Partner Success Manager

about 2 months ago
Full time role
Hybrid · Boston, MA, US... more

Do well by doing good.
EnergySage is the leading online marketplace for solar and other clean energy technologies. Millions of consumers use our content and tools to research and evaluate solar, batteries, community solar and other energy products and services. Our brand is trusted by consumers and thought leaders. Check out our coverage in the New York Times, the Wall Street Journal, the Washington Post and more.

We are a team of passionate, collaborative, authentic individuals who are dedicated to making renewable energy options more accessible and affordable to consumers. Headquartered in Boston, MA, with teams in Serbia, we are currently 120+ employees and growing rapidly.

Our team operates on a hybrid work schedule with 3 days of onsite collaboration. Learn more about our company and our team: www.energysage.com/about-us/company

Partner Success Manager
As the Partner Success Manager, you are the primary point of contact for all Installer Partners in an assigned territory and are responsible for coaching and supporting your Installer Partners in their use of the EnergySage Marketplace. Your primary focus is to develop and nurture long-term business relationships, ensuring your Installer Partners' success within this unique sales channel.

What You’ll Do:

  • Develop, grow & maintain the EnergySage Installer Partner Network in your assigned territory
  • Own the Installer Partner business relationship – from identification & prioritization of their goals to ongoing performance coaching and training on the platform
  • Provide dedicated support to your Installer Partners via phone, email and video calls as they integrate the EnergySage online solar marketplace into their overall growth strategy
  • Train new Installer Partner companies and new sales representatives on the features and functionality of the marketplace while coaching best practices for achieving success in an online selling environment 
  • Continuously monitor the marketplace platform activity of your Installer Partners, leveraging performance data to proactively identify improvement opportunities and effectively coach them on how to realize optimal outcomes
  • Be an advocate for the Installer and collaborate effectively inside the organization to continuously enhance the EnergySage business proposition adding value for our Installer Networ
  • Your role will evolve and your input will help drive that evolutionIn a nutshell: You are successful when your Installer Partners are successful

What We Look For:

  • Experience with b2b account management or sales, preferably in software, including training and onboarding for new companies and client staff
  • Proven track record nurturing long-term business relationships throughout partner organizations, preferably with an entrepreneurial mindset
  • Ability to manage multiple accounts and business relationships, including strategic key accounts 
  • Demonstrated ability to organize, manage and prioritize multiple deliverables effectively
  • Comfortable acting with urgency and a high level of autonomy
  • Excellent verbal and written communication skillsExceptional customer service and attention to detail
  • Diplomatic communicator, creative problem solver & collaborative team player
  • Solar industry, and/or experience working with home improvement contractors is a plus
  • Dedication towards professional development and interest in learning about the solar industry, including regulations and state/national policy that affect your installer accounts
  • Affinity for protecting the environment, sustainability practices, or mission-driven work

Confidence can sometimes hold us back from applying for a job - but we believe there's no such thing as a 'perfect' candidate. Even if you do not meet all of the qualifications above, we’d still love to hear from you. Tell us about the unique qualities you might bring in your cover letter.

We are EnergySage
As the leading online comparison-shopping marketplace for rooftop solar, energy storage, community solar, and financing, EnergySage is accelerating the adoption of clean energy by improving consumer access and affordability. Our user-friendly platform is built on the principle of consumer empowerment through unbiased information, transparency, and choice. As we grow and enter new markets, we seek team members who bring new perspectives, skills, and energy that will propel us to accomplish the challenging work we have ahead.

Our Values

  • Consumer First: Our top priority is to serve and empower consumers through transparency, equitable access to information, and personalized interactions.
  • Better Together: We recognize that we gain and give more through collaboration, partnership, and diversity of experience and perspective. We respect one another and are inspired by what we learn and achieve together.
  • Integrity: We take personal ownership and pride in doing the right thing. Our consistency, competence, and high standards earn the reputation of “trusted advisors” with all of our stakeholders.
  • Substantive Impact: We are committed to effecting and sustaining positive environmental, social, and market transformations through creativity, innovation, and persistence.
  • Iterative Excellence: Our intellectual curiosity and bias toward action drive us to continuously learn, evaluate, iterate, and improve.

EnergySage is an equal opportunity employer and prohibits discrimination and harassment of any kind. Applicants from a broad range of backgrounds are encouraged to apply.

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