Technical Coordinator, MSC Fisheries

Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

Job Overview

The Technical Coordinator supports the successful operation of the Marine Stewardship Council (MSC) Fisheries Program in the Natural Resources Division. This position is responsible for overall support of the MSC Fisheries program across all operational aspects, including client and audit project management, quality assurance, auditor, and stakeholder management. Under the guidance of the Program Manager, the Technical Coordinator will execute process improvement projects yielding efficiencies to support program financial and accreditation goals The Technical Coordinator will also manage a portfolio of clients. This is an opportunity to grow with the program and develop expertise in the MSC Fisheries standards for sustainable fisheries. The ideal candidate is detail-oriented, demonstrates flexibility and adaptability in an evolving environment, can work in a cooperative, team-oriented atmosphere and is enthusiastic about process improvements. This position will report to the Program Manager.

Relevant Schemes/services

• MSC Fisheries, and others as approved by MSC Fisheries Program Manager

Roles and Responsibilities:

Administrative Project Support

• Execute documentation and maintain file systems related to auditing (e.g., work orders, invoices, contracts, reports, project tracking) in compliance with SCS quality management systems and rules of the relevant certification scheme
• Manage client billing and vendor payments
• Manage and track auditor qualifications and training
• Carry out quality and administrative tasks as requested by Program Manager. Assistance includes, but is not limited to, managing documentation submission to e-Cert, communicating with Peer Review College, formatting review of reports, managing stakeholder lists and communications, certificate issuance, etc.
• Perform procedural certification review and decision for MSC Fisheries

Process Improvements & Accreditation

• Manage the development and execution of projects that increase process efficiencies, reduce timeline delays, cost, and improve overall quality of execution and compliance with accreditation requirements
• Manage the development and maintenance of program materials, internal and external communication templates, and report templates
• Gain proficiency in relevant accreditation requirements, including the MSC Fisheries Process Requirements, MSC Fisheries Standard, ISO standards, and internal SCS procedures
• Assist program in onboarding systems to Salesforce platform
• Respond to non-conformities using critical thinking skills to identify and address root causes
• Support development of training programs and related materials for auditors
• Support Program Manager in training and onboarding new staff
• Collaborate on special projects as assigned

Audit Coordination and Planning

• Main point of contact for clients, providing advice and assistance in response to operational and technical questions
• Manage and coordinate a portfolio of assigned fishery assessments to ensure consistent flow of audit projects and support
• Coordinate internal resources and external auditors for project execution
• Ensure effective scheduling and planning of assessments
• Manage team schedules, workloads, and travel budget
• Prepare and set document submission and audit team deliverables deadlines
• Follow-up on team submission of deliverables
• Monitor and track individual projects’ progress to ensure deliverables meet established timelines
• Oversee timeline accountability and procedural compliance
• Ensure databases and profiles are updated with relevant project information
• Provide guidance to the assessment team and oversee the procedural aspects of the MSC assessment process

Auditing Support

• Contribute to the production and completion of MSC fisheries reports for publication
• Review reports, ensuring these meet MSC standard procedural requirements
• Conduct background research and data analysis on fisheries to support assessment team members, as needed
• Participate as assessment team member in MSC pre-assessments as needed

Qualifications:

• A Bachelor’s degree in fisheries, marine conservation biology, natural resources, environmental management, or relevant field. A master’s degree preferred.
• Minimum one years of experience in the fisheries sector in management or research experience in marine conservation biology, fisheries science, or fisheries management
• Experience with project management
• The initiative, good judgment, and ability to work independently under pressure in a changing environment
• Strong initiative, focus and follow-through skills
• Fluency in English and work experience that includes professional written communication
• Strong problem solving / analytical skills, the ability to handle multiple tasks and responsibilities and the ability to work in a cooperative, team-oriented atmosphere.
• Flexible and willing to perform other tasks as assigned
• Proficient with business software including Outlook, Word, Excel, and database management
• Strong attention to detail, customer service, and teamwork orientation

The above description is intended to indicate the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and required skills. All SCS personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Physical Requirements

This is primarily an office-based job, with occasional travel to client sites. Ability to sit at a computer station and keyboarding for 6+ hours/day, ability to travel via car and plane and carry luggage, ability to walk and stand for 2+ hours/day when auditing. Must be able to speak and listen to employees and customers in person and on the phone.

Work Environment

CA Office, Emeryville or Remote, US (Home Office)

*SCS, Working Remotely:

At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce.

As part of our remote work, we want to ensure that our employees have what they need to work from home. We provide our new employees with a computer and can offer assistance in acquiring ergonomic necessities.

Pay Range:

$50k - $60K

EEOC Statement:

SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

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