Help Desk Coordinator

Sympower is accelerating the global transition towards ‘net-zero’ by helping to build smarter, cleaner renewable energy systems. We are leading the way in smarter energy solutions for the energy transition.

Founded in 2015, Sympower is now active in twelve countries, with almost two hundred industrial and commercial customers. We are rapidly expanding our operations across Europe, while contributing to a more sustainable energy system.

With over one hundred employees and thirty nationalities represented in our organisation, our international team is driven by achieving together, focusing on impact and acting responsibly for our environment.

In 2022, we raised a total of €25 million to help us transform Europe’s electricity grid at a critical time in the continent’s history. With the support of our investors, we are accelerating the energy transition and bringing our flexibility services to businesses across Europe.

Sympower is a certified B Corp, highlighting our commitment to meeting high standards of verified performance, accountability, and transparency across 5 impact areas: governance, workers, community, environment, and customers.

Learn more about us in this video!

We are looking for a Help Desk Coordinator to join Sympower's expanding international team. This is a full-time onsite position based in our Amsterdam office.

As the Help Desk Coordinator, you will support our company's expansion and international team by administering, monitoring and maintaining our internal systems and networks across our offices in The Netherlands, Sweden, Finland, Estonia, Greece and Israel and new locations to come.

Sympower team members will come to you for IT support. By providing fast resolutions, you enable our team members to continue their work and contribution towards our mission.

Join us in accelerating the energy transition!

What you’ll do:

• The role is on-site, and you will be located in Sympower's Amsterdam office.
• Act as the primary first contact for all internal IT support requests.
• Manage the inventory of Sympower’s technical equipment, such as laptops, mobile phones, and peripherals.
• Follow up on vendor orders and delivery times
• Onboarding/Offboarding administration
• Prepares new hire hardware for deployment and replacement devices for End Of Life (EOL).
• Create and set up accounts for new hires and maintain of existing ones
• Support of technical equipment at the office (e.g. Laptops, mobile devices, printers, large screens, Video conferencing, Meeting support, etc)
• Supporting Windows, MACOS, Android, IOS

Requirements

• Minimum 1-2 years experience in a similar role

• Tech-savvy with a solid knowledge of managing of computer systems

• Experience with tools such as Google Workspace, Microsoft Office, Bitwarden, Miro, and Slack.

• Team player who enjoys collaboration

• Good problem-solving skills with the ability to work independently and proactively

• Process-driven and a hands-on mentality

• Enjoys paying attention to detail and has the ability to prioritize

• Good communication and interpersonal skills

• Willingness to learn new things and develop yourself

• Desire/ability to work in a fast-paced company environment

• Excellent written and verbal communication skills in English

• Vendor management is a plus

• A degree in Computer Science, Computing, Engineering, or another relevant field is a plus.