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Technical Account Manager
about 2 years ago
Full time role
Remote
Technical Account Manager
Team: Customer SuccessLocation: Remote
Who we are
We are a climate tech company committed to reversing climate change. How do we reach this lofty goal? By disrupting the agriculture industry!
Founded by globally-recognized innovators in science and ag technology, Regrow is unlocking the power and profitability of resilient agriculture across the supply chain — from growers to global food brands. Regrow combines best-in-class agronomy, soil and carbon modeling, and innovative data collection to deliver customized, site-specific and scalable solutions to the agrifood industry.
Our customers are frontrunners in agrifood and agtech, ranging from global market operators, project developers, global food brands, and independent farmers. We help partners measure their impact on the environment, model and implement changes that will be environmentally and financially sustainable, and track partners’ progress against sustainability goals.
We're backed by leading investors, such as Galvanize Climate Solutions, Microsoft's Venture Fund, Cargill, The Grantham Environmental Trust (NCO), AJAX Strategies, and more, all of whom believe in our vision to change the world through resilient agriculture.
Our Mission
Agriculture has the power to reverse climate change. We believe science and technology can help us get there. Our goal is to use farmland to cool the earth. We are currently monitoring 150 million acres of land in over 45 countries. This year alone, with just one project, our carbon emissions reductions are equivalent to taking 17,000 cars off the road! We are already on our way to a more sustainable planet.
Job Summary
We are seeking a Technical Account Manager to join our customer success team. In this role, you will own the full onboarding and success lifecycle ensuring customers are realizing value from our products. You will be tasked with enabling customers’ integration & development activities, managing relationships, expanding accounts by identifying and managing up-sell/cross-sell opportunities, and ensuring customer renewals to drive growth and team revenue targets.
Envision Yourself Here
Does this sound like your dream job? If so, go ahead and apply for the position and we’ll be in touch. We appreciate your interest in Regrow.
While it may go without saying once you see the diversity on our current team, we encourage diversity on our team at all levels of the company. We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.
Team: Customer SuccessLocation: Remote
Who we are
We are a climate tech company committed to reversing climate change. How do we reach this lofty goal? By disrupting the agriculture industry!
Founded by globally-recognized innovators in science and ag technology, Regrow is unlocking the power and profitability of resilient agriculture across the supply chain — from growers to global food brands. Regrow combines best-in-class agronomy, soil and carbon modeling, and innovative data collection to deliver customized, site-specific and scalable solutions to the agrifood industry.
Our customers are frontrunners in agrifood and agtech, ranging from global market operators, project developers, global food brands, and independent farmers. We help partners measure their impact on the environment, model and implement changes that will be environmentally and financially sustainable, and track partners’ progress against sustainability goals.
We're backed by leading investors, such as Galvanize Climate Solutions, Microsoft's Venture Fund, Cargill, The Grantham Environmental Trust (NCO), AJAX Strategies, and more, all of whom believe in our vision to change the world through resilient agriculture.
Our Mission
Agriculture has the power to reverse climate change. We believe science and technology can help us get there. Our goal is to use farmland to cool the earth. We are currently monitoring 150 million acres of land in over 45 countries. This year alone, with just one project, our carbon emissions reductions are equivalent to taking 17,000 cars off the road! We are already on our way to a more sustainable planet.
Job Summary
We are seeking a Technical Account Manager to join our customer success team. In this role, you will own the full onboarding and success lifecycle ensuring customers are realizing value from our products. You will be tasked with enabling customers’ integration & development activities, managing relationships, expanding accounts by identifying and managing up-sell/cross-sell opportunities, and ensuring customer renewals to drive growth and team revenue targets.
What You Will Do
- Own and serve as a trusted advisor to a portfolio of enterprise customers.
- Advocate for API product features and improvements as the voice of the customer and work cross-functionally with product and engineering to champion growth and deliver even more value to customers.
- Grow customer accounts, identifying and driving expansion opportunities to achieve revenue targets.
- Drive adoption by demonstrating how the customer can get value from building on and/or into our API products and achieve the impact they are seeking.
- Build and maintain strong relationships with customers in your accounts, from end-users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
- Develop a high level of knowledge and understanding of sustainability products and key use cases in the accounts you manage.
Your Background
- 3+ years of experience in customer success roles such as software consulting/implementation, solutions engineering, and/or SaaS customer success management.
- Experience as a trusted technical advisor to clients through their development and product usage lifecycle.
- Strategic relationship management experience (you can identify, plan for, and engage account opportunities considering the customer and Regrow’s short-term and long-term goals).
- Demonstrated familiarity with APIs and cross-platform integrations (setup and troubleshooting as well as partnering with API Product and Engineering teams)
- Experience scoping and delivering complex solutions for/with enterprise (high average customer value) and strategic customers.
- Negotiation and the ability to obtain commitment to a solution or idea, while maintaining integrity and relationships.
Who You Are
- Professional background and intrinsic passion for agriculture and sustainability.
- Excited about developing technical and domain expertise as well as building and maintaining strong relationships.
- Deeply value collaboration and teamwork.
- Exceptional project management skills with the ability to manage dozens of moving pieces across multiple projects and teams.
- Stimulated by a highly ambiguous and rapidly changing environment.
- Excellent written and verbal communication skills: you know how to draft creative content and compelling messages that resulted in prior career and company success.
- Perseverance and a go-getter attitude, approaching everything you do with energy and drive.
- An organized and logical approach to solving complex problems, with the ability to look beyond the obvious and understand root causes.
- Exposure to data scientists, academics, and researchers is a plus.
Envision Yourself Here
Does this sound like your dream job? If so, go ahead and apply for the position and we’ll be in touch. We appreciate your interest in Regrow.
While it may go without saying once you see the diversity on our current team, we encourage diversity on our team at all levels of the company. We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.
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