Customer Success Lead

Yard Stick is looking for a Customer Success Lead to help us fight climate change with soil. This role will lead Yard Stick’s customer engagement effort, with a focus on needs assessment, entrepreneurial business development, sales (in the “get to yes” sense, not in the “you better hit your numbers or else” sense), and ongoing project management. We are a small company with big ambitions, and therefore we need someone other-focused, entrepreneurially hungry, and exceptionally well-organized to ensure our customers and research partners love working with Yard Stick and continuing doing so for the long term.

 

Yard Stick’s mission is clear: We must improve measurement if carbon removal via soils is to have meaningful climate impact. We have found exceptional early success at getting folks to choose us so early in our journey, and we need a world-class teammate to expand our ability to deliver exceptional customer experiences.

 

This role will report to Kelsey Chan, Yard Stick’s Head of Growth and Strategic Partnerships, and can be based anywhere in continental US time zones. It will include modest but fulfilling travel (semiannual all-company onsites, intermittent visits to customer projects on-farm) and market-rate salary and equity. This is a dream job for someone who is entrepreneurial, detail-oriented, and customer-loving who wants to apply their expertise in a rapidly-growing startup with strong fundamentals and literal planetary-scale impact. This is a nightmare job for someone who has to be told what to do and isn’t comfortable “getting in the weeds”.

 

We’d like to hire this person to start in January 2023.