IT Specialist (Philippines)

ABOUT POWER FACTORS

Power Factors develops software that accelerates the global energy transition by empowering all renewable energy stakeholders to collaborate, automate critical workflows, and make the best decisions. Power Factors fights climate change with code. 

Power Factors has incorporated its four flagship solutions Drive, Greenbyte, Unity and BluePoint to build an integrated suite of open and smart apps. These apps are purpose built for asset management, field service optimization, and performance optimization. Leveraging the domain expertise and machine learning-based advanced analytics within these apps, customers can maximize the value of their renewable assets to stay competitive.

Power Factors’ renewable energy software platform is one of the most extensive and widely deployed solutions in the market with over 280 GW of wind, solar, hydro, and energy storage assets managed worldwide.

Learn more at powerfactors.com.

ABOUT THE ROLE  

As an IT Specialist, you will play a crucial role in maintaining and optimizing our organization’s IT systems. Your responsibilities will include providing technical assistance to staff, resolving queries, and ensuring the efficient use of hardware and software technologies. Building strong relationships through communication, problem-solving, and timely resolutions will be key to your success.

WHAT YOU WILL BE DOING

• Collaborate with IT team members to identify and resolve technical issues promptly.
• Provide end-user support by addressing hardware and software-related queries.
• Train end-users on hardware functionality and software programs.
• Assist with the installation, maintenance, and administration of servers, networks, and related equipment.
• Perform regular system updates and backups as required.
• Create, update, and maintain documentation in support of IT systems and procedures.
• Monitor hardware, software, and system performance metrics.
• Identify opportunities to enhance system efficiency and recommend improvements.
• Stay informed about technological advancements and trends in IT support.
• Ensure system security by following best practices.
• Secure sensitive data and maintain data integrity.
• Collaborate with cross-functional teams on IT projects related to system upgrades, migrations, or enhancements.
• Participate in other cross-functional initiatives as needed.

WHAT YOU WILL NEED TO BE SUCCESSFUL

• Bachelor’s degree in computer science, information technology, or a related field.
• 2-5 years of experience as an IT support specialist.
• In-depth knowledge of the Microsoft environment and applications such as Office 365, SharePoint, Teams, Azure, Intune, Defender
• Experience with various applications including but not limited to Bitwarden, Atlassian (Confluence, Jira, Trello, BitBucket), GCP, and Slack
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to train end-users on IT equipment.
• Proficiency in IT helpdesk software, such as Freshservice
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Exceptional interpersonal and communication skills.

LIFE @ POWER FACTORS

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

A humble cause with a clear purpose – you will help us fight climate change with every day at work. We aim to be environmentally conscious in all aspects of our operations.

Work with passionate experts and top-talents in your field – we are proud of our highly skilled crowd and the savviness each of us brings to the team.

Friendly and uplifting atmosphere – we believe kindness and respectfulness is core for our culture. A friendly smile or a helping hand is never far away.

Flexible hours and workplace – it is the result that counts, not when or where. Our hybrid/remote work setup allows everyone to set themselves up for success and create a more sustainable work-life balance.

All the benefits you expect (and more) – besides the basic benefits (adopted to local needs and norms), you will enjoy perks such as 8h of paid volunteering per year and participation in our Corporate Bonus Program (to name a few).

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.