VanMoof is a fully integrated end-to-end company, VanMoof takes complete ownership of everything from design to production, from sales to after-service – all geared to get the next billion on bikes worldwide. The company sells electric bikes through its own online store and in its own branded brick-and-mortar outlets in New York, Seattle, San Francisco, London, Amsterdam, Tokyo, Paris, and elsewhere.

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Climate Solutions

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Empowering global green commuting by putting a billion people on electric bikes.

<div><div>Want to be an integral part of VanMoof’s exciting new chapter? We re-engineered how we ride, and as our new Operational Support Specialist, you’ll play a big role in helping define our future and experience for our riders &amp; partners. You’ll join our Service Operations Team to help us deliver the very best products and rider experiences in the industry. As our Operational Support Specialist, you'll be the vital link connecting our retail &amp; service partners and our riders.  We are looking for an individual with fluency in either Dutch, German, or French to join our internal support team. In this role, you will provide assistance to our Retail and Service partners to resolve operational questions and ensure customer satisfaction. If you possess strong verbal and problem solving skills and are interested in learning more about VanMoof and our innovative e-bike technology, we encourage you to apply today! What you’ll do <ul><li>Support calls, chat, email, and/or other communication from workshops and customers with inquiries regarding orders, returns, invoices and other non technical related questions</li><li>Assist with day to day operations</li><li>Understanding and gaining knowledge on all our processes, procedures and tools</li><li>Confirming, checking and approving business identification</li><li>Checking, reviewing and processing invoices and refunds</li><li>Liaising with our warehouse and shipping companies when required</li><li>Support workshops in understanding any warranty related issues</li><li>Supporting our outsourcing partners with escalated cases</li><li>Collaborates with other staff to research and resolve problems.</li><li>Collaborates with stakeholders to explain errors and/or recommend solutions</li></ul> What you’ll need <ul><li>1-2 years of relevant work experience.</li><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal and B2B service skills.</li><li>Professional and pleasant phone ethics with a high level of empathy</li><li>Ability to explain operational issues to partners (workshop &amp; retails) and colleagues/stakeholders</li><li>Strong analytical and problem-solving skills.</li><li>Fluency in English and Dutch!</li></ul> What you'll get <ul><li>26 paid holidays for you to unwind.</li><li>Your birthday off!</li><li>Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.</li><li>All the tools/equipment you'll need to do the best job possible.</li><li>Working from home allowance of €2,40/day (maximum five days per week).</li><li>Commuting reimbursement is applicable if the distance (&gt;10 km) is too far to bike.</li><li>Bi-weekly catered lunch twice a month at the office.</li><li>10% discount on additional insurance and dental insurance at Zilveren Kruis.</li><li>Pension plan.</li><li>Unlimited free consultations for mental well-being with Open Up.</li><li>All the snacks, coffee/tea you can handle and monthly team events.</li><li>Hybrid working environment.</li></ul> About usWe’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power while making city journeys a pleasure.  We became the definitive city e-bike and, although we went through some issues in 2023, we’ve got new owners and a renewed focus. We’re re-engineering how we ride and we’re excited about the future. Join us and be part of our next chapter. Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you feel excitement about our upcoming challenges, we encourage you to apply now!</div></div>

Operational Support Specialist (Dutch)

<div><div>Want to be an integral part of VanMoof’s exciting new chapter? Currently we’re re-engineering how we ride and changing how we perceive urban mobility. We are a growing team of engineers and designers in Amsterdam and Taipei. As an Embedded Software Engineer Intern, you'll be at the core of the creation of next generation connected e-bikes, designing game-changing products that revolutionize city mobility. You'll be reporting to the Head of R&amp;D - Hardware and Embedded Software, and working with the whole of the R&amp;D organization in Amsterdam and Taipei. What you’ll do<ul><li>Work with the design and electrical engineering team to define an optimized, high-performance, and cost-effective design.</li><li>Work with the embedded software team and other internal teams to define and implement all the subsystems that are required in a connected e-bike.</li><li>Drive the system design and implementation development, bring-up, integration, continuous maintenance, improvements, and releases.</li><li>Participate actively in design and code reviews.</li><li>Ensure proper testing, validation, and certification of the overall system.</li></ul>What you'll bring<ul><li>Knowledge of most technologies used in modern consumer electronic products (e.g. embedded OS, RTOS, complex SOCs, middleware and frameworks, sensors, wireless interfaces, and UI).</li><li>Excellent knowledge of agile software development processes, DevOps, and tools (e.g. Jira, Git, Github).</li><li>Good understanding of modern embedded operating systems, ARM system architecture.</li><li>Outstanding communication and interpersonal skills.</li><li>You have to be enrolled in an university in the Netherlands.</li></ul>What you'll get<ul><li>26 paid holidays for you to unwind.</li><li>Your Birthday off!</li><li>All the tools/equipment you'll need to do the best job possible.</li><li>Bi-weekly catered lunch twice a month when at the office.</li><li>Unlimited free consultations for mental well-being with Open Up.</li><li>All the snacks, coffee/tea you can handle and monthly team events.</li><li>Hybrid working environment.</li></ul>About usWe’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power while making city journeys a pleasure. We became the definitive city e-bike and, although we went through some issues in 2023, we’ve got new owners and a renewed focus. We’re re-engineering how we ride and we’re excited about the future. Join us and be part of our next chapter. Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you feel excitement about our upcoming challenges, we encourage you to apply now! Deadline to apply for this internship: 1 April, 2025. We will inform all candidates after this date. We are looking for someone based in the Netherlands and do not offer relocation.</div></div>

Internship Embedded Software Engineer

<div><div>Want to be an integral part of VanMoof’s exciting new chapter? Currently we’re re-engineering how we ride and changing how we perceive urban mobility. We are a growing team of engineers and designers in Amsterdam and Taipei. As an Electrical Engineer Intern, you'll be at the core of the creation of next generation connected e-bikes, designing game-changing products that revolutionize city mobility. You'll be reporting to the Head of R&amp;D - Hardware and Embedded Software, and working with the whole of the R&amp;D organization in Amsterdam and Taipei. What you’ll do<ul><li>Working with the team, define and implement subsystems that are required in a complex electromechanical system such as our connected ebikes.</li><li>Ensure proper testing, validation of the subsystems.</li><li>Drive the system design and implementation process, bring-up, integration, and support manufacturing test for mass production.</li></ul>What you'll bring<ul><li>Studying towards an Electrical Engineering Degree (BS, MS preferred).</li><li>Preferably experience in product development</li><li>Knowledge of technologies used in modern consumer electronic products</li><li>Outstanding communication and interpersonal skills.</li><li>You have to be enrolled in an university in the Netherlands.</li></ul>What you'll get<ul><li>26 paid holidays for you to unwind.</li><li>Your Birthday off!</li><li>All the tools/equipment you'll need to do the best job possible.</li><li>Bi-weekly catered lunch twice a month when at the office.</li><li>Unlimited free consultations for mental well-being with Open Up.</li><li>All the snacks, coffee/tea you can handle and monthly team events.</li><li>Hybrid working environment.</li></ul>About usWe’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power while making city journeys a pleasure. We became the definitive city e-bike and, although we went through some issues in 2023, we’ve got new owners and a renewed focus. We’re re-engineering how we ride and we’re excited about the future. Join us and be part of our next chapter. Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you feel excitement about our upcoming challenges, we encourage you to apply now! Deadline to apply for this internship: 1 April, 2025. We will inform all candidates after this date. We are looking for someone based in the Netherlands and do not offer relocation. </div></div>

VanMoof

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Company Description

Jobs (3)

Operational Support Specialist (Dutch)

Operational Support Specialist (Dutch)

Internship Embedded Software Engineer

Internship Embedded Software Engineer

Internship Electrical Engineer

Internship Electrical Engineer

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Sectors

Drawdown Solutions

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