Sr. Manager of Business Operations

Become your most extraordinary self!  Our team is intensely proud to be a major provider of services and products to the drug discovery research industry.  Join Eurofins DiscoverX Products, LLC part of the Eurofins Discovery ™ group of companies serving global clients in the Pharma and Biotech industries.  Work alongside industry experts and collaborate with team members to directly and positively impact human health worldwide!

We have a philosophy to support work life balance, career progression opportunities and offer many benefits such as formal mentoring programs, tuition reimbursement, extensive career training programs, competitive health benefits, paid time off and 10 annual paid holidays*.  

Essential Duties and Responsibilities:

The Sr. Manager of Business Operations will enable the achievement of business operations efficiencies and effectiveness through the following:

Product Details Information

• Manage master product information across the product portfolio in various systems that include ERP (AX), including website product details pages, annual pricing and updates, FileMaker, and CCLs
• Includes updating channel partners on information, product availability, and pricing updates
• Work closely with the NPI team to increase efficiency and shorten the launch times of NPI
• Work closely with customer service and Supply Chain and logistics team to improve efficiencies in ecomm usage, consumable management and backorder management
• Work with IT and other marketing teams to facilitate IT solution on-boarding

Business Reporting

• Establish and drive effective, reliable, and consistent business reporting tools and processes
• Establishes and maintains portfolio, marketing, finance and sales dashboards- Quotes, lead conversion, Backorder reports, Monthly revenue reports etc..
• Owner of key corporate reporting files – TCPC, Carbon footprint, NPS and Productivity

NPI Process

• Own and run the NPI process for all products launching/discontinuing that includes  request/notifying, receiving, tracking/managing new, and discontinued products), and process monthly NPI as indicated in the SOP
• Regular notification of the sales team of updates for NPIs, target list(s), product updates
• Create PDF and save Data Sheets to Approved Products folder (notify Operations and tech support)
• Ensure that QA manages the Approved Product documentation (working with R&D, Cell Services and Ops)
• Gathering key metrics and information used to evaluate new product initiatives and product lifecycle management decisions (revenue, number of projects, etc.).
• Own process for uploading all relevant content to master data bases for use in the marketing, support, and sale of the product portfolio.

CCL management

• Lead and manage the CCL process
• Maintain CCL SOP and work with QA, PMs, Marketing, and Operations for any updates, as needed
• Schedule and run regular CCL meetings to maintain progress
• Manage dashboards and create efficiencies

Procurement Partner and Distributor Management

• Work with sales and marketing to effectively grow the procurement and distributor markets
• Manage global procurement partners that include contracts, product changes, pricing, and others to increase revenue growth through the procurement channel
• Work with regional sales teams to support distributor networks that include updated product lists, pricing, marketing content.

Resource utilization

• Identify reportable savings of $0.3M-$0.5 M in annualized costs calculated as consumables or FTE utilization