Customer Service Internship

Account management (Sales development)

• Long tail account management  
• Customer success processes and metrics
• Churn and account reactivation analysis and metrics
• Customer interaction/journey analysis

Customer service (Supply chain)

• Forecasting and demand planning
• Service Level metrics and processes
• Customer support, complain analysis and processes.
• Admin processes optimization

 Team collaboration

• Collaboration on digital marketing plan and automation processes.
• Foster the use of local CRM and exploit all capabilities to its full potential