Advanced Energy Economy (AEE) is a national association of businesses that are making the energy we use secure, clean, and ...View Company Profile
PowerSuite Customer Success Associate
Advanced Energy Economy (AEE) is a national association of businesses that are making the energy we use secure, clean, and affordable. AEE is the only industry association in the U.S. that represents the full range of advanced energy technologies and services, both grid-scale and distributed. Advanced energy includes energy efficiency, demand response, energy storage, wind, solar, hydro, nuclear, electric vehicles, and more. Engaged at the federal level and more than a dozen states around the country, AEE represents more than 100 companies in the $240 billion U.S. advanced energy industry, which employs 3.2 million U.S. workers.
AEE’s mission is transforming public policy to enable rapid growth of advanced energy businesses. We educate, engage, and advocate at the federal level, in wholesale electricity markets, and more than a dozen states for executive actions, legislation, and regulations that expand the size and value of markets for advanced energy products and services. We also offer business intelligence products and select business development opportunities to help advanced energy companies grow. Our SaaS platform, PowerSuite includes hundreds of customers such as Amazon, Apple, Pinegate Renewables, Oracle and Arcadia and is rapidly expanding to new market segments.
Advanced Energy Economy (AEE) is seeking an enthusiastic, detail-oriented Customer Success Associate to join our growing PowerSuite team. The ideal candidate will be excited to engage with PowerSuite users and ensure they have the best possible experience.
To be successful in this role, the candidate must be an engaging, adaptable, independent problem-solver who can find solutions to customers’ needs and inquiries, research solutions if the problem is new, and apply that learning to future customer interactions. Additionally, the candidate must have an interest in understanding and analyzing usage information and data. That data analysis will inform future user outreach frequency, and to find insights and opportunities for improvement of our platform. Regularly diving into customer usage data will be a key component of this position.
To be considered for this position, submit a cover letter expressing why this position and organization interest you, as well as a current resume.
Job type: Full-time
Location: Flexible, but must be willing to have appointments in various timezones
Salary: Starting at $58,000
Start Date: On or about December 1, 2022
Advanced Energy Economy is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship status, age, disability, sex, veteran status or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. We are committed to diversity in the workplace and promote a drug-free environment.
Advanced Energy Economy Benefits include:
• Medical, dental, and vision insurance for employees and their families,
• Medical premiums covered for employees at 100%
• Flexible spending plans for health care and dependent care
• Profit Sharing opportunities, and annual merit-based compensation increases
• $50/month personal wellness reimbursement
• $50/month phone stipend
• Paid Time Off including accrual, 11 Federal Holidays, and an annual end-of-year closure
• Parental Leave
• Tuition Reimbursement, and professional development reimbursement
• 401(k) plan (with matching incentives)
• WMATA Transit SmartBenefits