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OVO Energy

Company
1001-5000
Bristol, Bristol, City of, United Kingdom

Sectors

Energy

Company Description

OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set to make energy cheaper, greener, and simpler. The company has brought great service, clear information, and honesty to a broken industry. These days our sights are set higher.

Jobs (71)

Supplier Relationship Manager - Technology

Full time role
Any of our offices
Sep 28, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? Reporting to the Senior Supplier Manager - Tech, you will be working as part of the newly formed centralised supplier management team. You will be responsible for post contract management of OVOs strategic suppliers that are vital in helping OVO to achieve its goal to power human progress with clean affordable energy for everyone. You will be joining the team during an exciting time when we are really starting to focus on the sustainability and social value of our partners. As a supplier manager you will be leading on the sustainability initiatives and help to set the strategy going forward. You will also be playing a key role in embedding the new supplier management framework and policies into every day working practices across the organisation. No two days will be the same in this dynamic environment and you can make a real difference in a way that we grow our partnerships. What will I be doing? Handling suppliers and service levels in line with the supplier management framework and policy Mentoring colleagues on the supplier management best practice Monitoring the commercial performance to ensure contractual obligations are met, issues are escalated and resolutions found in a timely manner Identifying and managing commercial risks, issues and opportunities. Suggest mitigating actions or next steps Ensuring any service credits due are recovered Establishing and managing robust relationships with the suppliers and internal stakeholders at all levels of the organisation Producing regular data led management information reporting and supplier metrics Ensuring the senior leadership is briefed on status of relationships and contracts with the suppliers as and when required Facilitating and driving collaboration between the internal teams and supplier Ensuring supplier contributions towards OVO’s Plan Zero are measured, monitored and discussed during the regular governance meetings Supporting the implementation of new supplier management system and processes Championing a customer centric culture Supporting the procurement team during tender exercises and contract extensions Is this the job for me? If you’re an experienced tech supplier manager we’d love to hear from you. We’re looking for a great communicator with superb communication skills. You’ll be a compassionate but tenacious negotiator who knows the right approach in a range of circumstances. It’s important you’re as comfortable working with contracts as you are working with people, and you’re ready for the challenge of getting the best out of supplier relationships in an organisation that’s fast-paced and highly collaborative. Ideally you will have: A proven experience in a similar role In-depth understanding of all aspects of supplier management including relationship, contract and service level management and utilisation of recognised supplier management governance frameworks Experience in delivering cost savings, process improvements and additional benefits Proven track record of developing and maintaining collaborative and partnership based relationships with the suppliers Strong stakeholder engagement skills Familiar with managing and measuring sustainability performance Solid understanding of agile working practices would be an advantage but not crucial Exposure to energy and/or technology businesses is desirable Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Speech Specialist (12 month FTC)

Full time role
Any of our offices
Sep 28, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? You’ll be joining the Speech and Text Analytics team within the Customer Experience department. Utilising your expert Customer Service knowledge, you’ll be responsible for measuring and identifying opportunities to improve the customer experience at Boost using Speech Analytics software (full training provided). Want to know more? As one of the Speech Specialists, you’ll join OVO’s Customer Experience Team and will support Boost to deploy Speech Analytics for the first time. Utilising the new Speech Analytics capabilities, you will be responsible for identifying opportunities to improve efficiency, quality, call outcomes, reduce risk and improve the customer experience for advisors and customers. Your methodical mindset will enable you to automate call categorisation using the language on call transcripts. You’ll then collate feedback, recognise trends and generate insight for the business. With full training provided you’ll become an expert in a new role in the growing field of Speech Analytics. It’s a highly varied role which means you’ll be constantly learning, and a great opportunity for your personal development. You’ll also have the unique opportunity to help the business get closer to the customer and facilitate improvements. What will I be doing? Tracking regular trends of customer contact, best practice, potential problems and areas for improvement Listening to customer calls as part of deep dives to hear the voice of the customer and identify improvement opportunities Completion of agreed deep dives, analysing results, reporting actionable insight and tracking benefits Engaging key stakeholders through presentations and story telling to educate on improvement opportunities, building buy-in for change Providing feedback on processes, systems, products, quality and training Learning new skills and processes, broadening your knowledge and growing your skills as an analyst Production and standardisation of regular reporting to support key business areas Ensuring appropriate governance over system access and maintenance of relevant topics, introducing and refining topics in line with business change Is this the job for me? An in depth understanding of Customer Service in the Energy industry or previous Speech Analytics experience Knowledge of PAYG Energy or Boost processes preferable A strong customer focus or previous project experience University degree or analytical, data, change or project experience is preferable You will also need: A passion for making improvements for our customers Demonstrable analytical and data handling skills (Google sheets, Excel, SQL or similar) To enjoy getting stuck into complex tasks and solving problems A proactive nature with strong personal management skills Engaging stakeholder management skills, including reporting and delivering presentations Comfort in providing feedback, ensuring that we learn as a team and improve the customer experience A resilient nature and desire for a challenge The ability to learn, implement and refine processes and capabilities quickly A desire to push your own personal development Proven competence and consistency of great performance in your existing role Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Industry Process Analyst

Full time role
Any of our offices
Sep 28, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? Working within our Industry Operations department, you will work in a team of experts with a wide range of skills and knowledge and  have the opportunity to work collaboratively on large projects as well as delivering analysis independently. In Industry Ops, we seek to use data and process analytics, combined with an understanding of the industry to solve problems throughout the area. With responsibilities including:  Improvement, automation and implementation of industry processes and providing vital insight to support decision making around focus areas, process opportunities and issue resolution. In this role you would work in a team with other similar roles, but would spend time embedded within Operational squads, working using Agile methodology to identify ways to improve processes, fix root cause and drive tactical backlog improvements. What will I be doing? You will be working with key stakeholders to understand, summarise and visualise complex problems into easy to understand solutions, using data to inform and influence business decisions. You will also be working with Operational teams to implement chosen solutions. Key expectations of role include: Strong understanding of process management and the ability to  determine potential targets for improvement, removing waste and increasing efficiency. Excellent technical documentation skills including the application of lean techniques Ability to identify the tangible benefits of any change and identify and challenge value through effective questioning and understanding. Expert issue management skills Competent in SQL and/or Big Query with ability to perform statistical analysis Experimental approach with experience in testing solutions for problems, validating assumptions and the ability to associate one idea to another to reach a solution Can confidently build and present meaningful data visualisations, in Excel/Sheets and ideally a dashboarding platform such as Tableau. Good data governance including strong risk management skills when testing and sampling An analytical approach to problem solving, able to delve into the details as well as understand the strategic view. Strong stakeholder management skills including good data visualisation & storytelling abilities Able to effectively analyse and communicate requirements to stakeholders. Able to summarise, simplify and therefore effectively communicate complex or technical requirements Ideally good utilities experience, specifically in Industry Operations and its associated Industry processes, third parties and regulations. High technical understanding of the impacts of Utility Industry change. Able to Adapt quickly to change within a project, understand the impact and provide recommendations. Is this the job for me? We are looking for a problem solver. Someone who likes to combine data insight with process to drive out of the box solutions. Ideally you will have: BA type skills/ experience Experience of working with data Experience of working in an Agile environment and/or of using Agile methodology (Preferable but not required) Ability to demonstrate analytical thinking and problem solving Utilities experience with a focus on the Energy Industry and the way it works across either Gas, Electricity or both fuels Ability to communicate effectively Good presentation skills Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Revenue Project Manager (6 month FTC)

Full time role
Any of our offices
Sep 28, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? We are looking for an ambitious Portfolio Management Officer to join OVO’s Pay as you Go Business Revenue & Debt Projects Team . You will have strong PMO experience and be able to demonstrate how you’ve supported projects and programmes through effective governance and management routines What will I be doing? You will be instrumental in the successful delivery of the programme - working across all levels of the Pay as you Go Team and their key change stakeholders, to ensure benefits are delivered to time, cost and value. Portfolio Management Officers who succeed at OVO are fast learners, build great relationships right from the off, have an eye for detail and are able join the dots across multiple projects delivering at speed. Your Objectives: Enable effective delivery of the Change Portfolio by efficient use of portfolio management processes and tools Understand the portfolio and support the identification of opportunities for more efficient delivery Provide visibility of the change roadmap, progress and priorities  within and outside the immediate team Champion a culture of continuous improvement Key Responsibilities: Support change and business planning cycles to inform in quarter and in year delivery priorities Track programme and individual project delivery plans to financial forecast and support in-year reforecasting cycles Coordinate project progress and portfolio performance reporting Track portfolio-level risks, issues and interdependencies Provide supporting material to Change Board / Prioritisation meetings Provide standardised tooling, templates and document management Enable Quality Assurance processes Support the continuous improvement of existing portfolio management processes Maintain portfolio management data Team administration (meetings, training etc) Is this the job for me? We’d love to hear from you if you... 2+ years experience working within an established PMO function, or equivalent experience Excellent interpersonal skills, with both outstanding verbal and written communications The ability to understand project detail / complexity and translate this into management information Experience of working within a dynamic and rapidly changing environment Experience of working in Utilities (Residential Gas & Elec desirable) Flexibility and the ability to change focus quickly but not lose sight of what needs doing Ability to time-manage and prioritise workload Excellent attention to detail, and high quality work output The tenacity to go that extra mile for your customer(s) Exposure to projects that include technical and business process change (desirable) Experience working in Debt or Revenue Assurance environments (desirable) Familiar with Agile theory, principles and techniques (desirable) Any relevant training and certifications in change management (desirable) You’ll love working with us if you… Are passionate about working in a dynamic environment and responding to change Enjoy problem solving and seeking opportunities to learn, challenge and improve Find new concepts easy to understand, and show the tenacity to keep asking until clarity is achieved Know your strengths, yet recognise there’s always more to learn from others. Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Software Engineer - Data Platform

Full time role
Any of our offices
Sep 26, 2022
This role can be based from any of our offices or remotely within the UK. We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? OVO is a highly data-driven organisation, with an ever growing demand for excellent quality, reliable and accurate data to power decision making in various parts of the business, for example: Enabling our product teams to work out the best way to serve our members in a highly regulated and competitive market; Allowing our Data Science teams to build tools and models to help members reduce their carbon impact by analysing their 10 second smart meter data; Helping our Leadership team prioritise how we integrate our Group companies and rationalise our organisational and technical architectures. To support these use cases, and many more, we need to be able to empower the organisation with a cutting edge Data Platform. You will work as part of a growing set of teams focused on building this platform, providing the rest of the business with the tools, services and data they need, at the speed they need it What will I be doing? Key responsibilities include: Designing, building and maintaining a cutting edge Data Platform based on streaming technologies. Developing tooling that helps other parts of the business use the Data Platform, including tools that help users find and access the data they need, understand the lineage of data, as well as developing self-serve tooling that helps users to publish to and consume from the platform. Working in an agile software engineering team where you will have the opportunity to Influence technology selection. Helping to establish good engineering processes within the team including: using infrastructure as code; contributing to automated testing efforts; utilising monitoring and alerting tools; and employing CI/CD best practices to deploy regularly to production. Is this job for me? Ideally you will have: Experience working on streaming ETL solutions utilising streaming data processing tools (e.g. Kafka Streams, Amazon Kinesis or similar). Proven ability to assist in the design, technology selection, implementation and testing of software. Excellent knowledge of programming languages e.g. Scala, Python, Java and/or SQL. Experience developing cloud-based solutions on GCP, AWS or Azure using Infrastructure as code tools such as Terraform. A proven track record of designing, building, monitoring and managing large-scale data products, pipelines, tooling and platforms. A solid knowledge of data engineering principles such as Data Modelling, Data Warehouses, Data Lakes, Data Marts and ETL. You will be comfortable working in an agile software development environment with regular release cycles, and have experience of pair programming, BDD/TDD, CI/CD and deployment strategies. Handy Links Interview tips: https://tech.ovoenergy.com/how-to-nail-that-dream-job/ Our tech blog: https://tech.ovoenergy.com/ Our github: https://github.com/ovotech Our techstack https://techradar.ovotech.org.uk/ Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay . It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply . We’d still love to hear from you!

Senior Data Scientist

Full time role
Any of our offices
Sep 26, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? The Data Scientists will be responsible for helping to drive value across OVO’s Operations organization, implementing a data product approach. The Data Scientists will focus on customer contact reduction (working with the Customer Experience Director) and revenue, payments and debt with the support of their managers, and in some cases data product managers. By implementing regression, segmentation and NLP models, as well as A/B testing, the Data Scientists will improve the OVO customer experience and create real commercial impact. What will I be doing? Work closely with stakeholders to identify, define, and develop data science opportunities to drive customer and commercial benefit These can range from improving the customer experience, reducing contacts and identifying the next best action for customers through to ensuring our customers are set up for success financially during this challenging time Build and own machine learning models, with a data product approach Responsible for the whole lifecycle from prototyping and modelling through to productionisation and maintenance Lead on the identification and use of appropriate methodology for the use case at hand. In some cases, this may be a complex machine learning model, in others this may be helping design and evaluate an A/B test. Lean on the wider data science community to ensure your approach follows best practice and continuously innovates Communicate and present complex data to audiences of all technical levels and seniority, using appropriate data visualizations to tell a story with data and work with the stakeholders to ensure application of outputs Play an active role in the data science community to contribute to a culture of collaboration, openness and innovation and keep up to date with the latest data science developments Is this the job for me? Minimum 3 years’ experience in a similar data science role Experience using cloud platforms, (ideally GCP and DataRobot) for rapid prototyping Experience using common data science tooling (in particular SQL, Python, Github) Able to translate business requirements into opportunities for machine learning solutions, providing compelling presentations to senior audiences Leading on the design and delivery of identified data science projects collaboratively through to deployment Experience in a range of machine learning and statistical techniques including unsupervised learning, NLP and predictive models Passionate about modeling and coding best practice such as testing, ethical AI and reusability Growth mindset with enthusiasm for learning and helping others to learn Experience working in a fast-paced environment where prioritization is required Ideally you will have: Education to degree level in numeric, engineering, or scientific discipline – Master’s or PhD preferred Experience in scheduling platform like Airflow or Dataform Experience in data visualisation tools such as Tableau or Power BI An understanding of good software engineering practices Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Safety, Health and Environmental (SHE) Advisor

Full time role
Field Based
Sep 26, 2022
Location: Oxfordshire/Wiltshire, Midlands We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? The SHE Advisor will work within the Energy Solutions Business and report to the business SHE Manager. The position is intended to support the SHE manager and enable the business to carry out its activities safely, as we grow. The SHE advisor will lead on all aspects of SHE within their area of responsibility, holding the skills and relevant experience to do so. We need your help to encourage and help our lively operational teams and Contractors complete their work consistently, using “best in class” health and safety practices What will I be doing? Key responsibilities include: Supporting the SHE Manager and the wider operational business to ensure all aspects of works are procured, managed and delivered in line with internal and external SHE requirements. Acting as an informed, objective and proficient advisor for SHE management across all workstreams. Owning aspects of the  SHE roadmap and delivering on these. Managing and completing site/project inspections and engagements in a positive manner. Completing  audits in line with the SHE monitoring plan. Assisting, mentoring and coaching, colleagues, contractors and other stakeholders. Attend project and stakeholder meetings as required. Represent OVO ES at internal group forums. Reviewing and updating business risk assessments. Working with the wider team to onboard and grow our supply chain. Reviewing and developing SHE documentation to support the existing Safety Management System. Point of contact for the business Incident Management System (Enablon) and provision of support to users across the business. Developing and delivering inhouse learning materials. Supporting and undertaking event investigations. Identify any gaps in the SHE management system and recommend improvements. Working with the business and others to develop and implement new initiates or sharing best practices to support safe and efficient working. Championing and actively encouraging safety observation and hazard reporting. Is this the job for me? The ideal candidate will have a passion for health and safety and a desire to ensure  there is an effective control framework in place for contractor risk management, as well as  clear, concise, accurate reporting on risks and issues.  The ideal candidate will have had experience in driving  improvements in technical and safety risk frameworks, governance and reporting in a regulated environment. Ideally you will: Have significant practical field experience in domestic energy efficiency refurbishment projects or construction, specifically Heating, Renewables and Insulation installation. Have completed a NEBOSH certificate in Occupational Health and Safety or equivalent Hold a technical qualification e.g. electrical or gas qualification (Minimum of 3 years). Hold an internal auditing qualification e.g ISO45001 Have In depth understanding of UK H&S legislation and its practical application in social housing refurbishment projects or similar (CDM, WAH, Asbestos and Gas etc) Member of IOSH, IIRSM or equivalent professional body. Have experience in Incident management and investigation to root cause. Have experience of H&S review of design, construction and operations solutions. Be able to form solid working relationships and know how to handle expectations. Have experience in developing and maintaining strong working relationships with stakeholders. Be naturally inquisitive as you seek to understand the operational challenges our people face on our projects. Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Senior Operations Excellence Manager

Full time role
Any of our offices
Sep 23, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? The OVO Group’s mission is to drive progress towards net zero carbon living. To reach zero, we need everyone to come together. Not as customers buying energy, but as members with a common goal.  Working in Field Operations (part of OVO Metering) you will report directly to the Head of Operations, ensuring we are on a successful journey of improvement. What will I be doing? Working as a key member within the operations senior leadership team, you will be instrumental in the design and delivery of a new operational excellence approach across field operations, responsible for driving a culture of excellence and continuous improvement throughout the operation.  With the ability to establish effective relationships within the business, this is a pivotal role to embed a one team culture who can think creatively using realistic metrics across field operations to support and improve operational performance. You will ensure outstanding service is provided to our customers that helps not only improve performance, but secures better quality outcomes and improved cost per install results. You will use your strong critical thinking, and expert intuition and ability to see problems and come up with solutions to be tested and implemented in all areas of field operations. Key Responsibilities You will work closely with the Head of Field Operations and the senior leadership team, building relationships and become intimate with their goals, processes and outcome requirements. Work collaboratively with the Head of Field Operations, Senior Regional Performance Managers, and Senior National Planning & Scheduling manager to identify and address underperformance with a sense of urgency for delivering sustainable improvements across a balanced scorecard of metrics and desired outcomes (i.e. operational, financial, customer and people). Provides core information and intelligence for close working with the field operations leadership team to ensure targeted coaching intervention is applied where it will deliver the greatest value. Influences Senior Regional Performance Managers and Senior National Planning & Scheduling Manager by looking around corners to ensure that the Head of Operations is making positive decisions to ensure long-term success for their teams as well as OVO customers. Coordinate Business Reviews to celebrate success, benchmark teams among their peers and find opportunities to improve awareness of ongoing risks and issues limiting success within the region. Coach team managers, planning & scheduling managers and senior regional performance managers to improve their ability to shift gears at a moment’s notice and enjoy the challenges of developing and improving their area of responsibility within a dynamic and ambiguous environment. To promptly initiate investigation of adverse performance, which is serious or persistent, ensure engagement with relevant stakeholders and ensure conclusions and recommendations are produced and shared with the Head of Operations in a timely manner. Responsible for sharing information across Field Operations that drives a better understanding of performance variations and the actions being taken to address underlying issues. Working with business partners including Operational Excellence Analysts, Field Assurance and Technical Quality Manager and Change Delivery Managers, providing an extended framework to deliver operational excellence and matrix management Overall responsibility for the collection of, analysis and sharing of information across the teams to support problem solving and decision making, identify and inform understanding of performance and results, quick access to summarised reports of activity attempted or completed and ad-hoc data queries that are useful to managers. Work closely with the Operations Excellence Manager to achieve improvements in quality and efficiency nationally, where appropriate. Work with the Business Planning & Intelligence team to ensure plans, forecasts and latest views identify where performance is at risk of falling below expected targets or assumptions and agree what corrective action should be reflected. To work in conjunction with colleagues across OVO Metering to identify new opportunities for performance improvement and development. To lead on change activity that may impact Operations and ensure the operational leadership team is equipped to support the delivery and embedding of change so it is sustainable. Provide training, mentoring and guidance to other leaders across Field Operations in the use of continuous improvement tools and techniques to drive better customer outcomes and incremental business value along with Agile thinking Is this the job for me? Essential skills and experience: Knowledge of designing and implementing effective operational excellence and performance management frameworks and quality improvement methodologies and AGILE thinking Experience of performance improvement in a field-based environment, providing advice to managers with a large organisation Experience of successfully leading, motivating and influencing people directly and of building consensus around delivering sustainable improvements Evidence of effective development and management of operational excellence and performance improvement and of leading projects in a large multi-functional organisation. Track record of applying strong analytical skills and lateral thinking to develop creative and innovate solutions to driving sustainable improvements Resilience and confidence to manage competing priorities, achieve targets and respond quickly and flexibly to changing demands. Ability to think strategically and execute methodically. Ability to drive projects from initially ambiguous states. Ideally you will have… Evidence of continuing professional development in a subject aligned to responsibilities (i.e. continuous improvement, change management, Agile, project management) Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

QA Lab Technician

Full time role
Any of our offices
Sep 23, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? This role sits within the Smart Delivery department,  working in the Smart Platform Team and is based on site at the Rivergate office. There may be instances where working from home is permitted should the task in hand lend itself to this. This team has responsibility for the systems, performance, change and release management to the Smart Infrastructure and unlocking smart eligibility. Our QA Engineers play an integral role in the software delivery process here at OVO either as part of a Project team or working closely with one of our Product & Platform teams You will work closely with Defect Managers, Technical Specialists, other QA’s and the Lab Manager. What will I be doing? Key Responsibilities of the role include: Execute test scripts inline with business processes, providing evidence of your findings. To assist the Lab Manager & Lab Technician with the safe installation and removal of Smart Metering Assets To Ensure the lab is working and all positions are operational To set up and configure the Test Automation Tool plus associated test assets. To independently operate the Test Automation Tool, executing scripts according to the plan received. To gather test evidence as required during Automation testing according to the scripts. Contribute towards Test Preparation Activities To resolve any minor and common issues with the Test Automation Tool. To ensure that all Smart Metering stock is logged accurately Raising defects in accordance with our business processes and managing them for the entirety of their lifespan and retesting them once fixes are released. To report potential defects back to the responsible QA for investigation. Update test scripts Send out progress reports on testing and communicate key updates in meetings To Capture ZigBee logs for analysis To assist with the Install & Decommission of devices as directed To Work with other QA’s when device changes are required To Ensure the Labs are left clean and tidy at all times, arrange periodic cleaning and rubbish removal Is this the job for me? Essential skills and experience: The candidate should have an interest in electrical Installation and maintaining electrical systems, equipment and devices Self-motivated results orientated approach to work with a business and customer Great verbal and written communications. Self starter and motivated team player who delivers the best work every time. Liaising with and managing 3rd party suppliers. Ability to manage multiple competing priorities. Prioritisation and decision making. Planning and control of complex technical activities Desirable Knowledge and experience but full training will be provided An understanding of Software Testing Relevant Professional qualifications / certifications Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Head of Experience Design

Full time role
London, United Kingdom
Sep 23, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? We’re looking for a Head of Experience Design to join our OVO Tech Product family and lead our design practice. OVO Tech encompasses everything from data driven digital experiences to colleague tooling. Our design team focuses on shaping, defining and enabling the user experience for our millions of customers and thousands of colleagues; supporting our customers on their journey to zero carbon, navigating their energy needs both today and critically tomorrow. What will I be doing? As a Head of Experience Design you’ll lead our multi-disciplinary design team (including content design), balancing customer needs, technical constraints and commercial goals accordingly. You’ll be working collaboratively with colleagues across OVO Tech and other stakeholders across the company. You and your team will plan your way to meeting and exceeding customer expectations, working closely with the Heads of Product and other Leaders across our domains embodying our values (Do what’s right; Find a better way; Build something great) by leaving no stone unturned in finding innovative, fair and inclusive solutions for customers and colleagues. You will having previously led a experience design function with a track record of delivering high-quality customer experiences Design leadership and experience building and leading high-performing teams Extensive knowledge of human-centred design practices across a range of digital channels both fully automated and human augmented Expertise in implementing lean, evidence-based approaches to experience design, a solid understanding of agile methods and how design can work optimally in an agile team Proven experience in design operations, creating frameworks, systems and tools for autonomous, agile teams enabling operational efficiencies A proven leader with experience building and leading a team with a focus on your team’s development and engagement Championing design and the work the design team does around the organisation Ability to communicate clearly and deliver a succinct, confident message to a wide range of stakeholders up to and including board level Work with heads of product, key stakeholders and your team to plan / agree roadmaps advocating for customer centric change Coach your team to set ambitious goals and take the responsibility to do what it takes to meet them, helping your team establish clear priorities and find ways of articulating them with your own team and the wider business. Act as an ambassador for and mentor to our design community - using that as an opportunity to learn, get support from other like minded individuals and give back to the wider OVO team. Is this the job for me? Have a passion for understanding real people’s real problems, and an ability to coach the people you work with understand the underlying problem to be solved Have a critical thinking process and enjoy studying problems to puzzle out the challenges Recognise assumptions (including your own) and seek ways to try and invalidate them Have a diverse and evolving toolbox of methods and techniques for visualising problems, as well as for developing and testing solutions Are empathetic with colleagues as well as customers, especially when you’re communicating research findings, explaining the rationale behind a narrative, or challenging ways of working Know your strengths, and recognise there’s always more to learn from others Embrace agile and iteration, and celebrate learning and change Enjoy multitasking and thrive in an ever-changing environment Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Senior Product Manager

Full time role
London, United Kingdom
Sep 23, 2022
Location : Any of our offices or Home Based We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? We’re looking for Senior Product Managers to join our growing OVO Energy Product teams. OVO Retail encompasses everything from customer facing experiences to agent tooling; supporting our members and helping them on their journey to zero carbon by bringing them the right products, at the right time, at the right price. Our teams focus on shaping, defining and delivering the digital experiences for our millions of members and our internal team. What will I be doing? Working as Senior Product Manager, you’ll have the opportunity to transform digital experiences, platforms and tools and define the future of these products. These help our customers identify, pay for and use the right products for them, in a way that suits them. At OVO you’ll work with a talented team of engineers, researchers, experience designers and analysts. You’ll build data-driven and hypothesis-led customer experiences, which deliver against our business strategy. You’ll experiment your way to fulfilling customer needs and providing value, and you'll often be found story-mapping, canvas-filling, needs-assessing, optimising, stakeholder-managing and test-and-learning. You’ll work closely with the Head of Product and other Product Managers across our domains too. Key responsibilities include: Your focus will be on delivering and optimising great experiences, and ensuring our latest products are always available to buy, use or renew online. Working with the Head of Product, you will own the product vision, strategy and roadmap throughout a product lifecycle. You will proactively manage stakeholders to deliver the best outcomes for the business. You will embed customers at the heart of product decisions. You will use data to create hypotheses to test, identify and solve problems and to simplify complex customer experiences. You are tenacious in gathering online and offline customer insights - including research, customer contact, complaints and reviews - to inform your decisions. You don’t give up when challenges or knowledge gaps arise. You can demonstrate a strong understanding of the wider business and strategic context in your decision making. You communicate clearly and can deliver clear, professional, and confident presentations to a wide range of stakeholders. You’ll lead your team with an atmosphere of enthusiasm, fun and commitment. Focus on how to get ideas off the ground quickly - identifying the thinnest slice possible to get meaningful customer data. Champion your product both in and outside your team - understand how it fits into the wider product offering, how it could evolve and inspire your team to do more. Work with others to set ambitious OKRs and take the responsibility to do what it takes to meet them. You will establish clear priorities and find ways of articulating them with your own team and the wider business. Be an ambassador for our wider product community - using that as an opportunity to learn, get support from other like minded individuals and give back to the wider OVO team. Is this the job for me? We’re looking for a candidate who can challenge how things are done currently, pushing themselves and others to innovate to improve their approach to problems. Ideally you will have: You are an accomplished and experienced product manager with a proven track record of delivering positive business outcomes. You are comfortable with the ambiguity that comes from working in a fast-paced environment, highly matrixed environment and adaptable to changing market needs Experienced across software development and Agile practices You have a good understanding of Agile methods, cross functional working and development at different stages of the product life cycle. Experienced using optimisation tools, journey analysis tools etc. You are comfortable prioritising initiatives and ideas based on value and impact, and you can clearly articulate those decisions. You are equally comfortable working with leaders and team members alike. You have strong analytical skills, able to cut through opinions with data. You are tenacious and find that data you need. You are experienced in working in a matrixed organisation with multiple stakeholders. You are data driven in measuring the impact of what you build and have a track record of improving your customer’s experience. Experience in the energy and/ or of a highly regulated industry would be advantageous Experience digitising ‘offline’ customer experiences is a plus. Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply . We’d still love to hear from you!

EHU Complaint Handler

Full time role
Any of our offices
Sep 22, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? You’ll be working in the EHU complaints Team, which sits within the Complaint Operation Department. As part of the wider Customer Service team at OVO Energy where our key focus is to place the customer at the heart of everything we do. You’ll be an integral part of delivering an awarding winning service we can be proud of. A service which, most recently, earned us the title uSwitch Supplier of the Year 2019! What will I be doing? As part of the EHU team, your role will involve investigating and responding to customer & Extra help Unit complaints by identifying root causes and managing the customer’s expectations through to resolution. You’ll be responsible for rebuilding a customer’s trust in OVO again. Key responsibilities include: Providing a bespoke service to each customer either over the phone, through email or via letter Case management of complaints received via the Extra Help Unit Ensuring that complaint cases follow OVO’s processes and procedures Working towards targets focussing on resolving customer complaints whilst protecting OVO’s brand Answering inbound calls from, customers and the Extra Help Unit Flagging any potential issues to management or departments inside OVO Managing and prioritising your own workload to ensure that excellent customer service is provided consistently Once you are more experienced, key responsibilities can include: Supporting Team Leaders with coaching other agents Training new complaint agent recruits Handling urgent and emergency complaints ensuring that the highest levels of customer service is delivered whilst protecting OVO’s reputation Resolving customer complaints that have been sent to OVO’s CEO, Members of Parliament or OVO’s media team Deputising for the Complaints Team Leader where required Is this the job for me? Our customers are at the heart of everything we do. We’re looking for people who are able to build a good rapport with customers and colleagues and are willing to go the extra mile to keep our customers happy. It’s essential that you have at least two years of complaints experience; you should also love working to targets and smashing them! Working within a complaints department can be quite challenging so you must be able to have a calm, balanced and solution focused approach to stressful situations. You’ll be able to understand both customer and business needs and utilise this knowledge to provide the best resolution to a customer’s complaint. It’s important that you have outstanding organisational skills and have the ability to manage and prioritise your own workload. Most importantly, you’ll share the qualities that have driven our success so far: firstly, you're a people person and a team player. You’ll be adaptable and a clear communicator, able to tailor your approach dependent on each individual customer. You show a passion for customer service and getting it right for our customers – be the good guy. Throw in lots of initiative, enthusiasm and a positive, solutions oriented approach and there’s a good chance you’ll thrive within the complaints department... Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Senior Procurement Manager- Zero Carbon Living /Direct Procurement

Full time role
Any of our offices
Sep 21, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Unfortunately due to the level and nature of the role, we're unable to offer sponsorship for this position. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? You will be working within OVOs Procurement Team which sits within the Finance area, reporting to the OVO Head of Procurement Buying goods or services is a crucial part of OVO’s business. It enables us to deliver a whole range of products to our customers - marketing campaigns, technology and everything in between. The Procurement Team’s objectives are: Driving value and innovation from our supplier ecosystem to support OVOs targets Working in a Business partnering capacity to align with business strategy Ensuring the Procurement Policy and process is followed, reducing risks and improving compliance whilst still allowing OVO to operate in an agile manner. Maintaining a knowledge of relevant supply markets, products, technologies and trends. Ensuring Sustainability is considered in all Procurement decisions Continuously improving Procurement process, data, systems, capability and culture as we strive to become a leading Procurement team What will I be doing? In th is role you will be responsible for: Building and owning procurement strategies to support OVOs growth in Zero Carbon living along with other Direct Procurement categories Business partnering with operational team members (i.e COO, Operations Director) with regular exposure to C Suite Playing a key role in developing OVOs supplier ecosystem to support strategic opportunities. Driving commercial benefits by open competition, but also by encouraging relationships and collaboration with suppliers Ensuring relevant budgets are in place and all OVO team members are aligned with the procurement policy and process Continuously striving for improvements in cost, value and innovation. Continuous improvement of Procurement tools (P2P, RFP, Contract database), whilst handling change with OVO stakeholders. Management and development of a small team of Procurement Managers Supporting OVOs Plan Zero objectives Is this the job for me? The ideal candidate should have a background which reflects the following elements: MCIPS qualified (or working towards this) with proven experience in a similar role Experience in a senior procurement role with line management responsibilities. A strong negotiator and business partner with previous exposure to C level stakeholders. Comprehensive experience across multiple (particularly Direct) procurement categories Experience of the Energy sector Comfortable working in a constantly evolving environment and proposing, rationalising, initiating and implementing change. Strong presentation, relationship building, negotiation, facilitation and conflict resolution skills Able to apply skills beyond the traditional functions of Procurement and to bring them to bear on a broad range of commercial issues. Knowledge of Procurement systems (i.e Source to Contract and P2P) You should also be a self starter. team-oriented and with a collaborative, pragmatic approach. Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Head of Supplier Management

Full time role
Any of our offices
Sep 21, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? This is an outstanding opportunity to define OVOs Supplier Management function, working within OVOs Procurement Team, reporting to the Director of Procurement and Supplier Management. Buying goods or services is a crucial part of OVO’s business. It enables us to deliver a whole range of products to our customers - marketing campaigns, technology and everything in between This role interacts directly with internal business leaders and Retail Leadership team as and when required. Excellent leadership and organisational change skills will be required to establish a new supplier management function agreeing clear ways of working with operational teams to drive value from OVOs strategic suppliers in a consistent and collaborative manner Credible and insightful development and management of this new team will be essential, along with mentoring a newly formed team, embedding best-practice supplier relationship, stakeholder management and risk mitigation skills This role and supporting team will be essential to develop enhanced levels of internal controls The Procurement and Supplier Management team’s objectives are: Driving value and innovation from our supplier ecosystem to support OVOs targets Working in a Business partnering capacity to align with business strategy Ensuring the Procurement Policy and process is followed, reducing risks and improving compliance whilst still allowing OVO to operate in an agile manner. Maintaining a knowledge of relevant supply markets, products, technologies and trends. Ensuring Sustainability is considered in all Procurement decisions Continuously improving Procurement process, data, systems, capability and culture as we strive to become a leading Procurement team What will I be doing? In th is role you will be responsible for: Setting and distilling OVOs Supplier Management strategy and vision into goals, critical metrics and objectives to build an environment which encourages high performance and continuous learning and development within the team Forecast and plan resource requirements for the Supplier Management team to deliver to priorities, defining roles and responsibilities and recruiting to support plans. Act as a mentor/role model within the OVO Procurement and Supplier Management  team. Assess development gaps for Supplier Management team and define a development programme that helps build a pipeline of talent for the future Implement clear segmentation of OVOs suppliers to provide insights to supplier risks against categories including EBITDA, Security, Data, Sustainability. Use insights and champions the use of data to produce a clear strategy ensuring suppliers are appropriately handled against spend and risk profiles. Ensures OVOs Plan Zero vision is shared with OVOs strategic suppliers at every opportunity and consensus is measured and improved during business reviews to support our sustainability strategy Responsible for a framework to drive performance from OVOs strategic suppliers, reporting against a framework of Key Performance Indicators and Service Level Agreements Supervise day to day contract performance from suppliers to ensure contractual protection from OVOs strategic suppliers to reduce value leakage and mitigate risks Capitalises and takes the lead on opportunities to improve Supplier Management governance, systems and data. Challenges the status quo with insights supporting the team with creative thinking. Supports and produces data for regular leadership briefings on risks of OVOs strategic suppliers, leading regular business reviews with accountable execs and strategic suppliers to review performance, drive value, encourage innovation and explore joint (I.e Go To Market) opportunities. Is this the job for me? The ideal candidate should have a background which reflects the following elements: Experience in a leadership role within Procurement or Supplier Management with significant line management experience. Ability to influence internally and externally with organisational change experience. A strong negotiator and business partner with previous exposure to C level stakeholders. Comprehensive experience across multiple spend categories Comfortable working in a constantly evolving environment and proposing, rationalising, initiating and implementing change. Strong presentation, relationship building, negotiation, facilitation and conflict resolution skills You should also be a self starter. team-oriented and with a collaborative, pragmatic approach. Experience of the Energy sector is desirable but not crucial MCIPS qualified (or working towards this) is desirable but not crucial Brilliant benefits Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Software Engineering Coach

Full time role
Bristol, United Kingdom
Sep 17, 2022
Location: Remote, but within reach of Bristol, London or Glasgow We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? You will be joining the Developer Experience area of our OVO Tech Engineering organisation, which includes considering how we best find, onboard, enable and develop software engineering skills,  and how we build progressive and inclusive culture and career paths at OVO Tech. This is an exciting new role with the potential to have huge, far-reaching and enduring impact. Infrastructure, Reliability and Developer Experience combines various enabling teams to focus on cross-cutting initiatives at OVO Tech that not only make engineering faster, but more joyful. Better software means less waste and ultimately that we can better support OVO and our members on the journey towards zero-carbon living. You’ll be initially reporting to our Tech Director across Developer Experience as we develop the org structure further. What will I be doing? You’ll be partnering closely with People Development, Talent Acquisition, Agile Coaching, the Engineering Leadership Team and others to lead initiatives that develop software engineering skills in OVO. You’ll be driving our apprenticeship programme ‘OVO Tech Academy’, ensuring it’s well-designed and supported so that it has and amazing impact on participants, and on OVO, as they start on real world projects. You’ll support the design and delivery of programmes that both guide and level-up our engineering competencies and ensure we’re empowering teams and engineering managers to own their development programmes and that they target career goals, along with well-understood skills gaps to achieve our technology strategy. Whilst you’re not expected to be hands-on with the code, you will have enough technical experience to be able to contribute to and guide technical discussions and coach/facilitate a group in seeing the wider context and/or proposing agile engineering practices as a route through challenges. You’ll be heavily involved in our recruitment processes, onboarding and our evolving career progression framework.  The design and implementation of these initiatives  should reflect OVO’s progressive stances and our approach to diversity and inclusion. We want to build the world’s leading engineering culture to solve the hardest problem facing humanity. You will be encouraged to always be looking at the continuous improvement of our products, tools and processes. Is this the job for me? We are looking for personable, proactive, high EQ leaders with excellent agile engineering experience. It would be excellent if: You’re passionate about nurturing engineering talent, encouraging their development, and cultivating a highly effective engineering culture at scale You are excited about maximising opportunities for tech talent, diversity of all kinds and promoting engineer career development You believe in the principles of open communication and modern development/agile practices You have experience with software engineering hands-on and willing to work with groups, particularly in areas of testing practices, quality and automation of these into CI and CD pipelines You appreciate the challenges of learning new technical concepts, especially with a lens of neurodiversity You believe in high performing teams come from a strong sense of autonomy in their technical decision making You use your influence and stakeholder management skills to have wide-reaching impact You’re ideally active in (and/or want to increase your profile in) Community and Development Engagement (FOSS and within teams) You seek learning opportunities to deepen your expertise or broaden your knowledge. Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Senior Manager, Owned Media

Full time role
Any of our offices
Sep 17, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? You will be working in the Growth Team, reporting into the Head of Performance Marketing. This is a commercial role, primarily passionate about achieving acquisition targets across a range of energy, home services and smart tech products. You are an expert digital marketing strategist, specialising in search engine optimisation and conversion rate optimisation. In this role you will be OVO’s strategic lead for SEO, CRO and Refer a Friend. You will work with cross-functional teams and specialist agencies to grow organic rankings, traffic and sales, improve landing page performance and grow advocacy and organic referrals. What will I be doing? Key responsibilities include: Search Engine Optimisation (SEO) Develop and implement an SEO strategy, growing the visibility of our brands in organic search and supporting wider Commercial and Brand goals Commission and handle agencies to support on technical SEO, content strategy, content production and outreach as required Act as an internal SEO expert and consultant, ensuring best practice is followed by Brand and Commercial teams throughout the business Work with Product and Tech teams to ensure that technical SEO is considered at all stages of website development and production Work with the creative studio and agencies to commission new content, ensure that SEO best practice is followed and supervise ongoing efficiency Work with colleagues across Growth, Brand and Comms and to ensure a coordinated approach to owned media, digital PR and outreach Build appropriate reporting to update the business on impact and efficiency and to inform prioritisation of future initiatives Conversion Rate Optimisation (CRO) Develop and implement a CRO strategy, testing and optimising to increase conversion rates across key commercial landing pages Collaborate with colleagues in Product and Tech to agree the tools, processes and frameworks that enable an agile approach to testing Work with colleagues in Performance Marketing to find opportunities for testing and optimisation and to agree on a prioritisation Build out reporting and insight capabilities to identify the biggest areas of opportunity across the purchase funnel Refer a Friend (RAF) Lead OVO’s Refer a Friend scheme, including day-to-day oversight of external partners and collaboration with internal stakeholders Review the scheme strategy and design to unlock new opportunities for growth through advocacy and dedication Is this the job for me? Ideally you will have: Strategic commercial experience, a track record of getting things done and delivering growth within a commercial environment An understanding of the latest SEO standard process and the ability to explain to a range of team members why it is important and what to do about it Proven experience in SEO, ideally across relevant or adjacent sectors, with a blend of technical, content and outreach skills Hands-on experience in CRO including developing strategy and processes, selecting tools and partners and crafting and implementing tests Experience of developing advocacy and referral as a channel and the ability to articulate the key levers of growth within the channel Experience of handling agencies, with a focus on building positive relationships, agreeing clear processes and delivering against targets Knowledge of marketing principles, with an ability to articulate how brand and performance marketing should work together over the long term Analytical problem solver, with a talent for interpreting data, discovering concrete insights using these to improve performance Excellent communicator, both written and verbal, with an ability to turn data and insights into engaging presentations Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Risk Manager (FTC till 31/05/2023)

Full time role
Bristol, United Kingdom
Sep 17, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? Reporting to the Senior Risk Manager, you will play an integral part in providing an effective Risk and Governance function. As Risk Manager, you would be working to ensure risk management is in place and embedded across OVO. OVO believes in fueling human progress with clean and abundant energy for all. We were set up to always find a better way and challenge the status quo. What will I be doing? You will be partnering with operational leaders to deliver risk management services across OVO Retail. Key responsibilities include: Working with team members across OVO to support and embed risk management; Facilitating the identification, analysis and evaluation of risk; Providing advice to Risk Owners on the suitability of controls, key risk indicators and key control indicators; Being responsible for ongoing monitoring of risks against the Risk Appetite set by the OVO  senior team; Assisting the periodic review of the Principal Risks and Risk Appetite for OVO. Producing value-adding reporting on risk to ensure stakeholders at all levels can make informed decisions; Supporting the development of a culture within OVO that understands risk and enables risk-based decision making. Is this the job for me? The ideal candidate will have a passion for risk management and a desire to ensure risk is understood and appropriately controlled. Driving your ability to work cooperatively within OVO to embed risk management into day-to-day decision making. You will have experience of delivering high value and quality outputs. We are looking for: Experience of risk management in a regulated sector – sound understanding of risk management principles and techniques; A recognised professional qualification in risk management and/or be either degree level educated; Strong communication skills, with the ability to engage and influence senior stakeholders; Resilient in character with strong ethical values and the determination to get it right. Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Brand Partnerships Manager

Full time role
Any of our offices
Sep 15, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? You’ll be working as part of OVO’s Partnerships team, which is a commercial function focussed on Business to Business partnerships and is OVO’s largest customer acquisition channel. We engage businesses to help us access potential new customers, and then engage those customers on a membership journey in OVO. We work with over 140 commercial partners - ranging from: housing associations, letting and estate agents, local authorities, EV companies, media companies, and data providers. You will work across OVO’s family of businesses, including Corgi and OVO’s home services arm. What will I be doing? As Brand Partnerships Manager, you will be instrumental in driving forward the channel plan for OVO within the brand partnership space. This is a key commercial role focussed on delivering win-win partnerships. You will be a tenacious self starter, confident in your ability to deliver versus a sales target that you will be directly responsible for. Commercial activity will range from engaging, securing and onboarding household brands with a multi million customer base. You will be instrumental in delivering deals from a strong pipeline of new business opportunities. This role will require a balance of business development (end-to-end onboarding) as well as strong account management to implement partnership plans and ensure maximum returns for the business. We are looking for a commercial sales professional, who is aligned with our core values, has demonstrated success in building successful commercial partnerships, and can get going quickly. Your main responsibilities will include: Own the overall Brand Partnership sales channel’s budgeting, forecasting and phasing process; Own the new business sales number for Brand Partnerships, and deliver it in conjunction with the wider team; Take ownership for all aspects of the sales process from planning sales and marketing campaigns, to cold calling, negotiation, and drawing up client contracts; Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets; Build and lead a sales pipeline for Brand Partnerships supporting OVO group businesses and +1 products.; Engage and influence senior external customers, often at C-Suite level, representing the OVO brand; Be the Brand partnerships champion and be an active member of not only the partnerships team, but within the wider Growth and Commercial Teams; Engage and influence colleagues across the organisation, including: finance, legal, product development/tech, marketing, customer care/services - and across OVO’s family of businesses. Grow commercial value - sales (customer base) & overall revenue from existing or new partnerships. Ideally you will have: Excellent sales skills and proven track record in delivering success; Tenacity and drive to seek new business and meet or exceed targets; Effective influencing, negotiating and deal-closing skills; Excellent interpersonal and communication skills for establishing relationships with partners and internal team members; Confidence in handling and communicatisophisticatedlex subject matter; Highly driven and confident working under own initiative to hit target Team-working skills and a collaborative approach to work; Strong decision-making skills; Project management and organisational skills; The ability to empower yourself as well as others; The ability to analyse sales figures and write reports; A flexible approach to work with the ability to adapt to a fast-paced environment; It would be advantageous if you had experience in the following: Brand partnerships Media, finance and consumer industries Retail energy or home services Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

Customer Care Advisor

Full time role
Glasgow, Scotland, United Kingdom
Sep 15, 2022
We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge ? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? We’re currently hiring Agents to join our Customer Service team; the team responsible for supporting customers with their boiler insurance policies and  giving peace of mind to customers about their home heating systems. As a Customer Care Advisor, you’ll be the first point of contact for our CORGI HomePlan customers, delivering a service we can be proud of. What will I be doing? Our Customers are the key to our success so you'll play a meaningful role in keeping them happy and driving OVO’s vision! You’ll be on the front line; the first person our customers talk to when they call to raise a claim on their policy, whether this be a heating, electrical, plumbing or drainage fault. It will be your responsibility to thoroughly investigate possible solutions to get our customers the help they need. Key responsibilities include: Answering and resolving customer enquiries over the phone Advising our customers about other products available to them with the aim of upselling to additional services Provide technical assistance to resolve faults over the telephone Adding / reviewing notes to ensure an efficient customer experience Logging any faults on the internal systems Collaborating closely with different departments including our field-based engineers Working towards targets and clear objectives set by the business which drive our Plan Zero vision Investigating sophisticated repairs and problem-solving tricky situations Assess customer claims fairly and consistently, in line with the policy terms and conditions and ensure we Treat Customers Fairly (TC) Optimally manage any issues raised and look to resolve where manageable or call out where appropriate Is this the job for me? It’s crucial that you’ve had experience within a customer service environment; even better if you already have an understanding of working towards targets and love smashing them. Our customers are at the heart of everything we do. We’re looking for people who are willing to go above and beyond to keep our customers happy. This is predominantly a phone based role so you’ll need to be comfortable speaking on the phone for most of the day. Most importantly, you’ll share the qualities that have driven our success so far, you’ll be: A people person and a phenomenal teammate, strong at building rapport with both customers and colleagues. Adaptable, a clear communicator and able to tailor your approach to each individual customer Passionate about customer service and getting it right for our customers Hardworking and positive with a solutions orientated approach A quick learner and able to retain a wealth of information - there's a lot to learn in the energy sector! Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

QA Automation Engineer (JavaScript)

Full time role
Any of our offices
Sep 14, 2022
Before applying, please ensure you have Right to Work in UK confirmed as we are unfortunately unable to provide sponsorship for this position. We’re making zero carbon happen We’re OVO Group , a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? The QA Engineer role is an integral part of our Technology strategy and you’ll be working in an Agile team alongside developers, B.As and other roles such as Scrum Masters, Delivery Managers, Service Managers and Change Managers.  QA Engineers report directly into a Delivery Manager and will also be part of the Test Tribe where the Test & Quality Lead will provide guidance on the QA Strategy. What will I be doing? The role will be about delivering quality, usability and business value thus ensuring systems that OVO and their customers use are simple to use but robust and most importantly allow OVO to serve our customers in both the quickest and efficient way. Key responsibilities include: Perform Enterprise level automated E2E tests on a new, bespoke payments & Direct Debit system Apply, design and develop automated testing strategies and build on our automated testing framework. To work as part of an Agile team on high profile projects and deliverables that are key to the success of the business. Be involved in product design to guarantee adherence of test coverage for meeting end user requirements. Estimate test activity accurately and coordinate with team members for work activities. Test all the new features against the supported platforms with a wide range of permutations. Assist the writing of user stories ensuring acceptance criteria cover all edge cases and Use Case Scenarios are defined. Work as part of an agile team on deliverables that are key to the success of the business. Drive the evolution of the Tech Team by enhancing our processes and how we report on them. Plan and coordinate end-to-end testing activities across projects and product teams within agile teams. Effectively build relationships and collaborate with the Engineering Team and Business Stakeholders. Liaise with key stakeholders in the business across multiple streams of work. The creation and timely delivery of testing deliverables including test reports and metrics on overall end-to-end quality of BAU sprint work and projects. Working closely with developers to report bugs and drive through to a resolution. Is this the job for me? Ideally you will have: Experience of creating Test Cases based on requirements and design documents. A strong understanding of Automation concepts. Experience of BDD and TDD within Automation frameworks. Experience in writing JavaScript/TypeScript. API testing experience. Git/Github, Jira, Confluence & Miro. Good planning and organisation skills. A motivated self-starter who enjoys solving problems. Strong oral and written communication skills – ability to communicate with technical and non-technical team members. Familiar with Agile principles. Preferable: Experience of Performance & Load Testing. Knowledge or experience with Docker, GCP, Postgres, Github Actions and implementing CI/CD Pipelines. ISTQB Qualification. Banking/Finance/Payments experience. Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply . We’d still love to hear from you!

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