Client & Partner Success Manager - Kaluza Flex

Job title: Client & Partner Success Manager (CSM) Flex

Location: London OR Bristol, UK (including hybrid)

Part time available?: No

Salary: £55,000 - £71,500 

Kaluza wants to power a world where net-zero is within everyone’s reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It’s a huge challenge, but often the toughest problems are the most rewarding to solve.

Since launching in 2019, Kaluza’s technology has been empowering some of the biggest energy suppliers to better serve millions of customers.

From revolutionising billing to smart electric vehicle charging, our real-time cloud platforms transform supplier operations, reducing cost to serve and boosting engagement. And most importantly, they enable suppliers' customers to drive decarbonisation with smart, low carbon technologies.

Where in the world of Kaluza will I be working? 

You’ll be working on Kaluza’s Flexibility platform. Designed to be the nervous system connecting energy retailers, grid operators, and consumers, Flex will aid us in creating the distributed, consumer-centric, dynamic energy system of the future. Bridging the gap between distributed renewable generation and smart devices, it helps consumers shift their energy consumption to times when there's more renewable energy. This not only saves them money, but enables society as a whole to meet the challenge of decarbonising transport and residential heating/cooling. We’re also supporting this vital shift by building the innovative technology behind unique, market-leading customer propositions like Vehicle to Grid and Drive Anytime Energy Plan with our energy retailer partners.

You’ll be part of the commercial function, working in the Business Development team, reporting to the Head of BD. The BD team is responsible for building the pipeline of energy supplier clients, in two phases: first prospecting to close, then implementation, onboarding and upsell. 

What will I be doing?

As Client & Partner Success Manager (CSM), you will be responsible for clients from the point they contract with Kaluza. This means building deep relationships, managing their onboarding and ensuring they have the best experience of using the Kaluza products and ultimately driving loyalty and retention. 

Put simply: you will be the client’s champion inside Kaluza.

To succeed, you will coordinate the support of the wider Kaluza team to ensure the best outcomes for our clients across: tech, product, research, partnerships, solution architects and BD. Specifically, you will:

• Develop deep relationships: map and understand client stakeholders, acting as the lead point of contract for client, building and maintaining strong, long-lasting client relationships
• Plan, manage and report on client onboarding: refining and agreeing plans with clients and then coordinating with internal teams as required to deliver outcomes
• Be a product evangelist: know Kaluza’s products and services intimately, educate clients on benefits and use. Work with clients to ensure they find value from day 1 to BAU use
• Be the client champion: understand their needs in real time, manage client requests and feedback (good and bad) and keep them informed
• Manage a portfolio of clients: optimize for value per account, including focus on loyalty, renewals and retention
• Anticipate client needs and look to resolve any issues before they happen by acting swiftly and decisively
• Identify new opportunities with the client portfolio, working closely with BD and other teams to ensure these are captured effectively

Is this the job for me?

Ideally you’ll be

• Passionate about electrification, energy, technology and B2C offerings
• A natural relationship builder who puts the client first
• High degree of initiative and a commercial, entrepreneurial mindset
• Team player, open communicator and collaborator with an ability to build bridges and communicate across the boundaries of your team and function.
• A start-up mentality and ability to self-organise. Are passionate about working in a dynamic environment and responding to change.
• The ability to see long and short term, thinking tactically and strategically.
• Have high emotional intelligence and ability to empathise and work through differing opinions.

Ideally you’ll have:

• Solid experience in a commercial project management, BD/Sales, partnerships, client/partner success type role with a relevant organization
• A good knowledge and understanding of the energy and emobility sectors 
• Experience building and maintaining strategic relationships, including with senior executives.
• A track record of managing the delivery of large, complex programmes, including managing across multiple internal and external stakeholders
• Excellent communication skills; written and verbal fluency in English with another European language a plus.

Some of the best CSMs come to their role on winding paths. If you feel that you have skills and experiences that will help you excel at the role but don’t tick all boxes don’t worry - we would love to hear from you.

Kaluza Values

Here at Kaluza we have five core values that guide us as a business: 

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

Our values are not words on a wall — they are at the heart of our culture. They are how we make decisions and how we treat each other. They are concrete and clear, and reflect what we as people, and as a business, really care about.

Kaluza’s vision is to power a world where net-zero is within everyone’s reach. Would you be interested in joining us to help achieve this?

From us you’ll get

• Pension Scheme
• Kaluza Share Scheme 
• Discretionary Bonus Scheme
• Private Medical Insurance + Virtual GP
• Life Assurance
• Access to Furthr - a Climate Action app
• Free Mortgage Advice and Eye Tests
• Perks at Work - access to thousands of retail discounts
• 5% Flex Fund to spend on the benefits you want most
• 26 days holiday

• Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like

• Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family 
• Dedicated personal learning and home office budgets
• Flexible working — we trust you to work in a way that suits your lifestyle
• And more…

Even better? You’ll have access to these benefits from day 1 when you join.

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.