Technical Support 1st Level (all genders)

Your mission:

• You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
  • Configuration and operation of our monitoring portal for energy generation systems,
  • Commissioning and parameterisation of our data loggers/park controllers,
  • Other issues relating to products sold by meteocontrol,
• You will support our customers both by telephone and in writing via email using our customer service system,
• You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support,
• You carry out error analyses and work out solutions in cooperation with the development department,
• You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations,
• In the event of delays or problems, you will ensure that our customers are informed in good time.

Your profile:

• You have a completed technical degree in the field of energy or communication electronics or comparable experience,
• Experience in the field of renewable energies is advantageous,
• Very good knowledge of German and English is a must, as you would be providing customer support in German, English and Romanian,
• Knowledge of network technology / ModBus advantageous,
• You can demonstrate good IT skills.

You can look forward to:

• Working for a better future: with us, you'll create a better future for us and all the generations after us,
• Flexibility: With our home office and working time model.

What we offer you

• A wide range of benefits to make your employee experience worthwhile: Meal vouchers, medical subscription, and much more.

Your Contact Person
Lorenzo Frattali
l.frattali@meteocontrol.com
Business Partner People & Culture