Cowboy is a Brussels-based e-bike start-up that mixes design elegance, affordability, and technology to connect owners to their bikes through an app, featuring a secure key, live stats, and GPS tracking.

The company was founded in 2018 by Adrien Roose, Karim Slaoui, and Tanguy Goretti.

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Climate Solutions

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Elegant, tech-integrated e-bikes promoting sustainable urban mobility.

Who we areIn 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban environments that are more mindful of us and the way we want to move and more sustainable for all its inhabitants.We are a disrupter in the market with ambitious goals, winning Red-Dot awards in 2018, 2019, and 2021. We enhance the riding experience by unifying intelligent technology, delightful design, and meticulous customer service. Our mission is to become the most desirable micro-mobility company in Europe &amp; US by 2025.In May 2021, Cowboy launched its fourth model, introducing a new frame with a wireless phone charging feature. Our bikes, on-demand test rides, and repair services are available in more than 10 European countries and our bikes are available across the U.S.A. In January 2022, Cowboy raised $80 Million of funding from international investors led by HCVC and Siam Capital with continued support from previous investors Index and Tiger Global in the Series C round.A Cowboy is someone with the courage, despite their fears, to follow their own intuition and to move their own way. Courage is the human emotion shared among our riders and with us as a brand.About the role Cowboy is about ‘customer obsession’, creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care.The customer success team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top-notch support and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate Customer Success expert to make the difference between great and excellent. What you'll be doing<ul> <li> Collaborating closely with several internal departments, with a significant focus on hardware, software, and quality</li> <li> Addressing complex issues and conducting in-depth diagnostics</li> <li> Managing escalated tickets to ensure customer issues are resolved efficiently</li> <li> Providing valuable feedback to internal departments with the aim to enhance existing operational workflows</li> <li> Serving as the customer’s champion through excellent follow-up and gaining a deep understanding of the product's technical aspects</li> </ul>RequirementsWe are looking for an entrepreneurial person who:<ul> <li>Is fluent in English &amp; is a native-level French and Dutch speaker</li> <li>Holds a Bachelor degree, ideally in Business &amp; Economics or Engineering</li> <li>Has 0-3 years experience in a customer facing position</li> <li>Is able to work and thrive in a fast-paced environment</li> <li>Has excellent communication skills (both written and verbal)</li> <li>Is comfortable speaking to a wide range of people covering a wide range of situations</li> <li>Is able to make a customer smile, even from behind a phone or computer</li> <li>Combines strong empathy with a solution-minded, goal-oriented mindset and approach</li> <li>Is a true team player. Taking ownership and taking care of your peers</li> </ul>BenefitsWhat we offer you<ul> <li>A competitive salary package</li> <li>Become one of the key employees of a fast-growing startup with open, respectful and fun company culture.</li> <li>Have a real impact on the company’s growth and evolution</li> <li>Work with people who love what they do every day</li> </ul>Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.

Customer Success Expert - French & Dutch-speaker - (6 months contract)

Who we are In 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban environments that are more mindful of us and the way we want to move and more sustainable for all its inhabitants. We are a disrupter in the market with ambitious goals, winning Red-Dot awards in 2018, 2019, and 2021. We enhance the riding experience by unifying intelligent technology, delightful design, and meticulous customer service. Our mission is to become the most desirable micro-mobility company in Europe &amp; US by 2025.In May 2021, Cowboy launched its fourth model, introducing a new frame with a wireless phone charging feature. Our bikes, on-demand test rides, and repair services are available in more than 10 European countries and our bikes are available across the U.S.A. In January 2022, Cowboy raised $80 Million of funding from international investors led by HCVC and Siam Capital with continued support from previous investors Index and Tiger Global in the Series C round. A Cowboy is someone with the courage, despite their fears, to follow their own intuition and to move their own way. Courage is the human emotion shared among our riders and with us as a brand. About the role Cowboy is about ‘customer obsession’, creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care.The customer success team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top-notch support and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate Customer Success expert to make the difference between great and excellent. What you'll be doing<ul> <li> Collaborating closely with several internal departments, with a significant focus on hardware, software, and quality</li> <li> Addressing complex issues and conducting in-depth diagnostics</li> <li> Managing escalated tickets to ensure customer issues are resolved efficiently</li> <li> Providing valuable feedback to internal departments with the aim to enhance existing operational workflows</li> <li> Serving as the customer’s champion through excellent follow-up and gaining a deep understanding of the product's technical aspects</li> </ul>RequirementsWe are looking for a entrepreneurial person who:<ul> <li>Is native German speaker and is fluent in English </li> <li>Holds at least a Bachelor degree, ideally in Business &amp; Economics or Engineering</li> <li>Is able to work and thrive in a fast-paced environment</li> <li>Has excellent communication skills (both written and verbal)</li> <li>Is comfortable speaking to a wide range of people covering a wide range of situations</li> <li>Is able to make a customer smile, even from behind a phone or computer</li> <li>Combines strong empathy with a solution-minded, goal-oriented mindset and approach</li> <li>Is a true team player. Taking ownership and taking care of your peers</li> <li>Is comfortable working flexible hours: this role requires mandatory shift and weekend work. If you are unable to commit to this requirement, please do not apply.</li> </ul>Benefits<ul> <li>Competitive package with a clear and open salary structure</li> <li>30 days annual leave/ vacation days (exclusive of local bank holidays)</li> <li>Your own Cowboy bike for the duration of your contract (and a nice discount for your family)</li> <li>Opportunity to become one of the key employees of a fast-growing startup with open, respectful and fun company culture</li> <li>Daily meal allowance</li> <li>Having a real impact on the company’s growth and evolution</li> <li>Working with people who love what they do every day</li> </ul>Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.

Customer Success Expert - German-speaker - 6 months contract

Who we areIn 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban environments that are more mindful of us and the way we want to move and more sustainable for all its inhabitants.We are a disrupter in the market with ambitious goals, winning Red-Dot awards in 2018, 2019, and 2021. We enhance the riding experience by unifying intelligent technology, delightful design, and meticulous customer service. Our mission is to become the most desirable micro-mobility company in Europe &amp; US by 2025.In May 2021, Cowboy launched its fourth model, introducing a new frame with a wireless phone charging feature. Our bikes, on-demand test rides, and repair services are available in more than 10 European countries and our bikes are available across the U.S.A. In January 2022, Cowboy raised $80 Million of funding from international investors led by HCVC and Siam Capital with continued support from previous investors Index and Tiger Global in the Series C round.A Cowboy is someone with the courage, despite their fears, to follow their own intuition and to move their own way. Courage is the human emotion shared among our riders and with us as a brand.The RoleWe’re looking for an Account Manager to join Cowboy’s newly created Sales Team. Our successful candidate will work closely with, and support our Sales Director to execute our wholesale and retail sales strategy. In this role, you will be building relationships with independent bike retailers with the aim to stock our beautifully designed bikes with them.What you’ll be doing <ul> <li>Build and maintain a list of prospective independent bike retail partners for Cowboy in the Netherlands.</li> <li>Prospect independent bike retailers to stock Cowboy bikes using cold calling, email prospecting, social outreach and physical store visits. Qualify and close sales opportunities.</li> <li>Build and maintain strong relationships with key decision makers at our prospective partners. Overcome objections and confidently face challenges and requests from our prospective partners.</li> <li>Meet and exceed weekly and monthly targets.</li> <li>Manage key accounts and partners in the Netherlands.</li> </ul>RequirementsWe are looking for someone who:<ul> <li>Has a proven track record of outstanding sales performance in a field sales role with 3-5 years of experience.</li> <li>Has professional working proficiency in English and Dutch.</li> <li>Has a can-do and a will-do attitude.</li> <li>Is driven, a great communicator and is a gifted relationship-builder. You can build rapport easily over the phone.</li> <li>Is a real people-person.</li> <li>Have a strong interest and enthusiasm for cycling and e-mobility. Have a great understanding of our product, USP, services, core market, dynamics and customer preferences.</li> <li>Is dynamic, driven and a hands-on account manager.</li> </ul>BenefitsWhat we offer you<ul> <li>Highly competitive package with a clear and open salary structure and sales commission</li> <li>30 days annual leave/ vacation days (exclusive of local bank holidays)</li> <li>Your own Cowboy bike whilst you’re with Cowboy (and a nice discount for your family)</li> <li>Daily meal allowance</li> <li>Opportunity to become one of the key employees of a fast-growing startup with open, respectful and fun company culture</li> <li>Having a real impact on the company’s growth and evolution</li> <li>Working with people who love what they do every day</li> </ul>Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.

Business Developer & Account Manager, Netherlands

Who we areIn 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban environments that are more mindful of us and the way we want to move and more sustainable for all its inhabitants.We are a disrupter in the market with ambitious goals, winning Red-Dot awards in 2018, 2019, and 2021. We enhance the riding experience by unifying intelligent technology, delightful design, and meticulous customer service. Our mission is to become the most desirable micro-mobility company in Europe &amp; US by 2025.In May 2021, Cowboy launched its fourth model, introducing a new frame with a wireless phone charging feature. Our bikes, on-demand test rides, and repair services are available in more than 10 European countries and our bikes are available across the U.S.A. In January 2022, Cowboy raised $80 Million of funding from international investors led by HCVC and Siam Capital with continued support from previous investors Index and Tiger Global in the Series C round.A Cowboy is someone with the courage, despite their fears, to follow their own intuition and to move their own way. Courage is the human emotion shared among our riders and with us as a brand.The RoleWe’re looking for an Account Manager to join Cowboy’s newly created Sales Team. Our successful candidate will work closely with, and support our Sales Director to execute our wholesale and retail sales strategy. In this role, you will be building relationships with independent bike retailers with the aim to stock our beautifully designed bikes with them.What you’ll be doing <ul> <li>Build and maintain a list of prospective independent bike retail partners for Cowboy in Belgium, in the Flanders area.</li> <li>Prospect independent bike retailers to stock Cowboy bikes using cold calling, email prospecting, social outreach and physical store visits. Qualify and close sales opportunities.</li> <li>Build and maintain strong relationships with key decision makers at our prospective partners. Overcome objections and confidently face challenges and requests from our prospective partners.</li> <li>Meet and exceed weekly and monthly targets.</li> </ul>RequirementsWe are looking for someone who:<ul> <li>Has a proven track record of outstanding sales performance in a field sales role with 3-5 years of experience.</li> <li>Has professional working proficiency in English and Dutch.</li> <li>Has a can-do and a will-do attitude.</li> <li>Is driven, a great communicator and is a gifted relationship-builder. You can build rapport easily over the phone.</li> <li>Is a real people-person.</li> <li>Have a strong interest and enthusiasm for cycling and e-mobility. Have a great understanding of our product, USP, services, core market, dynamics and customer preferences.</li> <li>Is dynamic, driven and a hands-on sales associate.</li> </ul>BenefitsWhat we offer you<ul> <li>Highly competitive package with a clear and open salary structure and sales commission</li> <li>30 days annual leave/ vacation days (exclusive of local bank holidays)</li> <li>Your own Cowboy bike whilst you’re with Cowboy (and a nice discount for your family)</li> <li>Daily meal allowance</li> <li>Opportunity to become one of the key employees of a fast-growing startup with open, respectful and fun company culture</li> <li>Having a real impact on the company’s growth and evolution</li> <li>Working with people who love what they do every day</li> </ul>Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.

Business Developer & Account Manager, Flanders, Belgium

We are looking for a highly analytical and proactive FP&amp;A Manager to join our team. In this role, you will be responsible for delivering real-time business performance insights, developing financial models, and supporting strategic decision-making. You will collaborate closely with business leaders to drive financial planning, budgeting, and scenario analysis while contributing to the continuous improvement of our finance function.Requirements<ul> <li>Key Responsibilities:</li> <ul> <li>Deliver reliable self-service, real-time business performance analytics.</li> <li>Develop and embed a robust and value-adding business planning culture and process.</li> <li>Design and implement agile scenario planning capabilities to assess internal and external financial impacts.</li> <li>Develop and produce financial performance management information using golden source data.</li> <li>Build and test financial models for forecasting and scenario analysis.</li> <li>Drive key elements of the company’s budgeting and long-term (5-year) financial planning process.</li> <li>Provide financial analysis and insights to support business decision-making.</li> <li>Work closely with budget owners to track, analyse, and optimize costs.</li> <li>Contribute to projects aimed at enhancing the finance function.</li> <li>Take ownership of personal growth, developing new skills and responsibilities over time.</li> </ul> <li>Key Skills &amp; Competencies:</li> <ul> <li>Accountability: Takes ownership of decisions and resource management, delivering on commitments.</li> <li>Ambition: Sets high personal goals, demonstrates initiative, and is committed to continuous development.</li> <li>Strategic Thinking: Future-oriented with a strong ability to think strategically and plan ahead.</li> <li>Collaboration: Builds strong relationships across teams, working effectively with colleagues and leadership.</li> <li>Creativity &amp; Innovation: Encourages new ideas and solutions to enhance financial planning and decision-making.</li> <li>Integrity: Upholds the highest ethical standards, promoting transparency and openness.</li> </ul> <li>Qualifications &amp; Experience:</li> <ul> <li>Bachelor's degree in Finance, Accounting, Economics, or a related field; MBA or CIMA preferred.</li> <li>5+ years of experience in financial planning and analysis</li> <li>Strong proficiency in financial modelling, Excel, Google Sheets, and financial reporting tools (e.g., Power BI, Tableau, SAP, Hyperion, Pigment).</li> <li>Excellent analytical, problem-solving, and strategic thinking skills.</li> <li>Strong communication and presentation skills with the ability to convey complex financial information to non-financial stakeholders.</li> <li>Experience working in a fast-paced, dynamic environment with competing priorities.</li> </ul> </ul>Benefits<ul> <li>A competitive salary package.</li> <li>The opportunity to become one of the key employees of a startup transitioning to scale-up with open, respectful and fun company culture.</li> <li>Have a real impact on the company’s growth and evolution.</li> <li>Work with people who love what they do every day.</li> </ul>

Financial Planning & Analysis (FP&A) Manager

The RoleWe’re looking for a Ruby on Rails developer to work on an architecture where the backoffice interacts with our mobile application and our fully connected bike. The role will be working in a team of web engineers, along-side our mobile developers and other relevant functions such as hardware and firmware, and reporting into our Architect Lead. For this role we would like someone with solid Ruby on Rails development although would be willing to consider someone with exceptional experience building microservices, or with python, or node.js. You'll need to integrate SIM Card management, end-of-line testing from our factory, remote bike diagnostic (like Tesla) and proactive failure management (detecting potential battery failure for instance) to provide world class customer support to our riders. A good chunk of the work will be supporting our internal tools but you will also be facing many complex challenges within logistics, remote repairs, distribution (test rides available in 60+ cities), manufacturing, data warehousing, etc. What you’ll be doing<ul> <li>Work independently or with other engineers to develop user-experience focused web applications, or provide support for existing systems.</li> <li>Collaborate with designers, frontend developers, firmware engineer, hardware engineer to understand business goals, analyse requirements, formulate solutions, and ensure the successful execution and delivery of the end product.</li> <li>Assist in scoping, estimating, and planning of projects.</li> <li>Participate in code review, pairing, and other forms of knowledge sharing.</li> </ul>RequirementsWho we are looking for<ul> <li>5+ years of experience in Ruby on Rails development or we would be open to consider someone with exceptional experience building microservices, or with python, or node.js.</li> <li>Proficient AWS experience: S3 , RDS, or event driven architectures </li> <li>Excellent communication and collaboration skills</li> <li>Understand and exercise best practices for web development and software design</li> </ul> Who we are In 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban environments that are more mindful of us and the way we want to move and more sustainable for all its inhabitants. We are a disrupter in the market with ambitious goals, winning Red-Dot awards in 2018, 2019, and 2021. We enhance the riding experience by unifying intelligent technology, delightful design, and meticulous customer service.A Cowboy is someone with the courage, despite their fears, to follow their own intuition and to move their own way. Courage is the human emotion shared among our riders and with us as a brand.BenefitsWhat we offer you<ul> <li>Highly competitive package with a clear and open salary structure</li> <li>Equity</li> <li>30 days annual leave/ vacation days (exclusive of local bank holidays)</li> <li>Your own Cowboy bike for the duration of your contract and a nice discount for your family</li> <li>Opportunity to become one of the key employees of a fast-growing startup with open, respectful and fun company culture</li> <li>Daily meal allowance</li> <li>Having a real impact on the company’s growth and evolution</li> <li>Working with people who love what they do every day</li> </ul>Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.

Backend Developer

The role We’re looking for a Project Manager to join us here at Cowboy to help us achieve our ambitious vision; to change urban mobility through mass production of high-tech yet affordable electric bicycles.In this role, you have the opportunity to lead end-to-end product development projects in Cowboy from the Idea phase to Product launch, as well as deploy design improvements for our current portfolio.What you'll be doing Leading all Hardware department projects, coordinating 15-20 stakeholders across the Cowboy organisation.Your tasks will include:<ul> <li>Establishing the project master schedule, and rigorously maintaining the adherence to this schedule.</li> <li>Execute the product development phase together with internal function developers, industrial designers, mechanical and electronic product developers, quality and industrialisation engineers, marketing and procurement.</li> <li>After finalising the product development phase, you are responsible for developing and releasing the production processes and equipment in the Supply Chain or at key suppliers abroad.</li> <li>Together with the team, you will set up a review structure that provides optimal insight into the current status of the project and you initiate corrective actions if required.</li> <li>You will communicate project status, results, and activities with team members and internal and external stakeholders, always ensuring alignment of expectations.</li> <li>You will take the lead in setting up and managing the project budget, as well as overseeing and managing the cost targets.</li> <li>You have an international scope, so some travelling is part of this job.</li> </ul>Requirements<ul> <li>Master’s degree in a technical subject, preferably mechanical engineering. PMP/Prince2 Certification is a plus.</li> <li>+6 years demonstrated ability in handling international multidisciplinary projects.</li> <li>You should have lead from start to finish at least one project as a project lead, where the project delivered a proposition which included industrial design, mechanical and electronics aspects.</li> <li>Engineering experience in product development is required, whereas experience in production is an advantage.</li> <li>Next to your technical background you can look from a business perspective. You have a basic understanding of other disciplines, e.g. marketing, purchasing, design.</li> <li>You are eager to learn and have an entrepreneurial mindset / can-do attitude.</li> <li>You like challenges and get energy from taking away roadblock. The impossible task is what gets you through the day.</li> <li>Organizational sensitivity and ability to communicate on all levels within the organization.</li> <li>An independent, mature, and positive attitude, not willing to give up in case of resistance.</li> <li>A combination of an analytical and a pragmatic approach: you make it happen.</li> <li>Excellent written and verbal communicator, proven track record of working in a dynamic cross functional team.</li> <li>Well organised and have the ability to be flexible in a changing work environment.</li> <li>Willingness to travel in Europe and Asia when teaming up with our external suppliers.</li> <li>Bike design experience is a plus.</li> <li>This position requires to be based in Belgium.</li> </ul>Benefits<ul> <li>A competitive salary package.</li> <li>The opportunity to become one of the key employees of a startup transitioning to scale-up with open, respectful and fun company culture.</li> <li>Have a real impact on the company’s growth and evolution.</li> <li>Work with people who love what they do every day.</li> </ul>

Hardware Project Manager

Who we areCowboy is a Belgian startup that is developing innovative electric bikes for urban riders. Cowboy’s main goal is to improve urban mobility and take commuters to their destination in a more enjoyable, sustainable and efficient manner.Founded in 2017 by entrepreneurs Adrien Roose, Karim Slaoui and Tanguy Goretti, Cowboy is headquartered in Brussels, Belgium. Cowboy is the winner of the Eurobike 2017, the Red-Dot bicycle design award 2018 and the Red-Dot “Best of the Best” award for the Cowboy 2.With traffic congestion plaguing metropolitan areas, electric bikes are proving to be the fastest means of transportation, beating cars and ground public transport. Cowboy’s vision is to elevate the daily commute to the next level in terms of speed, comfort and freedom of movement around the city. Cowboy enhances the riding experience by unifying intelligent technology, delightful design and meticulous customer service.In April 2019, Cowboy launched its third model, the Cowboy 3, where it is sold in 8 countries (Germany, France, the Netherlands, Luxembourg, Austria, Italy, Spain and the United Kingdom). In May 2021, Cowboy unveiled its fourth generation electric bike, the Cowboy 4.In July 2020, Cowboy raised €23 Million from international investors (including Exor Seeds, the early stage investment arm of Exor, Isomer Capital, Future Positive Capital and Index Ventures) in the Series B round. Cowboy plans to recruit 30+ new talent in the next six months, scale operations, and expand its footprint across Europe through its Test Ride and Mobile Service networks.The RoleWe are looking for a dynamic and experienced Operations Director to lead and grow our after-sales service network at Cowboy. The role involves managing a team responsible for overseeing two types of after-sales partners: 200 bike shops (IBD) across multiple European countries and freelance repair technicians (CMS) who offer home maintenance and repair services to our premium subscribers, as well as our in-house customer service team.What you’ll be doing:<ul> <li>Partner Supply Management: Ensure a high level of service availability in 12 Tier 1 cities in Europe by maintaining an adequate number of both bike shop partners and freelance repair technicians. Guarantee at least four appointment slots within the next ten days in each Tier 1 city.</li> <li>Repair Request Management: Aim to close repair requests within 20 days of customer contact, overseeing the entire lifecycle of partner engagement, from activation and training to continuous support and performance improvement.</li> <li>Customer Service Management: Lead and manage our in-house customer service team, to offer world-class service to our riders.</li> <li>Team Leadership: Lead and manage a team of three members responsible for key account management for bike shops, as well as activation, training, and daily support of partners.</li> <li>Performance and Cost Management: Monitor and enhance geographic service levels and technician satisfaction. Manage the department’s P&amp;L to propose cost-saving solutions, reduce repair costs, and lower the percentage of unsuccessful first-time repairs from 10% to 5%.</li> <li>Technical and Feedback Support: Provide technical support, ensure accurate repairs, and collect feedback from partners to enhance their satisfaction and engagement with Cowboy.</li> </ul>RequirementsWho we are looking for:<ul> <li>Minimum of five years of experience in a similar role, with strong technical expertise in bike repairs and managing service networks.</li> <li>Proven ability to lead a team effectively and engage with both bike shop managers and freelance repair technicians.</li> <li>Excellent communication and organizational skills.</li> <li>Proficiency in cost management with the ability to propose and implement cost-saving measures.</li> <li>Commitment to providing exceptional customer service and improving partner satisfaction.</li> <li>Experience in developing and implementing training programs for partners.</li> <li>Good understanding of Dutch + French - German is a plus </li> </ul>BenefitsWhat we offer you<ul> <li>Highly competitive package</li> <li>Opportunity to become one of the key employees of a fast-growing startup with open, respectful and fun company culture</li> <li>Having a real impact on the company’s growth and evolution</li> <li>Working with people who love what they do every day</li> <li>A daily meal allowance of €10</li> <li>A monthly flat rate reimbursement of €200</li> <li>Extended maternity and paternity leave</li> <li>Share warrant plan</li> </ul>Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.

Operations Director

Cowboy is a Belgian startup that is developing innovative electric bikes for urban riders. Cowboy’s main goal is to improve urban mobility and take commuters to their destination in a more enjoyable, sustainable, and efficient manner.Founded in 2017 by entrepreneurs Adrien Roose, Karim Slaoui, and Tanguy Goretti, Cowboy is headquartered in Brussels, Belgium. Cowboy is the winner of the Eurobike 2017, the Red-Dot bicycle design award 2018, and the Red-Dot “Best of the Best” award for the Cowboy 2.With traffic congestion plaguing metropolitan areas, electric bikes are proving to be the fastest means of transportation, beating cars and ground public transport. Cowboy’s vision is to elevate the daily commute to the next level in terms of speed, comfort, and freedom of movement around the city. Cowboy enhances the riding experience by unifying intelligent technology, delightful design, and meticulous customer service.In April 2019, Cowboy launched its third model, the Cowboy 3, and it is sold across Europe. In May 2021, Cowboy unveiled its fourth-generation electric bike, the Cowboy 4.Cowboy Mobile Service Mission:When Cowboy customers run into a problem, they have the possibility to book an appointment at their door. You’ll ride across the city from one appointment to the other to meet customers. You’ll repair their bike, aiming at getting them back on the road in no time, providing a world-class repair experience.We’ve got your back: thanks to our remote diagnostics, you’ll know the issue and the fix beforehand, and our online training will provide you with everything you need to perform fast and seamless repairs. Our specialized Repair team will be at phone’s reach should you run into unexpected problems. At the moment, we are actively looking for candidates for the following cities:Belgium <img src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-large/1f1e7-1f1ea@2x.png" style="width:32px;height:32px;">: Brussels, Bruges, Antwerp, Hasselt, Aalst, Namur, LeuvenThe Netherlands <img src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-large/1f1f3-1f1f1@2x.png" style="width:32px;height:32px;">: Eindhoven, Utrecht, Arnhem, Groningen, Germany <img src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-large/1f1e9-1f1ea@2x.png" style="width:32px;height:32px;">: Hamburg, Munich, Berlin, Cologne, Dresden, Karlsruhe, Stuttgart, Mannheim, Münster, Hannover, BielefeldUnited Kingdom <img src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-large/1f1ec-1f1e7@2x.png" style="width:32px;height:32px;">: LondonOthers: Copenhagen<h3>Your profile</h3><ul> <li>No previous experience required, although bike passion and knowledge are a big plus</li> <li>Be empathic, customer oriented and handy</li> <li>Dynamic, Energetic, Enthusiastic</li> <li>Likes biking and urban mobility</li> </ul>Requirements<ul> <li>Self-employed / freelance status</li> <li>Fluency in the local language and English</li> </ul>Benefits<ul> <li>Enjoy a totally flexible schedule</li> <li>Get paid for every repair</li> <li>Competitive renumeration: min. €40,00 per repair</li> <li>Part-time</li> <li>Expected hours: 10-15 per week</li> <li>Work Location: On the road</li> </ul>Are you interested in this job, or would you like to refer someone else? <h3></h3>

Bike passionate: Mobile service representative anywhere in Europe

Cowboy is looking for enthusiastic ambassadors in all major European cities to allow people in the area to try out the bike. At the moment, we are actively looking for candidates in the following cities:<ul> <li> Belgium 🇧🇪 : Bruges, Antwerp</li> <li> Germany 🇩🇪 : Dresden, Hamburg, Mannheim</li> <li> The Netherlands 🇳🇱 : Haarlem, Almere, Zaandam</li> <li> United Kingdom 🇬🇧 : London North-East</li> <li> Others: Copenhagen</li> </ul>And here are the list of the countries where we offer test rides: Germany 🇩🇪, France 🇫🇷, Belgium 🇧🇪, United Kingdom 🇬🇧, Luxembourg 🇱🇺, Italy 🇮🇹, Austria 🇦🇹, The Netherlands 🇳🇱Go to the <a href="https://cowboy.com/pages/test-ride">book a test ride</a> page to see more details on where we are already active. Cowboy (<a>www.cowboy.com</a>) sells the first innovative electric bike to target a younger and active audience attracted by design, speed, efficiency. <a href="https://vimeo.com/378250537">Find out more by watching this video.</a>Electric bikes were formerly targeted at the older generation. Cowboy is designed for urban commuters of any age.For urban commuters, Cowboy is a beautifully designed, high-performance, connected, electric bike, priced incomparably.Cowboy’s main goal is to improve urban mobility and take commuters to their destination in a more enjoyable, sustainable and efficient manner. Test Rider Mission:Visitors to the Cowboy website can book a free Test Ride at the location of their choice. You'll do these appointments.You'll ride across the city on your Cowboy bike from one meeting point to another to meet potential buyers. You'll introduce the bike and allow the customer to try it, aiming at triggering a sale.The Test Ride is our only physical encounter with a customer. This time is crucial. It's the opportunity to inspire and create a magical experience for anyone who is interested in the product. You are the one who will generate most of our sales in your city.<a href="https://docs.google.com/presentation/d/1goJ7UDbTc-_yOKtWyW7qWdBYWL96MeTqZOpV9w9JzFY/edit?usp=sharing">Learn more about the Test Ride Process by reading this presentation.</a><h3></h3><h3>Your profile</h3><ul> <li>Inspire trust - by having in-depth expertise about the bike, the electric bike market, and urban environment</li> <li>Radiate passion - by having a strong connection to the bike, cycling, and urban mobility in general</li> </ul><ul><li>Sales experience and/or existing partnerships </li></ul>As our ambassador, you will:<ul> <li>Develop business for Cowboy by being an expert and being able to radiate passion to potential customers</li> <li>Become an expert on the bike, knowing all its ins and outs</li> <li>Communicate this expertise on a frequent basis via call, face-to-face, or email communication</li> <li>Plan Test Rides and/or meetings with potential customers and/or group of customers</li> <li>Do the Test Ride and meet all kinds of people with all kinds of questions</li> <li>Follow up with the customer after the Test Ride</li> </ul>Requirements<ul> <li>Passion for bikes and biking</li> <li>Sales skills</li> <li>Fluency in the local language and English</li> <li>Dynamic, Energetic, Enthusiastic</li> <li>Self-employed / freelance status</li> </ul>Benefits<ul> <li>Develop business for an attractive product changing urban mobility</li> <li>Get paid for every test ride + a commission per sale</li> <ul><li>EUR 24 / GBP 22 per Test Ride (VAT excl.) + 4% of price sold (VAT excl.)</li></ul> <li>Enjoy a totally flexible schedule</li> </ul>Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.Are you interested in this job, or would you like to refer someone else? Apply now!

Cowboy

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Customer Success Expert - French & Dutch-speaker - (6 months contract)

Customer Success Expert - French & Dutch-speaker - (6 months contract)

Customer Success Expert - German-speaker - 6 months contract

Customer Success Expert - German-speaker - 6 months contract

Business Developer & Account Manager, Netherlands

Business Developer & Account Manager, Netherlands

Business Developer & Account Manager, Flanders, Belgium

Business Developer & Account Manager, Flanders, Belgium

Financial Planning & Analysis (FP&A) Manager

Financial Planning & Analysis (FP&A) Manager

Backend Developer

Backend Developer

Hardware Project Manager

Hardware Project Manager

Operations Director

Operations Director

Bike passionate: Mobile service representative anywhere in Europe

Bike passionate: Mobile service representative anywhere in Europe

Bike passionate: Mobile sales representative anywhere in Europe

Bike passionate: Mobile sales representative anywhere in Europe

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