SINAI is a San Francisco-based technology company focused on transforming the way companies price, analyze and reduce carbon emissions around ...View Company Profile
SINAI’s mission is to provide organizations with the technology necessary to build deep decarbonization strategies. Our tools engage organizations to automate carbon analysis and reporting for their entire operation, transforming the way they interact with their business, value chain, and the environment.
We look for a diversity of ideas, talent, and exceptional individuals who are experienced with building new solutions from scratch, are comfortable with making tradeoffs to deliver high-value outcomes, are proactive, take ownership, and enjoy working in a fast-paced collaborative environment.
No prior knowledge of GHG accounting, environmental science, or climate change is required, but we expect you to be a quick and voracious learner. Come define the category of decarbonization intelligence with us!
As the owner of our product support processes and tools, you will work across our Product, Customer Success, Sales, and Engineering teams to deliver a seamless and first-class user experience. You will ensure easy access to effective in-app guidance with an emphasis on automated self-serve support capabilities. For issues requiring manual attention, you will define and lead the process for triage, troubleshooting, and communications to mitigate any negative user impact. Through your hands-on efforts you’ll build a unique strategic perspective to help our teams anticipate problems during product development and prioritize issues correctly to ensure we’re always putting the needs of ours customers first.
This role is expected to grow into a broader product operations role as the product support function gets underway.
What you will be doing
Skills and qualifications
At SINAI we look for smart, curious, creative people who are passionate about our mission above all else. If you’re excited about this role but your experience doesn’t align perfectly with all the criteria below, please apply anyway and let us know more in your cover letter.
Bonus skills and experience