Tech Customer Support Agent

About WeatherXM

WeatherXM.com is building the fastest growing weather station network in the world.

Supported by visionary investors like Lightspeed Faction, Placeholder, Consensys Mesh, Protocol Labs, Borderless Capital, Arca, Redbeard, DLAB, SOSV,  and notable angel investors such as Juan Benet (Filecoin), WeatherXM is leveraging Web3, IoT, and machine learning technologies to bring about a paradigm shift in weather data collection and positively impact the planet and the lives of millions of people on it.

By installing and operating a WeatherXM-compatible station, anyone can join the fastest-growing people-powered weather network and get rewarded for the data they contribute.

Using low cost hardware and delegating capex, installation and maintenance to the community, we create dense weather networks capable of providing hyper-local, real-time weather measurements in areas without prior weather infrastructure, overcoming the obstacles of centralized planning, procurement and maintenance model national weather organizations have to follow.

With over 5,000 stations in more than 80 countries our network provides unparalleled coverage and real-time forecasts. Our web3-native data, digitally signed and stored on Filecoin, serves as the foundation for on-chain weather protection and parametric weather insurance protocols.

Join us at WeatherXM and help build the future of weather monitoring. Together, we'll transform weather data into a valuable asset and make a lasting impact on the world.lity to earn our clients’ trust and find ways to support them with hardware and software issues. The desire to participate in a startup which is constantly changing and growing is a must, and to be ready to make some really cool stuff happen.

About the Role:

We are looking for an ambitious and experienced Tech Customer Support Agent to join our team. This critical role will be instrumental in providing top-tier support for our weather-related products and ensuring customer satisfaction. The ideal candidate will have a proven track record in technical support, a deep understanding of software and hardware troubleshooting, and a passion for leveraging innovative technologies to improve customer service.

Responsibilities

• Respond to customer queries concerning software and hardware in a timely manner, on Zendesk (ticketing system)
• Handling customer technical support cases through Discord (community management system)
• Diagnosing and troubleshooting by using internal tools to performing data analysis
• Knowing when it’s time to ask for help from a subject matter expert and collaborating with all internal departments
• Manage and contribute content in our Help Center portal
• Work with our development teams to evolve the internal tools
• Help in the development of automated tools such as bot agents

Requirements

• Proven work experience as a tech and/or customer support agent preferably in a hardware company

• Developing a solid knowledge of the product and issues that commonly arise
• Ability to constantly analyze different situations and finding solutions to problems
• Compassionate listener
• Maintaining composure and a positive attitude during difficult situations
• Excellent verbal communication skills
• Excellent English writing skills
• Hands on experience with technology preferably in embedded development
• Ability to solve technical problems and tinker with hardware and software

You get bonus points, if you have:

• Degree in a technology, communications or relevant field
• Knowledge of blockchain, IoT or weather sensing related technologies
• Don't check all of the boxes? No worries. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes we would be more than happy to review your application.

Benefits

At WeatherXM we are investing in people that will contribute to the growth of the no.1 People Powered Weather Company in the industry. WeatherXM appreciates and recognises its employees for their hard work, offering special benefits and perks over their competitive salaries and wages.

Basic Benefits

• Token allocation incentive plan based on seniority & role.
• Company health care plan (if located in Greece).
• Extra 4 vacation days annually, based on contract commencement date.
• Sick Leave: one week per year of paid leave, starting at 6 months from employment date.
• Professional and personal development annual plan.
• Remote working scheme & flexible hours based on position.
• Company-issued equipment of your choice.
• Additional 500€ of company-issued equipment of your choice (screen, and other peripherals).

Additional Perks:

• A vibrant, collaborative international working environment where innovation is encouraged.
• Competitive compensation and opportunities for growth and development.
• We are part of Protocol Labs Network and Consensys offering hands-on training courses on Web3 & Crypto technologies.
• Be part of an agile team, brainstorming to solve challenging and unique business problems.
• Free weather station device upon arrival: so we can all be weather gurus.
• Finest specialty coffee for free, healthy and not so healthy snacks.
• Team building activities, conferences all over the world and outings.

Are you looking to be part and contribute to the future of our fast scaling startup company while doing meaningful work?

Join our Team now!