We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

About the Role:

As a GSOC Associate Manager for the Cruise Global Security Operations (GlobalSec) team, you will be responsible for managing the day-to-day operations of Cruise’s Global Security Operations Center (GSOC) program. Responsibilities will include but are not limited to leading incident management, enhancing communications, improving documentation, overseeing alarm monitoring, dispatching, and intelligence, and acting as the subject matter expert for all additional workflows that are a part of the GSOC’s 24/7 operations. In addition, the GSOC Associate Manager will ensure operational continuity and vendor performance through management of SLAs, as well as continuously seek ways to improve the overall performance of the program.

What you’ll be doing:

• Manage and oversee incident response at a global scale including crisis management, communications, documentation, and after-action workflows.
• Work with Global Security leadership and develop relationships with cross-functional stakeholders on proactive and reactive program improvements
• Provides information, resources, and recommendations to leadership during crisis situations
• Available to serve in an on-call capacity for incident response and crisis management
• Lead a contracted staff of GSOC Operators and Supervisors including training, mentoring, and providing quality control oversight of all work
• Develop policies and procedures that govern the operations of the GSOC
• Monitor and track Objectives and Key Results (OKRs) for the GSOC program
• Track and monitor vendor performance through Service Level Agreements (SLAs) and drive associated metrics
• Evaluate software and process solutions to improve operations
• Utilize critical thinking to develop and execute program tasks
• Perform quality assurance functions and maintain project integrity
• Evaluate and apply industry best practices around emergency management to support project work.
• Engage with vendors to understand capabilities and limitations around software, and to propose feature enhancements/integrations

What you must have:

• Available to serve in a 24/7 on-call capacity for incident response and crisis management
• 4+ years of experience managing a security operations center
• Demonstrated familiarity with access control, video management, and emergency communication systems
• Demonstrated experience with Google Suite, Slack, Jira, and other data visualization tools
• Experience in leading large vendor teams
• Experience in analyzing complex data sets and information
• Strong analytical and critical thinking skills
• Strong written and verbal communication skills
• Ability to work independently with little direct supervision and take initiative to solve problems
• Ability to work well and collaboratively with others

Bonus points!

• Familiarity with new and emerging technologies in the physical/global security space
• CPP, PSP, or similar ASIS certifications

Why Cruise?

• Our benefits are here to support the whole you:
  • Competitive salary and benefits 
  • 401(k) Cruise matching program 
  • Medical / dental / vision, AD+D and Life
  • One Medical membership
  • Flexible vacation and company paid holidays
  • Healthy meals and snacks provided for non-remote employees
  • Paid parental leave
  • Fertility Benefits 
  • Dependent Care Flexible Spending Account, subsidized by Cruise
  • Flexible Spending Account 
  • Monthly wellness stipend
  • Pre-tax Commuter Benefit Plan for non-remote employees

• We’re Integrated
  • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

• We’re Funded
  • GM, Honda, Microsoft, SoftBank, & T. Rowe Price, have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

• We’re Independent
  • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.

• We’re Vested
  • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. 

We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Vaccine Mandate. 

At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event. 

If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.