Internal Sales Administrator

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

What’s the role? 

We are very excited to welcome an Internal Sales Administrator to our team!
 

The Internal Sales Administrator will support the coordination and management of the customer service & sales, for all products & services in Australia, Southeast Asia & New Zealand. The scope of activities will include but not be limited to the quotation, customer purchase order management, product tracking delivery, customer enquiry, returns (RMA’s), quality report management, delivery plans and reporting. Primary focus will be contracted customers in the respective state(s) (but not restricted to) OEM customers with a focus emphasis on Customer Service.

This role is a full-time and permanent position based in Mascot, Sydney.

Your responsibilities will be:

Sales Administration

• Assist sales with preparation of tenders / offers and ongoing contract maintenance.
• Assist sales, with conferences, roadshows and function preparation and operational and governance meetings.
• Co-ordinate the sales administration for all products & services accounts as and when required.
• Capture sales orders and assistance with forecast updates.
• Compile quotations and order confirmations through SAP.
• Track customer orders as per existing or new internal reports.
• Liaise with customers on product and service deliveries where appropriate.
• Track delivery performance & report on DIFOT.
• RMA process management and reporting liaise with all relevant department personnel regarding customer orders and follow up on all outstanding quotes with Account Managers/Directors.
• Sales analysis and generating reports.
• Maintain databases utilized by the Sales & Service team, e.g. Microsoft Dynamics CRM.
• Maintain awareness of identified and potential health and safety, quality and environmental aspects of your work and their impacts including the reporting of any health and safety and environmental accidents/ incidents/ near misses or hazards.
• Maintaining SAP to ensure it is running smoothly for customers.
• Provide relevant, accurate and timely information and KPI reporting as per agreed deadlines and monthly budget reports and forecasting to accounts.

Service Enquiries

• Provide advice for service complaints and any action required to remedy them.
• Follow up customer sales and service enquiries.
• Answer general customer enquiries by phone and email.

Customer Partnership

• Continuously seek additional services to our customer.
• Leverage close relationships with contract customers to cement long term partnership.
• Add value to the customer beyond the supply of goods.
• Meet customer/team engagement expectations as measured by Marketing & Portfolio Management & Projects & Services Delivery teams.

Corporate Citizenship

• Manage Energy Better: Consciously drive for continuous improvement in reusing, recycling or reducing waste.
• Maintain awareness of identified and potential health and safety, quality and environmental aspects within the workplace and their impact, including the reporting of any accidents/incidents/near misses or hazards.
• Act responsibly to meet the objectives/requirements at the appropriate level as described in the Health, Safety and Integrated Management Systems.

Key Metrics

• Quality and quantity of sales reports
• Adherence to deadlines and accuracy of data
• Small works quotations
• Customer service

What we are looking for:

You will bring a minimum of 3 years’ experience in a customer-facing administrative role. You will be at an advantage if you also have previous experience using SAP and ERP applications.

We would love to hear from you if you have excellent written and verbal communication skills, and use of Microsoft Office.

A few cool things that we’re proud of:

Although we need you to work for us, it is just as important that we work for you too.

In addition to a competitive salary plus bonus, this is what sets us apart from the rest:

• Fully supported onboarding and training in the emerging field of clean tech.
• Flexible working arrangements – you’re in charge of your daily schedule. We work smarter, not harder, and we appreciate that humans have families, lives and wellbeing to tend to.
• Five weeks annual leave – trust us, the extra week really does make a difference!
• A truly supportive team where sharing and learning comes first.

Sound like you?

Apply now by following the link below and attaching your CV and a cover letter outlining why you believe you are our next Internal Sales Administrator.

Applications will be reviewed as they are received, and interviews may commence prior to the close date. You are required to have eligibility to work in Australia.

If you have any questions, please reach out to Amy Hopkins at amy.hopkins@landisgyr.com for more information.

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.