Technology Services Manager

FLSA Classification: Exempt

Salary Range: $140,000 - $160,000 plus bonus and incentive stock options

Reports to: Sr. Manager, Data Analytics

Location: New York City (Hybrid)

About The Company:

NineDot's name derives from the classic mathematical puzzle for sparking out-of-the-box solutions. As a leading community-scale, clean energy developer with a growing portfolio of projects across a range of technologies, NineDot Energy is creating innovative energy solutions that support a more resilient electric grid, deliver economic savings, address environmental justice and reduce carbon emissions. We plan to develop, build and operate more than 400 MW of clean energy systems by 2026 that will strengthen the local power grid infrastructure and provide clean, reliable and resilient power to tens of thousands of New York households and businesses. This is all in support of New York State’s mission to achieve 100% clean energy by 2040.

With the backing of Manulife Investment Management and The Carlyle Group - two of the world’s leading infrastructure investors - NineDot is continuing to expand its core battery energy storage pipeline, deliver enhanced products and services, explore new regions and consider potential acquisitions all to advance the decarbonization of New York’s grid. This is an exciting opportunity to build a platform from the ground-up with a world-class team of developers and innovators. NineDot is committed to building a company that exemplifies diversity, equity and inclusion values in its team culture, as well as business practices and community engagement.

Job Summary

The Technology Services Manager will oversee the company’s technology operations, ensuring the effective and secure use of digital infrastructure across the organization. This role involves troubleshooting, budgeting, managing IT infrastructure and technology stack, overseeing third-party vendors, supporting the technology needs of all departments, and driving technological advancements that support the company’s growth initiatives.

Responsibilities:

• Manage the procurement and implementation of software licenses and tooling, including monitoring licenses, evaluating renewal needs, making recommendations on existing and future tooling, managing vendor communication, obtaining quotes, and coordinating approvals with the appropriate team members.
• Maintain clear records for permissioning for each software/tool used.
• Align the technology strategy with the company’s goals and support its growth. Ensure the effective use of technology to enhance business processes.
• Manage relationships with external technology-related vendors (includes software vendors and external consultants) to keep work within scope, budget, and on-track.  Attend all meetings relating to the build-out of our finance team’s SAP system.  Clearly communicate the needs of the finance team with external parties.
• Oversee NineDot’s relationship with its managed service provider (“MSP”) and provide recommendations to ensure technology systems' reliability, security, and scalability.
• Develop clear and concise security policies; work with the MSP to implement where necessary.
• Assist with technology-related action items during the onboarding and offboarding of employees, including managing the distribution of laptops and other hardware, and ensuring devices are appropriately wiped and prepared for use.
• Develop and manage the technology budget. Monitor and control expenditures to ensure cost-effectiveness.
• Manage relationships with technology vendors and service providers, negotiating contracts to ensure high-quality service delivery and address any ticketing issues with our vendors.  
• Lead technology implementation projects from planning through completion, ensuring they are delivered on time, within budget, and meet the company’s requirements.
• Stay updated on the latest technology trends and innovations to identify opportunities for leveraging new technologies to enhance the company’s operations and competitiveness.
• Ensure all technology operations comply with relevant laws, regulations, and industry standards by implementing best practices for technology governance and risk management.

Competencies for Success

• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; conducts excellent and honest analysis; looks beyond the obvious and doesn’t stop at the first answer.
• Interpersonal Savvy - Able to relate well to all individuals within and beyond the organization; builds appropriate rapport along with constructive and effective relationships; uses diplomacy and tact.
• Perseverance -  Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing With Ambiguity - Can effectively cope with change and shift gears comfortably; can decide and act without having the total picture.
• Creativity - Capable of coming up with new and unique ideas; easily makes connections among previously unrelated notions.
• Technical Learning - Picks up on technical things quickly, capable of learning new skills and knowledge, good at learning new industry, company, product, or technical knowledge.
• Intellectual Horsepower - Demonstrated ability to deal with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Advanced degree or relevant certifications (e.g., PMP, ITIL, CISSP) are a plus.
• Minimum of 7+ years of experience in IT.
• Experience managing IT projects from inception to completion. Strong organizational and time management skills.
• Strong knowledge of IT software, tooling, and system integration. Experience with cloud computing and IT project management.
• Experience developing and managing IT budgets. Strong financial acumen and cost management skills.
• Demonstrates strong analytical and problem-solving abilities, adept at diagnosing and resolving technical challenges.
• Strong verbal and written communication skills, with the ability to effectively engage with technical and non-technical stakeholders.
• Experience administering industry software and tools: office suites, e.g. Microsoft or Google, access control, wikis, ticketing systems, SSO, VPN services.
• Ability to adapt to a rapidly changing technology landscape and business environment. Proactive and innovative mindset.
• In-depth understanding of IT compliance and regulatory requirements. Experience implementing best practices for IT governance and risk management.
• Prior experience with ERP implementation and managing third-party helpdesks is strongly preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.  

Affirmative Action/EEO statement

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.