Head of Customer Success Argentina - Remote

Do you want to contribute to solving one of the most important issues of our generation? Join us in accelerating the transition to a water-secure world.

Waterplan is a fast-growing startup in the Climate Tech space that develops the world's leading B2B Enterprise SaaS platform for companies to measure, respond, report, and monitor companies' increasingly changing water risk. You can find more info by watching this World Economic Forum post.

By showing companies the business case for mitigating water risk, Waterplan accelerates the transition to a world where companies are incentivized to save more water, abate the discharge of polluting effluents, conserve watersheds and preserve shared value.

Due to continued growth, we are looking for a Head of Customer Success to join the Customer Success team at Waterplan.

About your core focus

The Head of Customer Success manages the Professional Services and Customer Success Managers teams to ensure smooth service delivery.

• Identifying geographic areas and/or industries in which there is the most efficiency to drive new sales

• Understand, manage, and plan execution capacity according to current and potential leads and/or sales targets.

• Request, design, purchase, and/or implement (when possible) new tools to ensure the customer's journey can be effectively executed.

• Design and iterate customer’s journey map considering new product and service increments

• Define, implement, and organize the execution of levels of service and support for clients.

• Foster a growth mindset by meeting with teams, spending time with customers, and understanding their points of view.

• Direct and push for standardization efforts to improve consistency through execution and deliverables.

• Work close to the C-suite to discuss growth & account strategy and stay atop of new market tendencies to define new lines of service.

• Work closely with Product to ensure the customer journey is correctly translated into the platform and customer feedback is considered.

• Monitor all the CSM portfolio companies, their status, and account health. When needed, intervenes to define account priorities.

• Design and implement metrics to measure key aspects of each of the team’s work.

• Be directly in charge of the health of the Delight Score KPI.

• Plan, request, execute and manage the department’s budget, making sure decisions are made considering the company's economic units.

Skills and Qualifications

• Analytical, critical, and strategical thinking. Data-driven & strategic mindset.

• Strong communication, networking & presentation skills. Ability to share clear messages and make complex ideas easier to understand for everyone.

• Ability to self-proficiently manage self and others’ time.

• Emotional intelligence - you know how to support a team, listen, and help people grow in an environment with plenty of uncertainty but many opportunities!

At Waterplan you'll enjoy 

• Our Team. We are convinced our team is our most valuable asset. At Waterplan you will have the chance to work at the forefront of our industry and you will be working with world-leading experts in water

• Our Spirit. We are building something big, you will be part of an ambitious and impactful project as we are trying to achieve one of the major world's sustainable development goals 

• Our Culture. We are a fully remote company with unlimited PTO

• Our Values. Think Long-Term, Iterative Excellence, Thoughtful Discussion, Make Others Successful