Field Operations Associates - Sydney and Melbourne & Brisbane

Zoomo is pedalling hard for net zero, and our mission is to transition every urban delivery mile to light-electric vehicles. The world is shifting to on-demand delivery and we’re providing the wheels to make it happen with expanding operations in the US, EU, and Australia.

We’ve become the trusted partner for some of the world’s most disruptive startups including MILKRUN or Doordash and now we’re looking for more passionate self-starters to join the rocket ship!

What's in it for you?

Career - Zoomo is launching new markets throughout Australia, which means many career progression opportunities.

Learn - We've developed an incredible training Academy to help support your professional and personal development.

Change - Be a part of the switch to renewables by getting polluting vehicles off our city streets.

Reward - We'll reward your efforts with an above-industry standard remuneration package including loads of bonuses and work perks. (like a complimentary e-bike)

Expect to join a fast-paced and supportive environment where opportunities are unlimited and your career development is our priority.

What you'll do?

• Work independently to locate stolen assets using our patented GPS technology.
• Conduct field calls and repossessions of Zoomo property from customers in default/arrears.
• Collect abandoned bikes from across the metropolitan area.
• Be a client liaison for our retail store, central teams and local law enforcement striving for the best possible outcome.
• Use your detective skills to investigate thefts and locate lost assets.
• Keep impeccable data and provide administrative support to your Coordinator.

Requirements

• Full AU Drivers License.
• No criminal history.
• Must be hard-working, collaborative, and ready to win.
• Must be able to work under pressure while maintaining a positive attitude and providing exemplary customer service.
• Excellent communication skills; you will be interfacing with the front desk team to process payments or get updated customer information and deal with potential debtors in an amicable manner.
• Quick thinker with excellent judgement and compassion.
• Flexibility is an absolute must; we are a startup - things change on a daily so we’re hoping you can flex to work when we need you most and where required.
• Having access to your own van or ute would be highly advantageous.

Benefits

Even if you don’t think you tick all the boxes but believe that you have the skills and capabilities to make an impact, we’d love to hear from you! At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including:

• A competitive salary package for the right candidate
• You'll get to join the organisation at the top of their game, who are leaders in the micro-mobility industry
• A culture that is genuinely incredible, led by passionate mentors and coaches
• You'll get to play with some of the most advanced technology, in a new frontier of sustainable innovation
• Our employee "ride-to-work" scheme (complimentary use of our e-bike fleet)
• Monthly team-building events, hosted by our Joy Division club
• An organisation that's making a real impact on climate change
• Loads of other regular perks, like festival tickets, Patagonia vouchers + more