Client Delivery Lead

What you will do!

• Manage client relationships, serve as the primary contact for tech development and issue resolution.
• Understand Kraken’s platform, triage requests, and communicate client needs internally.
• Assist the engineering team in delivering features, and encourage innovative tech development.
• Hands-on individual contributor role with European travel required.


You will be part of a team of client support leads supporting Octopus Energy Spain, Octopus Energy Germany, Octopus Energy France and Octopus Energy Italy.
Over time, this role may evolve to cover other clients and regions that are associated with our other clients like France, Spain, Portugal, Germany or Greece.


We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.


You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.


We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Key Success Factors (What you need to have)

• Excellent problem-solving, communication, and collaboration abilities.
• Technical mindset, experience in agile delivery, product management, and client engagement.
• Strong influencing skills and ability to challenge traditional ways of thinking.
• Proactive, adaptable, comfortable with change.
• Patience - our clients are undergoing huge transformations that take time and require our understanding.
• Fluent English + another European language (French, Spanish, or German preferred).

Why else you'll love it here

• Our company culture - We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
• Purpose - We are deeply passionate about helping customers (without them, we don’t exist), about technology (we are a tech business disrupting energy) amd sustainability (we are all about speeding up the shift to a more sustainable world).
• Flexible working environment - genuine work life balance here, we treat you as a human, and do our best to make work and life merge smoothly together.
• Relaxation - we don’t count your holidays here. We work hard, and so we know you need to play hard as well (within reason of course).
• Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success.
• Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner.
• Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you.