Senior Desktop Support Specialist
Company
Founded by experienced renewable energy technologists and backed by committed mission-driven investors, Electric Hydrogen is building solutions to help cost-effectively ...
View Company ProfileJob Description
Electric Hydrogen’s mission is to make molecules to decarbonize our world! Our outstanding people are our most important asset and will allow us to deliver hydrogen from renewable electrolysis for heavy industry, at prices below fossil fuels.
Electric Hydrogen is looking for an Senior Desktop Support Specialist to provide outstanding customer service, fulfilling requests, and resolving Incidents for computer hardware and software applications.
All work of the Sr. Desktop Support Specialist is conducted within regulatory guidelines and industry best practices. You will be 100% onsite at our Devens, MA office and will report into the Senior Manager of IT.
RESPONSIBILITIES
- Conduct customer service activities desk-side with individual users or over remote access software
- Assess ticket queues and coordinate incident resolution with internal and external support providers
- Support enterprise computer systems and conduct troubleshooting
- Support laboratory systems and conduct troubleshooting
- Image and build Windows computers, MacBooks, and iPad devices per EH2 standards
- Deploy desktop, laptop, printer, and scanner devices
- Help with provisioning and termination of user accounts
- Document work in a ticketing system and create ticket reports
- Participate in hardware evaluation and software/application testing
- Create technical documentation and knowledge base articles
- Conduct technology training for end-users
- Maintain inventory of assigned equipment and supplies in the IT storage areas
- Complete all activities following approved SOPs and IT guidelines
- Responsible for additional tasks as assigned IT management
QUALIFICATIONS
- Understanding of computers, servers, networks, Wi-Fi, Zoom Rooms, Audio Visual setups, and software applications
- Technology troubleshooting experience
- Experience working in a lab environment and with R&D applications
- Completion of a technology degree or comparable certifications like MCP, ACMT, CompTIA A+, ITIL
- 5 Years of experience working in a technical computing environment
- Experience working with a ticketing system
- Experience working with and administering configuration management platforms – SCCM, Intune, Apple Business Manager, JAMF
- Experience working with and administering Microsoft 365, Active Directory, Exchange / scripting – PowerShell, Bash
- Comfortable as a presenter with experience delivering end-user training
- Participate in an on-call rotation outside of normal business hours
#LI-Onsite
Compensation
Senior Desktop Support Specialist (P4):
Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job-related skills, as well as relevant education or training and experience.
Base salary is just one part of Electric Hydrogen’s total rewards package. We feel strongly that our team should not have to worry about having quality healthcare. In addition to the base salary offered, the hired applicant may receive:
- an equity grant
- time off programs
- a $75/month cell phone allowance
- a 4% employer 401(k) match
- 100% fully paid premiums for employees and their families: medical, dental, vision, life insurance, short-term & long-term disability coverage
- a discretionary bonus
Electric Hydrogen’s benefits programs are subject to eligibility requirements.
COVID-19 vaccination required for all employees and contingent workers, unless a reasonable accommodation is approved. All prospective hires will be expected to provide proof of vaccination to attend an onsite interview or at their first day of employment.
About Electric Hydrogen
Electric Hydrogen is a team of the world's experts in scaling technologies for the post-carbon world, with a proven record in transforming the grid and transportation sectors. Backed by some of the world's top venture capital firms, we design and manufacture electrolytic hydrogen systems matched to renewable power sources to create green hydrogen by splitting water. We are building a cost-effective and transformative path between renewable energy and multiple large industrial sectors. Abundant and low-cost renewable energy sources will power the world, and Electric Hydrogen technology will use this energy to decarbonize industry through sustainable materials. We were founded in 2020 and are based in California and Massachusetts.
Electric Hydrogen is proud to be an equal opportunity employer. We are dedicated to building a diverse, inclusive, and authentic workplace for all to belong. We are aware that people from historically underrepresented groups are less likely to apply if they don't meet 100% of the job requirements. We are actively working on efforts to change this social norm. If you are excited about this role, we encourage you to apply!
Founded by experienced renewable energy technologists and backed by committed mission-driven investors, Electric Hydrogen is building solutions to help cost-effectively ...
View Company Profile