Field Service Technician

On behalf of Agrology, we are looking for a Field Service Technician to add to their growing team. As a Field Service Technician, you will support customer installations and maintenance. In this role, you’ll get to visit some of the most beautiful farms and vineyards across California. Your work will directly help farmers thrive. Depending on your interest and ambition, this role has the potential to grow into a position within their Engineering or Operations team and will provide you with first-hand experience on the cutting edge of IoT (internet of things).

The selected candidate will live in Northern California, and will be required to drive to customer sites to service and maintain their sentinel and arbiter devices and supporting infrastructure. If you are a self-motivated individual with a passion for agriculture and technology, we encourage you to apply.

About Agrology

Agrology is an early-stage AgTech company on a mission to advance equality in agriculture, reduce environmental impact and secure our global food supply in a time of intensifying climate change. Today, their founding mission means more to them than ever.

Agrology helps farmers adapt and fight back against climate change in two key ways. Predictive insights get farmers ahead of climate change threats like heat waves, droughts, and wildfires. And regenerative agriculture monitoring helps farmers improve soil health, make their farms more resilient to climate change threats, and create high quality data backed agricultural carbon credits from their soil carbon sequestration.

They value the balance of self-driven motivation and playful collaboration. At Agrology, everyone gets their hands dirty. No matter your role, enjoy the perks of spending time out in the fresh air meeting farmers and installing equipment, in addition to job specific duties. All Agrology employees WFH with travel as needed depending on the role. They trust and empower their team members to get their work done on a schedule that works for them and their managers.

About you

If this sounds like you, we need to know you…

• You have a keen interest in climate tech solutions, regenerative agriculture, food sustainability, and their mission

• You love solving problems and providing excellent customer experience

• You love to tinker with power/hand tools, electrical equipment and computer applications

• You are a fast learner who leans in with curiosity, creativity, courage, and determination 

• You thrive in fast-paced, quickly changing situations

• You are tolerant and open-minded to others who may have differing viewpoints

• You love to get your hands dirty (literally)

• You genuinely love collaboration and teamwork

• You want to be pivotal to building a culture, and growing a team where every person loves coming to work, feels valued, and has critical input into seeing the business succeed

About the Role

We are looking for someone who has excellent customer service and communication skills, a strong work ethic, and an ability to troubleshoot technical issues independently. Your role will encompass the following key areas:

• Perform customer installations of IoT devices and gateways using handheld power tools

• Assist with equipment setup and configuration prior to customer installations

• Perform in-field troubleshooting, maintenance, and repairs 

• Write and maintain internal reports and findings from the field, as well as field installation procedures

• Interact directly with growers and farmers when onsite 

• Work closely with Farm Operations & Engineering teams to manage inventory and installations throughout the season 

Knowledge, Skills, & Experience

• Deep passion for environment and combating climate change

• Competent driving your own vehicle to visit customers in variable/off-road conditions

• Previous experience working with power/hand tools, electrical equipment, and ability to navigate numerous computer applications and technology independently

• Previous experience with electromechanical devices and multi-meters preferred

• Ability to travel to numerous sites daily within California and travel up to 2 weeks at a time with short notice and flexibility to work on weekends and overtime

• Ability to work at elevation, moderate heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently

• Must have and maintain a valid driver’s license and an acceptable and safe driving record and access to a reliable vehicle with insurance

Other necessary competencies include: 

• accountable and tenacious

• excellent communication skills 

• outstanding organizational and time management abilities

• a high-level of initiative 

• the dexterity to work in a team and independently with minimum supervision

• the talent to handle a variety of tasks 

• ability to shift priorities quickly

The successful candidate will have a general ability to: 

• Learn about their products, technology, and industry processes

• Ability to work autonomously and exercise sound judgment

Location & Travel

• Technicians need to have a highly reliable four wheel drive vehicle  (eg. Jeep, 4Runner, Ford Bronco, Four-wheel drive pickup) 

• Travel Reimbursement: mileage reimbursement at the federal rate

• Vehicle Travel frequency: 2 - 4 days per weekly (approx 50 - 150 miles/day depending on the candidate’s  home base)

• Long Distance Travel:  Every 1 -2 months, air travel to visit customers in other regions (eg. Oregon, Washington, Canada)

• Desired Commitment: Full-time 

• Employee Type: US citizen

Perks and Benefits

• Compensation: $40K - $50K / year

• Benefits: Health, Dental, Vision

• PTO: Unlimited sick days (including mental health), unlimited vacation, 10 Federal Holidays

• Wine tasting on installation days

• WFH equipment allowance for admin/preparation work days

Agrology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.