Customer Success Manager

Who You Are: A Customer Success professional who is seeking to use your skills in a way that positively impacts environmental change. You proactively engage in client communication, use data to identify opportunities for growth, and have demonstrated success in monitoring customer health while driving renewals and growth. You have the experience to successfully execute success plans, ask effective questions, actively listen, and understand client goals to effectively uncover hidden needs and future opportunities.  

Who We Are:  We're willing to rethink everything to get buildings to net-zero carbon. We think differently and holistically about architecture, engineering, and construction space. We use science, care about others, and speak the truth about climate action.  

Key job responsibilities  

• You will act as a partner to the logos in your portfolio, focusing on increasing product adoption while ensuring their satisfaction and retention 
• You will take ownership of meeting and exceeding goals for retention and adoption targets 
• You will ensure customers onboard, adopt and continuously gain value from our products and services 
• You will be the owner of the overall post-sales customer journey (Implementation, Onboarding, and Adoption) 
• You maintain an in-depth knowledge and understanding of existing and upcoming product features  
• You coordinate with multiple internal and external stakeholders through influence, personal credibility and thoughtful leadership  
• You solve ad hoc concerns as they arise and apply learnings to improve the customer experience for all customers  
• You partner with Sales, Marketing and Product teams on the customer journey to enable high retention and expansion.   
• You create long-term, trust-based relationships with key customer stakeholders of all levels 
• You manage time efficiently, meet personal and professional goals, and work effectively with others on the Customer Success team   

Basic Qualifications  

• 2+ years of experience in Customer Success or Account Management (preferably in a SaaS environment)  
• Proven success owning and growing customer accounts 
• Detail-oriented with a demonstrated ability to self-motivate and follow through on projects  
• Ability to work independently, as well as part of a team, on multiple projects  
• Ability to prioritize and demonstrate relentless discipline in achieving goals  
• Proven ability to influence others and willingness to roll up your sleeves  
• Excellent communication skills through messaging, email, phone and video conferencing channels 
• A demonstrated ability to quickly earn trust and influence at all levels, including management and executives