Customer Success Manager (f/m/d) Smart Grids

About Working at envelio
Too easy is boring! Together, we are on a mission to drive forward the energy transition. We love what we do, and we are unafraid to dive in. We believe in taking ownership of our work and in continuously growing and evolving. In short: own it, love it, grow with it.

We are a humble team of coffee and maté lovers with over 20 nationalities. With our geek humor, our love for emojis and random facts is only natural. Over 130 envelians are already on board. Dive in and thrive! Your Role
We accompany our customers on a long-term and reliable basis in order to create the greatest possible benefit in the use of our software. In a team with other Customer Success Managers, you will support our customers in using our software independently and profitably. In your role, you will act as interface and play a key role in the overall product development process.    How You Make an Impact

• You are responsible for customer onboarding in pilot and rollout projects in close cooperation with our Customer Implementation Team   
• You are the first point of contact for our customers and act as the interface between them and internal stakeholders from the Product and Sales departments  
• You collect and analyze key figures on customer value and customer satisfaction  
• Through regular dialog with the customer, you identify and record the greatest challenges and potential for improvement in the technical and business processes   
• You advise customers on the further development of their business processes with the help of our software  
• You define individual success criteria and thus specifically address customer needs and requirements  
• You train customers in the use of the software, give webinars and address use cases  

Your Profile
Perfection is a myth! We’re more interested in the human behind the screen, so think of these criteria as helpful directions — we're excited to see how your unique skills might fit in.

• You have completed your studies in electrical engineering, power engineering, industrial engineering or a comparable subject  
• You have knowledge of (the planning and operation of) electrical grids or the integration of electrical systems and can apply your knowledge of the current energy industry interrelationships in a targeted manner  
• You have already attained first experience in independent project work with direct customer contact and are enthusiastic about building up and maintaining long-term customer relationships  
• Ideally, you already have experience in customer success management, key account management or related fields in the B2B context  
• You have the ability to represent the customer perspective internally and ensure that customer feedback is heard  
• You confidently meet the challenge of balancing customer needs with internal structures and corporate culture  
• You are business fluent in German and English (other languages are a plus, but not a must)  

Your Benefits

• Join us fully remote or at our lovely office in Cologne in a hybrid working mode
• Option for remote work from abroad (up to three months per year) 
• 30 holidays + 3 corporate holidays 
• Support for your health through sports membership cooperations 
• Flexible use of a monthly mobility budget (e.g. Jobrad, ÖPNV)
  
• Time and resources for individual growth 
• envelio pension plan 
• Regular company and team events

What else?   

• Dynamic and multinational team (already 19 nationalities)   
• Tech, Trust and Eco characterize us as a company - We continuously focus on living our values in everyday life
• Meaningful work which drives forward the energy transition and supports a sustainable future