As an Enterprise Client Success Manager - EMEA, you will join the Grid Solutions Client Success team, which is a fast paced, results-oriented, hands-on group focusing on delivering end-to-end business and technical solutions to Uplight’s clients.
The Enterprise CSM is a business leader and truly cross-functional. You will be working closely with our clients and partners to help ensure that the business value generated by Uplight solutions is fully realized, identify ways to expand our relationships with clients, and to help our clients navigate along their path into a smarter energy ecosystem and asset monetization. You’ll also interface closely with our Sales, Pre-Sales, SCADA Engineering, and Product teams, as the advocate for the client within Uplight.
Successful Enterprise Client Success Managers (ECSM) have a solid understanding of the energy markets, monetization of assets within TSOs and DSOs, the regulatory landscape, and challenges facing all stakeholders in the energy ecosystem. As an ECSM, you’ll develop relationships with clients resulting in opportunities for the ECSM to guide clients to adopt industry best practices and solution approaches compatible with the needs of both organizations.
This involves an ability to think strategically, be highly organized, and be able to dive into appropriate technical depth when required and evangelize the solution that would best meet the client needs – internally and externally. This role will report to the VP of Delivery and Operations.