Client Support Operations Specialist - Carbon Markets

2 days ago
Part time role
$20-$25/Hour
Remote · United States · Canada · Brazil · Argentina · Chile · Jamaica... more

cKinetics is looking for an experienced Client Support Operations Specialist to join our fast-growing carbon markets division. The role involves supporting existing and potential clients in utilizing our subscription-based platform www.cCarbon.info. This is a part-time role (20 hours/week) with an opportunity to convert to a full-time position (up to 40 hours/week). 

The ideal candidate should be self-driven, prompt, and capable of multitasking effectively. They should be adept at using general online tools and have excellent communication skills in English.

Responsibilities

  • Enrolling new client users on the platform and addressing account management queries of existing clients 

  • Supporting contracting and filing of contracts 

  • Supporting invoicing and payments  

  • Keeping CRM up to date with client information and inquiries 

  • Serving as the initial point of contact for customer inquiries and coordinating with analyst team to ensure a timely customer response

  • Developing and implementing a social media engagement plan to continue to grow a meaningful presence on social platforms

  • Working with subject matter experts to create and publish engaging posts on LinkedIn and X (formerly Twitter) to showcase our insights and industry trends 

Qualifications (Must Have)

  • 5-10 years of relevant customer support or administrative assistant experience  

  • Excellent organizational skills and customer obsession 

  • Experience with using CRM and Microsoft Office tools (Word, Excel, PowerPoint and Outlook) 

  • Excellent communication skills with proficiency in English writing and speaking  

  • A demonstrated passion for sustainability and working to address climate change 

Qualifications (Nice To Have)

  • Prior experience of working at a rapidly growth company

  • Basic understanding of carbon markets

Preferred location/timing

It is a remote position with a preference for operating in the US East Coast time zone.

About cKinetics 

cKinetics (www.cKinetics.com) is a mission driven Sustainability Insight, Innovation & Capital Advisory Firm. We are amongst the largest boutique Sustainability advisory firms globally. We work with businesses, investors, industry groups as well as thought leaders to continually generate market insight and catalyze change. With offices in New Delhi, India and Cupertino, California; the company works with clients and partners globally. 

 This role is for cCarbon, a division of cKinetics. cCarbon tracks carbon and offset markets and mines insights for over 200 organizations in North America. You can learn more at www.cCarbon.info