Client Relations Officer

We are growing and currently looking for talented individuals to join our Clients Relationship Team.

Are you based in Lagos, Nigeria? Do you have demonstrated experience in client-facing roles? Are you passionate about sustainability and love to join a team of sustainability professionals advancing ethical production and consumption in the UK clothing industry? Then we are looking for you!

 

About Merch.eco:

Merch.eco is a non-profit organization with the objective to help bulk purchasers of personalized clothing find ethical and sustainable suppliers.

The Problem:

Those purchasing merchandise in bulk for clubs and sports teams have limited capacity and access to information when finding suppliers who deeliver on ethics and sustainability, as well as cost, quality and accessibility.

When the ethical choice is unclear, customers favour cheaper options. This means that customers often buy items that don’t match their ethical standards, and suppliers feel pressured to make ethical shortcuts to keep up with the demand of cheap clothing. Additionally, suppliers struggle to know which ethical choices to prioritise, due to epensive and non-transparent sustainability advising.

Our Solution:

We are providing merch-purchasers with accessible information on ethical suppliers, allowing them to make informed decisions to change suppliers.

The financial impacts of these switches on the supplier are tracked by our accreditation system and displayed alongside which changed factors (e.g. living wages, material choices) will bring them up to the standards of their most ethical competitors. Suppliers are made aware of every consumer and dollar of revenue lost because of their unethical practices, and of every dollar their competitors gain when making and ethical choice.

A new competition is created where the most ethical company wins.

This ethical pressure will build as we continue to grow, and ripple through the supply chains of one of the world’s most damaging industries which shapes the lives of 250 million labourers and contributes 8% of global greenhouse gas emissions.

 

What exactly are you going to do? 

You will be joining our Client Relationship Team to engage with merchandise suppliers as we help them adopt sustainable and ethical business practices through the merch.eco algorithm and accreditation system.

Your activities will be:

• Creating and implementing an outreach strategy tailored to each supplier
• Proactively approaching prospects via Linkedin, email, and/or virtual event
• Ennsuring that all suppliers rated cby merch.eco have an accurate picture of our organisation
• Building trust and mutual understanding between merch.eco and all rated suppliers
• Helping suppliers use merch.eco’s data to make ethical improvements to their businesses
• Helping other merch.eco teams to learn from the wants and needs of clothing suppliers

 

This is you:

You have a bachelor's degree

2+ years of experience in customer-facing roles

Demonstrated experience in effective communication and stakeholder management skills

A professional-level proficiency in English

Motivation to work with a team that really makes an impact on the world

You are a used to working independently

You live in Lagos, Nigeria

You are able to commit at least 5 hours a week

Please note that if you meet any 3 of the above requirements, we would still very much love to hear from you!

 

The application procedure will consist of two interviews and a trial task to evaluate your ability to take on this role.

If you enthusiastic about our mission, the role description, and you are convinced you have what it takes to make this role a success? Then we look forward to receiving your application!

Please send through a CV and Cover Letter (explaining your interest and motivation for this role) to arisekola@merch.eco