarterly close activities for the aforementioned areas and related accounts, prepare related journal entries and reports for auditors and management. This position is an individual contributor, reports to the Senior Manager of Accounting, and will be part of a highly motivated and collaborative team! Responsibilities Recognize inventory, deposits and fixed assets in accordance with company policy and GAAP Support the monthly close process in preparing journal entries, balance sheet reconciliations, and flux analysis. Assist in ad-hoc analysis and projects for operations and accounting teams Prepare support and provide to external auditors to meet requests in a timely manner Requirements Knowledge of basic accounting principles including but not limited to audit requirements, and Sarbanes-Oxley Focus on quality with the ability to follow detailed procedures, create documentation of processes and maintain compliance with regulatory controls Bachelor's degree and 1+ years of relevant work experience Demonstrated ability to think outside the box and solve problems in ambiguous environments Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly and thoughtfully Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative Ability to prioritize workload and manage a high volume of requests Ability to understand broader business, operational and financial issues Innate attention to detail Thrive in a team environment Preferred Qualifications Experience with NetSuite preferred Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Sr. Government Relations Manager - Portugal

Full time role
Remote
Aug 25, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary This role will focus on building solid, long-term relationships with cities and other public sector stakeholders in Portugal to allow Bird to open new markets and operate in the country at the best possible conditions for both Bird and Portuguese cities. Achieving these objectives will also require the Senior Government Relations Manager to work across the organisation with various stakeholders to facilitate key initiatives, and drive internal alignment on a Government Partnership strategy for Portugal. Responsibilities Represent Bird at the local level, promote Bird’s brand and reputation Build, and/or strengthen relationships with the city officials of key Portuguese cities, as well as other key local stakeholders to maintain and grow Bird’s long-term operations Develop Bird’s strategy to win or renew operating permits when their attribution is competitive (RfPs) Collaborate cross functionally to ensure that Bird fulfills all obligations required by the cities and ensure that the company remains responsive to local concerns as they emerge Secure local partnerships to enhance city relationships, advocate for shared mobility programs and winning applications Build a close relationship with Bird’s local General Manager and local operations team to identify, evaluate and prioritize opportunities to improve policy Develop strategy and presentations in partnership with Operations, Policy and Marketing teams for meetings with city administrators and other stakeholders Requirements 7+ years experience. Great collaborator with exceptional communication and interpersonal skills Outstanding oral and written communication skills including the ability to present to different audiences Solid previous experience in managing projects from start to finish Quick learner with the ability to thrive in a fast-moving environment A positive, can-do attitude and eagerness to learn Enthusiasm for tech, mobility, or urban planning industries would be of added value Outgoing and a relationship-builder who has experience in partnership and stakeholder management Analytically and strategically skilled with an execution mindset Available for travel BA required. JD, MBA, MPA or equivalent preferred Portuguese speaker Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a work from home stipend, a wellness allowance, and more. Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Sr. Director, Communications

Full time role
Remote
Aug 25, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary As Bird’s Director of Communications, you will be responsible for developing and executing an exceptional communications strategy for internal and external communications. You will support various teams such as product, government partnerships, operations, people, and the executive team in advancing the organization’s communications and PR strategies while ensuring everything remains on track. The right candidate will be comfortable managing a team and working as an individual contributor on positioning and message development, media opportunities, and writing and editing. You will also serve as a connector for employees in the organization to better understand how their work contributes to Bird’s mission, vision and strategic initiatives. Responsibilities Implement forward-thinking messaging and communications plans to achieve Bird’s communications goals for audiences including riders, media, political decision-makers and other stakeholders Work closely with stakeholders across the company to distill information about key business initiatives, strategic planning initiatives, and business processes into clear, concise communications that provide the knowledge our organization needs to work efficiently and effectively Work in partnership with the Legal and Government Partnerships team with press strategies and outreach Contribute to Bird’s speaking and awards programming by identifying, recommending and securing speaking and award opportunities for Bird spokespeople Manage earned media development and creation, including drafting media outreach materials, editorial briefs, talking points, op-eds, speeches, presentations, etc. Collaborate effectively with internal end-users and cross-functional teams to solve problems, implement new communications solutions, and deliver successfully against high standards Requirements 10+ years experience in Comms, PR, Media Relations, etc. demonstrating development and leadership of integrated comms strategies 5+ years of leadership or supervisory experience required 5+ years of project management experience (supervisory experience preferred) The ability to generate and disseminate content across the globe that speaks to both consumers and regulators Strong relationships with preferred media outlets, including financial, business and technology press and mainstream print and television Precise, empathetic communication skills in both 1:1 and company-level settings Strong cross-functional relationships with product, operations and government relations teams in past roles A belief in the importance of providing access to sustainable forms of transportation Excellent communications skills and ability to speak in public Proven track-record displaying thought-leadership and influence Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Sr. Operations Associate

Full time role
Tel Aviv, Israel
Aug 24, 2022
Who Is Bird Bird is a global team guided by a shared vision: to make cities more livable through safe, sustainable electric mobility. From our first e-scooter ride in 2017 to the thousands of rides taking place every day, our passionate team and award winning custom vehicles have helped riders complete hundreds of millions of carbon-free trips in more than 400 cities around the world. And we're just getting started. Job Summary We are looking for passionate data-driven, strategic thinkers to join the Israeli team to lead the highest impact problem-solving process in managing our fleet of vehicles across a constantly growing number of cities. Whilst collaborating with Data, Product, and Finance teams, you will be responsible for optimizing processes to ensure operating at maximum efficiency in order to provide the most reliable vehicles to our community of riders. Responsibilities Drive the vision and execution of world class operations within your city. Execute high visibility projects of varying urgency and scope with a high degree of autonomy. Oversee business performance reporting and own strategic content distribution to executive leadership. Measure the impact and efficiency of existing processes within Operations while identifying new ways to create value for the business. Scale best practices that are incubated from test to global implementation. Monitor business performance across relevant KPIs and conduct deep dive investigations to understand the “why” behind how metrics are performing. Perform ad hoc strategy, research, modeling, and analytics projects to help guide decision making in a brand new and constantly evolving industry. Discover new revenue streams and form partnerships to take advantage of them. Work with the Country Manager to build the budget forecast and set goals for the market. Requirements Bachelor's degree from a competitive university 5+ years of experience in consulting / investment banking / business intelligence / strategy / high-growth operations or startup experience Strong communication, organization and stakeholder management skills Strong analytical and critical thinking ability Willingness to get your hands dirty and lead by example Demonstrated ability to deliver results in a fast paced environment Action-oriented, collaborative, and relentlessly focused on clarity and delivery Growth mindset: you seek out learning opportunities for yourself Strong Excel, PowerPoint, SQL skills Regulatory, policy or legal knowledge is a plus Willingness to travel within the country Fluent in Hebrew and English Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives - encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Service Center Supervisor - Israel

Full time role
Tel Aviv, Israel
Aug 24, 2022
Who is Bird Bird is on a mission to bring environmentally-friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award-winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. The Service Center Associate is a key role on the city operations team, with a focus that blends across managing inventory of vehicles in Bird’s possession as well as in our customer’s possession. Service Center Associate's are detail-oriented with a mechanically inclined mindset and a willingness to get into the weeds. They work with their hands as much as spend time analyzing data to drive their decision-making. This is a role that manages employees and requires the ability to lead optimistically while building a team that is accountable for hitting goals and forecasted targets. This is a flexible role with a strong focus on driving Bird vehicle reliability metrics. Responsibilities Own inventory management in facilities, both Bird operated and third party operated in sub-regions. Manage a facility to inventory KPIs through first-hand knowledge of inventory product and process to ensure tight controls through day to day vehicle movement and the ability to project manage large scope inventory counts with highly scrutinized timelines. Manage two levels of hourly personnel (mechanics and leads) to goals and targets, ensuring facility productivity. Advocate for Fleet Manager vehicle repair, taking a customer service approach to supporting Fleet Manager's with the mechanical repair of their fleet through 1:1 interactions and training. Use a data forward approach to ensure Bird vehicles are in good working condition, whether those vehicles are in a Bird facility waiting for fleet assignment or in a Fleet Manager’s fleet. Participate in cross-collaborative working groups to drive innovative solutions to complex vehicle reliability problems including spare parts planning, repair training, FM technical knowledge support, & city regulatory compliance. Requirements Bachelor's degree in a relevant field, or additional four years of work experience in lieu of degree 2-3 years of operating experience including inventory or facility management responsibilities 1 year of people management responsibility including recommendation to hire/ terminate Project management and interpersonal skills, conflict management and strong EQ Mechanically inclined and willing to work with hands Excellent oral and written communication skills in both Hebrew and English Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a work from home stipend, a wellness allowance, and more. Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Operations Manager - Australia

Full time role
Australia
Aug 24, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary The Operations Manager role will oversee multiple markets within Australia and New Zealand, manage a P&L, and champion high priority projects. This role will look around corners to make decisions that will positively impact the markets and help amplify the growth of our business. The Operations Manager will also manage a team that works closely with our in-field teams and Fleet Manager partners to assist, guide and ensure they are set up to succeed. The fleet manager program is a new global program for local entrepreneurs and small businesses interested in operating a fleet of scooters in their city. Using strong operational and analytical experience, this person will work with our APAC leaders to tackle key projects that will be instrumental in driving our business forward. We need a strategic critical thinker who can start at 30,000 feet and then dive deep into the details to ensure high quality results. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information to seek buy-in. Responsibilities Drive the vision and execution of world class operations within the markets you manage with minimal oversight from your General Manager Manage a subset of regional markets, responsible for the P&L, achieving monthly targets, and for strategic operational decisions Manage and develop your team to help them grow and achieve their professional goals; be a motivator who can provide leadership during response situations Regularly interact with key stakeholders in our cities and within community groups Partner with your colleagues cross-functionally to implement high-profile, high-impact projects Look around corners to ensure strong and compliant local operations that ensure the long-term success of their and Bird’s businesses as well as all of our city and customers. Be solution oriented and help resolve “fire drill” situations. Requirements Minimum of 4+ years of experience A “get it done” attitude – bias toward action, owner’s mindset, great collaboration and master disambiguation – constantly pushing toward clarity and delivery Project management experience and proven ability to deliver results Strong stakeholder management skills. Previous experience communicating with and negotiating with external stakeholders. Be a down-to-earth leader who can balance attention to detail with swift execution – we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength. Explorer – the ability to self-serve, investigate and get the data required will make you much more effective in this role Willingness to get your hands dirty, get in the field, and lead by example Strong Excel / data management / Powerpoint skills Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Engagement Manager - Australia

Full time role
Australia
Aug 24, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary Primary relationship manager with one of Bird’s key customers, the Fleet Manager. Responsible for onboarding, building Bird knowledge, and developing a strong relationship with your Fleet Managers by acting as their business coach, helping the Fleet Manager maintain city regulatory compliance while driving top line revenue and bottom line profits to their business. This role is the internal advocate for the Fleet Manager, collecting FM feedback to ensure we’re building the right processes and products to enable FM success. Responsibilities Assist with sourcing, including sourcing and vetting leads, and securing new Fleet Managers to support Bird’s expansion in Australia. Build strong relationships with Fleet Managers through consistent communication, requesting feedback and providing support, and implementing tactics to prevent FM churn. Provide support to FMs as a business coach, keeping FMs motivated and optimizing their operations. Represent Bird by maximizing revenue per FM at an optimised operational cost by determining vehicle allocation strategies, recommending terminations, and executing strategies to drive FM metric improvement. Represent Bird at local events ensuring alignment with city goals. Ensure timely onboarding of new FMs, including ensuring training completion and arranging for vehicle pick-up, ensuring we hit our ramp plan targets. Manage offboarding of churned FMs, including communication, vehicle collection, and final payout resolution Analyze Fleet Manager fleet status metrics, leverage those insights to FMs, ensuring FM vehicles are constantly ahead of target for revenue generating states while ensuring Bird remains in compliance with local regulations (adhering to fleet caps, Council fleet minimums, etc.) Develop SOPs and other project documentation to standardize and replicate best practices for FM coaching. Collaborate in cross-functional projects to accelerate the success of the business. Represent the Fleet Manager’s interest internally by collecting feedback from FMs, understanding their pain points and bottlenecks and translate those into product / process improvements to help them succeed. Collaborate with other Bird internal teams (e.g. Product, Gov Relations, Business Operations, CommOps …) to deliver these improvements. Requirements 2-3 yrs in Account Management, Operations, Customer Service Strong EQ: 1+ year of account management / customer facing experience Processes: 1+ year of experience with complex processes environment / process improvement Tooling: Experience with advanced excel / g-suite. SQL nice to have Persuasion & Deescalation: Demonstrated ability to influence others and collaborate in cross functional partners and activities 25% domestic travel Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Associate, Business Operations & Strategy

Full time role
Remote
Aug 12, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 400 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary The Business Operations & Strategy team champions high priority projects for our VP of Corporate Development & Strategy. The team amplifies the profitable growth of our business through tackling key business priorities, scaling best practices, and implementing operational improvements. This role within the business team will focus on priorities from vehicle allocation strategy, data analysis of companywide performance, strategic projects focused on improving our operating model and corporate development. We are looking for someone who can own strategic analysis deep dives and cross-functional “hotspot” workstreams, as well as assist with business planning, target setting, performance tracking and executive reporting and wider cross functional initiatives. The Associate will work closely with executives and teams from across the company (including CorpDev, Government Partnerships, Operations, Product, etc) to identify and solve the highest priority cross functional problems and develop the strategy and roadmap for the solution, setting up and supporting relevant process roll out where applicable. If you have a track record of structuring complex problems, conducting analysis with datasets to make strategic decisions within a fast-paced environment, and leading executive-level reporting then this is the role for you. Responsibilities Structure and build forecasting models for different verticals of the business, developing and validating assumptions and setting targets Lead the structuring and creation of executive reporting deliverables and dashboards Structure and complete project-based strategic analysis and “hotspot” workstreams, working with teams across the company to successfully manage delivery Help set up and scale relevant processes throughout the business, relating to aforementioned analysis Requirements Minimum 4  years of experience in consulting or investment banking, and/or corporate development, business operations or strategy teams of high-growth start-ups / technology companies High level of energy, motivation, and commitment Analytical, data-driven decision making, with a structured approach to problem solving Effective communicator Positive attitude and entrepreneurial spirit Highly organized and adaptable team player Culture at Bird We're an ambitious, smart, and open-minded group. Our employees are passionate about our mission, and eager to complete their work at the highest level. The office itself is up tempo and supportive, because we care about each other. People first, people. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the World Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work.  We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Manager, Business Operations & Strategy

Full time role
Remote
Aug 9, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. The Manager, Business Operations & Strategy will champion high priority projects for our VP of Corporate Development & Strategy. In this role, you will amplify the profitable growth of our business through tackling key business priorities, scaling best practices, and implementing operational improvements. We need a strategic critical thinker who can draw upon strong operational and analytical experience to start at 30,000 feet and then dive deep into the details to ensure high quality results. Additionally, this role will involve supporting other business units (e.g., HR) with key strategic initiatives as we prepare for our next phase of growth and become a public-ready company. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information to seek buy-in. Responsibilities: Develop frameworks and drive data analysis on strategic priorities in order to optimize our business and solve the biggest problems as they arise Partner cross-functionally with other members of the Bird team to measure the impact and efficiency of processes, while identifying new ways to create value for the business Lead recurring strategic planning processes to set operational and financial targets and identify highest ROI means of deploying our vehicles Specifically partner in depth with the HR / people team to build strategies aimed at maximizing organizational effectiveness, recruiting and retaining top talent, and continuous improvement of people programs Incubate and test new solutions to business problems, and scale the highest potential solutions from ideation through global implementation Oversee business performance reporting and own strategic content distribution to executive leadership Be a hard-working multitasker, supporting teams in multiple locations. You’ll be one of the go to people when the business requires solutions to fire drills Requirements: Bachelor's degree or equivalent 6-8+ years of relevant experience in business strategy / consulting, investment banking, business intelligence or related; experience at a high growth startup is a plus Qualifications: Exceptional communication and organization skills Strong Excel and data analytics capabilities, including comfort with building financial models to drive decision making on strategic initiatives Experience packaging insights from data analysis into slide output (Google Sheets, Powerpoint) to facilitate executive engagement and decision making Basic SQL capabilities preferred, but not required Balance attention to detail with swift execution – we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength Explorer – the ability to self-serve, investigate and get the data we require will make you much more effective in this role A “get it done” attitude – bias toward action, great collaboration and master disambiguation – constantly pushing toward clarity and delivery Culture at Bird We're an ambitious, smart, and open-minded group. Our employees are passionate about our mission, and eager to complete their work at the highest level. The office itself is up tempo and supportive, because we care about each other. People first, people. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer generous employer-paid healthcare coverage, on-demand doctor visits, childcare support, a pre-tax commuter account for mass transit or parking, a wellness stipend, and more. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Sr. Strategic Planning Associate

Full time role
Remote
Aug 6, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary The purpose of this role is to provide the right tools, tracking and incentives to increase Fleet Manager effectiveness to hit deployed and repair targets. The Central Ops team is a dedicated program management of initiatives for the Fleet Manager program and focused on knowledge sharing and driving efficiency of processes that benefit from scale and standardization. This role will involve working on the highest impact projects that are currently blocking Fleet Managers from repairing and deploying their vehicles; such as providing tools for the local teams to pinpoint key areas of focus amongst their Fleet Managers, discerning best practices internally and sharing them amongst local teams, ensuring KPIs and other incentives are in place to encourage Fleet Managers to prioritize deployment & repair, and improving the repair guides and learning materials. Responsibilities Project management and leading key Fleet Manager initiatives (i.e. improved repair guides, FM incentives, identifying and sharing best practices to effectively manage a portfolio of fleet managers) Weekly KPI monitoring and reporting (i.e. damage metrics, FM KPI standardization and reforecasts) Gathering information from local teams to leverage learnings and drive the highest impact initiatives Creating other measurable KPIs that can gain insight into deployed blockers Standing up long term initiatives such as adding a repair metric to the Fleet Manager KPIs, streamlined discounts for spare parts, continuous incentive structure - both positive and negative Requirements Bachelor's degree from a competitive university in quantitative/technical field (engineering, business management, economics preferred) 4-6+ years of experience in strategy / planning  / investment banking / consulting / business intelligence or related High-growth operations and/or startup experience (operations experience a plus) Knowledge and experience with Google Suite tools (Sheets, Slides, etc.) Preferred Qualifications Experience both in establishing processes from scratch and optimizing existing ones Cross-functional problem solving experience Highly adaptable and capable of supporting ever-changing demands of the business Operational experience particularly around behavioral improvement and hitting key metrics Experience performing ad-hoc analyses including “what-if” scenarios to optimize performance of the business Strong communication skills including: presentation building and delivery skills, written / email communications, and documentation Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Operations Associate (San Diego or LA)

Full time role
Remote
Aug 6, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary The Operations Associate role is the owner for a subset of sub-regional market KPIs with an expectation to monitor and improve those KPIs which ultimately impact both top line revenue and bottom line city profitability. This role is a team leader on data analysis as well as the General Manager’s key employee for support on root cause identification, presenting findings, and executing the city relationship strategy. As a member of the city operations team, Operations Associates are main contributors to cross-functional work streams & ensuring the company operates with a Fleet Manager Centric view point. Responsibilities Contributes to projects that improve both topline revenue and bottomline city profitability for designated markets Conducts fundamental data analysis and presents on findings to identify root cause issues and areas of improvement. Takes ownership over key business metric area with expectation to manage metric to forecasted target through continuous monitoring, process innovation, SOP development, standardization and adoption - i.e. Utilization & Market Growth, Regulatory Compliance & Backend Systems Management, etc Live our company value of Fleet Manager Centricity by building relationships with Fleet Managers and driving empathy and best results for their experience Collaborates in cross-functional "sprints" and special projects to accelerate the success of the business including product testing, city proposal drafting, inventory management, KPI triage, etc. Supports city relationship building through engaging with city program administrators to address city requests and develop proactive relationship strategy, collaborates to execute local events, etc. Requirements Bachelor's degree or equivalent 3+ years in operations, strategy, supply chain, and/or consulting Experienced Data Analysis (Tableau, SQL, Sheets) Strong oral and written communication skills Capable of influencing others and ability to collaborate with cross-functional partners Travel Requirement: Up to 25% Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Manager, Trust & Safety

Full time role
Remote
Aug 6, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary Safety is the #1 priority for Bird, the world leader in last-mile micro-EV transportation. As with any transportation modality, accidents are inevitable. Ensuring that our riders and the broader community of city officials, law enforcement, and users of the public-right-of-way have confidence in our vehicles, app, and process for handling concerns is central to our mission. Bird is looking for a strong leader with a history of experience in customer service, transportation, data, and safety to lead a dynamic team focused on providing the best possible experience to the Bird community. Responsibilities Manage and monitor the handling of global escalated support tickets (including critical injuries and brand-risk events) and prioritize responses Serve as the primary POC for external stakeholders such as police, municipalities, non-Bird insurance companies, and potential claimants, among others. Draft written and verbal follow-up for unique events and safety-related issues Conduct investigation into all accessible information (via Bird’s internal systems and outside research) to gather relevant facts to help resolve safety issues and determine appropriate courses of action in conjunction with stakeholders. Identify and build relationships with internal departments (legal, finance, government partnerships, data, product) and facilitate collaborative efforts to improve safety where appropriate. Create and revise standard operating procedures and monitor performance, adapt where necessary. Recommend solutions for resolving unique circumstances. Manage and action on potential and actual insurance claims and make recommendations to the claims team. Manage response performance (procedures, timing, and substance) of T&S associates and external contractors. Manage safety data and compile reporting for internal analysis and cities. Identify incident/component/location data trends and make recommendations to reduce future incidents. Requirements Bachelor's degree from a competitive university 5 years work experience 2+ years of experience in trust & safety or claims related role Proficient written and verbal communication skills Empathy/sympathy trained Elevated/crisis customer support experience Strong analytical and critical thinking ability Demonstrated ability to deliver results in a fast paced environment Organized and detail oriented Ability to work cross-functionally / collaboratively Decisive and good judgment when dealing with sensitive issues Investigative skills Ability to own projects from start to finish, be persistent, set goals and deadlines, and achieve set objectives Problem solving skills; ability to identify issues and organizational aspects that require improvement and ability to drive change Preferred Qualifications Project management skills - knowledge of Excel and Zendesk a must, SQL and Tableau a bonus Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Engagement Manager - France

Full time role
France
Aug 5, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary Onboard, train and manage the relationships with Fleet Managers. This role is the direct interface between Bird and our Fleet Managers operations, responsible for coaching and ensuring Fleet Managers are successful. On top of communication with Fleet Managers using our systems (dash, salesforce, CRM, …) this role is also the voice / representative of Fleet Managers internally at Bird, ensuring we are building the right products and processes to support them being successful. Responsibilities Maximise revenue per FM at an optimised operational cost, by determining vehicle allocation strategies, recommending terminations, and determine / executing strategies to drive FM metric improvement. Build strong relationships with top performing FMs through consistent outreach, communication, and support, preventing FM churn. Provide support and keep FMs motivated. Liaison of market  or business priorities changes (e.g. events, operational area changes, rider campaigns, …) Ensure timely onboarding of new FMs, including ensuring training completion and arranging for vehicle pick-up, ensuring we hit our ramp plan targets. Manage / Improve damage metrics, ensuring FM damage vehicles stays below target and they maximise the number of ready vehicles on the streets. Develop SOPs and other project documentation to standardise and replicate best practices for FM coaching. Collaborate in cross-functional projects to accelerate the success of the business. Collect input / feedback from FMs, understand their pain points and bottlenecks and translate those into product / process improvements to help them succeed. Collaborate with other Bird internal teams (e.g. product, central operations, …) to deliver these improvements. Requirements Bachelor's degree 1-2 yrs in Consulting, Operations or Customer Service Strong EQ: 1+ year of account management / customer facing experience Processes: 1+ year of experience with complex processes environment / process improvement Tooling: Experience with advanced excel / g-suite. SQL nice to have Persuasion: Demonstrated ability to influence others and collaborate in cross functional partners and activities Excellent oral and written communication skills (English + French) Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a work from home stipend, a wellness allowance, and more. Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Associate Writer

Full time role
Remote
Jul 27, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary The Associate Writer will project manage RFP responses and teams to draft persuasive, government-facing content for city audiences. The Associate Writer is involved with all aspects of the production process from researching requirements and laws, to gathering content from internal teams, to writing, editing and localizing Bird’s message for cities around the world. You will be responsible for conveying the unique value Bird can offer cities. You will craft and spearhead our responses for competitive procurement for global audiences. Responsibilities Draft and project manage Requests for Proposal (RFP’s) and other external facing documents to help Bird win scooter permits in cities around the world. Actively researching local culture and context, city goals, and other subject matter in order to write and present effectively. Champion the Bird brand, voice and style throughout your writing. Juggle multiple projects with competing priorities and tight deadlines in an ever-changing environment. Develop relationships and collaborate with key stakeholders to support the Senior Writer in developing a strategy for winning each permit. Own your work from start to finish; able to work independently while also supporting the greater team. Requirements Native level or professional fluency in written and verbal English. Bachelor’s Degree in Political Science, Journalism, Communications, Public Administration or a related field, or equivalent professional experience. Strong written and verbal communication. Ability to persuade internal and external audiences. Competitive spirit. 3-5 years of experience in Grant Writing Ability to meet tight deadlines and thrive in ambiguity Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Mechanic

Full time role
Atlanta, Georgia, United States
Jul 17, 2022
Who is Bird At Bird, we’re on a mission to make cities more livable by reducing traffic and carbon emissions with an affordable, convenient, and eco-friendly transportation option. We planted roots in Los Angeles, California. Now, our fleet of electric scooters is available to riders in cities around the world for short trips or the “last mile” of their journey. In our first year, Bird launched in over 100 cities and provided over 10 million rides. And we’re only just getting started. Responsibilities Execute skills in repair and diagnosis to aid in the upkeep of the fleet. Perform extensive repairs on vehicles (this includes breaking down and refurbishing Bird vehicles) Maintain a high level of communication and responsiveness with your supervisor to advise of successes and challenges in your service center Collaborate with other teammates as well as work autonomously Perform material movement of scooters and inventory within the warehouse Requirements Desire to work with Bird in a high growth environment. A passion for technology and vehicles. Comfortable with navigating and using smartphone apps. Problem-solving mentality. Ability to learn quickly and adapt. A strong understanding of hand tools. Ability to be very active: bend, stoop, and lift up to 40 pounds up to 3 feet off the ground on a frequent basis. Excellent time management, communication, and organization skills Flexible availability and willingness to regularly work on weekends Ability to be both self-directed and work well in a team environment Keep work station clean and organized. Ability to stand for 8 hours/day Preferred Qualifications Previous mechanical or related experience Experience in delivery/transportation, logistics, warehousing, and inventory Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

Strategic Finance Associate

Full time role
Remote
Jul 14, 2022
Who is Bird Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users. We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary You will be an instrumental contributor as we build the finance team in a global, hyper growth environment. You will be responsible for maintaining and updating the company's operating model for both internal and external purposes. You will also work collboratively with the Global Operations team to develop financial forecasts/budgets and set operational and financial targets in connection with corporate strategy. We are looking for someone who is comfortable performing at high standards while also supporting a business that is scaling globally at a rapid pace. Responsibilities Maintain and update the company's operating model on a monthly basis Provide financial reporting tools for Global Operations in conjunction with the data team Analyze operational initiatives that have a strategic and/or financial impact on the business Proactively partner with cross-functional stakeholders to identify trends in financials and KPIs Support Global Operations with budgeting and forecasting activities on a quarterly basis Requirements Bachelor's degree in Finance or in a related discipline 1-2 years of experience in corporate finance (years may be substituted with investment banking, private equity or accounting experience) Exceptional financial modeling, forecasting, and analytical skills Demonstrated ability to make quantitative and qualitative assessments of data Demonstrated ability to work within ambiguity, identify and solve complex problems Ability and excitement to partner with business leaders Ability to work independently, effectively handle multiple competing priorities and manage deadlines under pressure Entrepreneurial spirit and thrives in a fast paced, evolving environment SQL and data visualization experience a plus Culture at Bird We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks up We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are. Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat.

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