Commissions Lead

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

We are seeking a passionate, detail-obsessed Solar Operations Commissions Analyst to join our Operations team. Community solar is the fastest growing segment of the solar market, enabling homes and businesses to benefit from solar energy by digitally subscribing to a remotely located solar farm. At Arcadia, we run the largest community solar operation in the country, helping tens of thousands (soon to be hundreds of thousands!) of customers to support local solar projects and save on their power bills, all without requiring any installation on the customer’s property.

This individual will be responsible for managing solar partner commissions and solar project invoicing. The ideal candidate takes pride in putting together accurate, consistent work, is independent yet a team player, and acts with discretion and integrity when trusted with sensitive information. This individual will perform data transcription as well as provide product quality assurance (QA), vital product and process feedback to the team.

Arcadia is headquartered in Washington, DC, and open to fully remote candidates.

#LI-REMOTE

What you'll do:

• Manage all operational aspects of our partner commissions and solar project invoicing
• Creating and analyzing critical Key Performance Indicators to better understand the overall health of our business
• Use Excel, SQL utility forms, and our proprietary software tools to manage customer partner and solar project owner data
• Initiate and manage communications with current and future potential community solar partners
• Prepare and present reports for external energy industry partners and make operational improvements based on partner feedback
• Become a community solar subject matter expert and contribute to our knowledge base of utility-specific operating procedures and regulations
• Collaborate with the Member Experience team to help answer customer questions or troubleshoot account issues
• Build relationships with utility representatives to maintain active community solar subscriptions and ensure accurate bill crediting

What will help you succeed:

Must-haves:

• BA/BS degree or similar college-level education; in lieu of degree, relevant skills or equivalent experience
• 0-3+ years professional experience in an analytical or account management role (we’re looking to hire several individuals at various levels)
• Exceptional written and oral communication skills
• Proficiency with Excel and data management
• Keen attention to detail
• Team-first attitude
• Proven track record of taking initiative
• High degree of discretion; ability to maintain confidentiality
• Ability to problem solve, find creative solutions, and build out best practices 
• Ability to be flexible and work in a fast-paced environment with evolving needs
• Passion for our mission, sustainability, and helping drive a clean-energy future

Nice-to-haves:

• Experience working in solar, utilities, or a related field
• Client management experience
• Experience using a CRM software tool

Benefits:

• Market-based compensation (salary and equity)
• Healthcare, dental, vision, 401(k) and commuter benefits
• Paid Time Off (holidays, vacation, professional development, volunteer, parental leave)
• Professional development opportunities
• All-company lunches
• Free clean energy
• A chance to decarbonize and disrupt the energy sector