Director, Enterprise Sales and Customer Success

Director, Enterprise Sales and Customer Success (Hybrid) 

FLSA Classification: Exempt

Salary Range: $175,000 - $200,000, plus bonus and incentive stock options

Reports to: Chief Marketing Officer

About The Company:

NineDot's name derives from the classic mathematical puzzle for sparking out-of-the-box solutions. As a leading community-scale, clean energy developer with a growing portfolio of projects across a range of technologies, NineDot Energy is creating innovative energy solutions that make the NYC metro area power grid cleaner, more resilient, more equitable and less costly. We plan to develop, build and operate more than 400 MW of battery energy systems by 2026, capable of supporting tens of thousands of New York households and businesses, contributing to New York State’s mission to achieve 100% clean energy by 2040.

With the backing of the Carlyle Group - one of the largest private investors in renewable energy - NineDot is rapidly expanding its core team to scale its energy storage pipeline and continue innovating new products (e.g . Vehicle-to-grid and EV charging) to advance the decarbonization of New York’s grid. This is an exciting opportunity to help build a platform from the ground up with a world-class team of developers and innovators, with aa company that exemplifies diversity, equity and inclusion values in its team culture as well as business practices and community engagement.

Job Summary

The Director of Enterprise Sales and Customer Success will be responsible for (i) ensuring that all of NineDot Energy projects are fully-subscribed (all our battery storage bill credits are sold) as they come online; (ii)  delighting our customers (subscribers) with our programs, service, support and communications; (iii) developing account growth strategies, where relevant; and (iv) building target account lists (including identifying entities that can take advantage of carbon emissions reductions for LL97 fine offsets, or reach LMI consumers to align with important incentive opportunities), so we continuously grow our subscriber pipeline to match the growth of our project pipeline. Overall, this is an outstanding opportunity to be the first true sales hire in a rapidly-growing, exciting, clean energy solutions startup, using your sales skills to close customer deals, while helping the full NineDot team build out a complete customer success program and mentality, all while supporting New York’s energy transition.

Responsibilities

• Identify prospects: Lead enterprise sales initiatives.Originate new accounts/customers, contacts and opportunities through (but not limited to) cold calling, email campaigns, targeted marketing, networking and participating in trade shows and conferences. Target subscribers will vary based on regulations and project. To be successful, the Director will need to identify a range of potential strategic partners such as organizations/subscribers representing Low to Moderate Income neighborhoods (eg. NYCHA), large enterprises, and potential landlords who need to offset carbon emissions due to LL97. 
• Convert prospects to customers: Structure and close long-term subscription deals that serve the needs of prospective customers, from sustainability goals to financial targets.  Utilize financial modeling principles to drive and discuss pricing. Negotiate credit prices and terms and prepare sales agreements.  Be nimble and close shorter-term deals as the need or opportunity arises. Keep other prospects “warm”, through ongoing communications and responsiveness. Work with marketing, financing, analytics and others in the organization to create and implement the right tools and models to get the job done.
• Service and manage customer accounts: Working with our finance and partner management teams, ensure these contracts are translated into our billing systems and utility billing systems as appropriate. Manage and strengthen these strategic client relationships with insightful consultation and customer servicing. Maintain customer contact lists and account strategies through our CRM to help us nurture,support and grow our customer base.
• Monitor customer, competitor and market activity:  Provide feedback to the company leadership team and other company functions. Review, translate, and monitor program details pertaining to electricity tariffs and electricity bills. Anticipate market innovations and work with customers to test new approaches. 
• Participate:  Engage with industry policy groups, maintaining relationships with policy stakeholders and staying abreast of market changes & news.
• Collaborate: With colleagues in many different sectors.
• All other duties as assigned.

Competencies for Success

• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; conducts excellent and honest analysis; looks beyond the obvious and doesn’t stop at the first answer.
• Interpersonal Savvy - Able to relate well to all individuals within and beyond the organization; builds appropriate rapport along with constructive and effective relationships; uses diplomacy and tact.
• Perseverance -  Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing With Ambiguity - Can effectively cope with change and shift gears comfortably; can decide and act without having the total picture.
• Creativity - Capable of coming up with new and unique ideas; easily makes connections among previously unrelated notions.
• Technical Learning - Picks up on technical things quickly, capable of learning new skills and knowledge, good at learning new industry, company, product, or technical knowledge.
• Intellectual Horsepower - Demonstrated ability to deal with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

Required Qualifications

• Bachelor’s Degree in business, finance, or technical areas (i.e. engineering)is required; Master’s degree preferred 
• 5+ years of experience in renewable energy sales or business development including account management responsibilities
• Ability to negotiate subscription (offtake) agreements and other contract negotiation experiencePreferred: Strong network of relationships in businesses serving Low to Moderate Income communities is a plus
• Excellent oral and written communication skills 
• Ability to evaluate priorities and multi-task accordingly while keeping others apprised of status with respect to deadlines 
• Detail and results-orientation with an ability to work in a cross-functional, fast- paced, non-hierarchical, team-oriented and constantly- evolving environment
• Excellent personal organization and time management skillsRequired: Ability to handle multiple projects at one time, and prioritize workload

Preferred Qualifications

• Passion/history for clean energy projects 
• Familiarity with retail energy programs (Community Distributed Generation & Remote Crediting) for Consolidated Edison and PSEG Long Island; knowledge of rates, tariffs, and service classifications 
• Strong network of potential enterprise subscribers
• Familiarity with Google Suite and Microsoft Office, Slack and CRM systems (ideally HubSpot)
• Experience with Asana and billing systems

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.  

Affirmative Action/EEO statement

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

COVID 19 Protocols:

NineDot continues to monitor local COVID-19 protocols mandated by state and federal governments. For those who will be joining events in person, you may be required to test before meetings.