Customer Service Specialist (m/f/d) - Climate Action

Munich, BY, DE

HybridFull time roleNo Previous Experience, Early Career

About 1 year ago

About the Job

What you will do
Join us in helping companies of different sizes and industries take their own climate action today. We are dedicated to working as a team towards our common goal: making net zero a reality. 

You will actively shape a new market and help to build up our customer service team in Munich.

You will play an important role in supporting our customers in all matters relating to cooperation in climate protection. With your knowledge of our automated solutions, CO2 balancing and internal processes, you will bring them clarity and orientation.
You actively contribute to the further development of our services and tools, as part of our dedicated teams
You use and expand the existing knowledge database to answer customer enquiries accurately and quickly.
You always keep track of customer data and communication with the help of our CRM system
As the responsible contact person, you are largely responsible for the preparation and annual renewal of our customers' CO2 balances.
You are an all-rounder and gain exciting insights into our company. In constant exchange with the customer management as well as the sales, marketing and product departments, you stay up to date and actively contribute to our joint success story.

Who you are

You are curious, flexible and think analytically. You are characterised by your proactive, solution-oriented way of working. You are empathetic in dealing with customers and internal contacts. Your working style is independent, communicative, efficient and well-structured.
You are ready for a steep learning curve to become productive in a few weeks with the help of your colleagues and mentors.
You have work experience in customer service, technical support, customer success, call centre or service desk - we are open to all training professions and fields of study.
You have a basic understanding of technology and enjoy familiarising yourself with applications in order to help our customers use our software.
You have very good communication skills and can formulate complex information clearly and comprehensibly in both German and English.

Benefits
Join our dynamic and international team where you can be who you are. We work together in an open and uncomplicated way and also enjoy socialising outside of work. In addition to a job with meaning, we also offer you the following benefits:

Our bright, modern offices are centrally located and easily accessible by all modes of transport
We love environmentally friendly alternatives for travelling to the office! To support this, you can opt for a JobRad
Sport clears your head and makes us feel good! We support you with a subsidy for various sports programmes
We offer 30 days holiday, because we believe that time off is important
We enable you to work flexibly and in a hybrid way so that you can achieve an even better work-life balance
Regular check-ins and development meetings are part of our feedback culture
You have the opportunity to take out a company pension scheme with an employer subsidy
It goes without saying that we provide free tea, coffee and fruit to ensure your well-being at work

How to apply
Simply click the application button below to apply to this position. Make sure that you include the following documents in German:

your latest CV
a cover letter

Have any questions? Feel free to contact Dimitri Simonov (jobs@climatepartner.com).

Creating an inclusive environment is important to us. We provide equal opportunities to all qualified applicants without regard to any aspect which makes them unique. If you need any reasonable adjustments to make the application process accessible for you, we’ll do our best to accommodate you.

Find out more about working at ClimatePartner and see all our current job openings at climatepartner.com/career.

We look forward to your application!

About the Company

ClimatePartner

Europa

251-500

ClimatePartner supports companies in climate action: With our solution combining software and consulting, we support our clients in making a contribution to climate action and anchoring it in their strategy. Companies calculate carbon footprints for them or their products, set reduction targets, implement reductions, finance climate projects and are supported by ClimatePartner through to the communication of their climate action commitment. These five steps can be transparently tracked with the label ClimatePartner certified and the corresponding climate-ID page. Where these requirements cannot yet be met, we provide the opportunity to contribute to financing climate projects. This commitment can be demonstrated via the Financial climate contribution label as well as ClimatePartner’s established ID tracking.   As we want to take climate action to a new level, we develop high-quality, certified climate projects with our ClimatePartner Impact business division. In addition to the positive effects on the climate, these and the other projects from the ClimatePartner portfolio provide additional benefits for the local communities, guided by the UN’s Sustainable Development Goals.   ClimatePartner was founded in Munich in 2006. Our more than 500 employees in Barcelona, Berlin, Boston, Essen, Frankfurt, London, Milan, Munich (HQ), Paris, Stockholm, The Hague, Vienna, and Zurich support more than 6,000 companies from over 60 countries.