Technician Dispatcher Scheduler

about 2 months ago
Full time role
In-person · Shelton, CT, US... more

Saving the World!  Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises.  We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America’s Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience.   We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opportunity for a motivated individual to fill the role of Technician Dispatcher Scheduler.  In this position, the successful candidate will be responsible for supporting the Technical Services team.  A successful candidate will have a background in maintaining a technician schedule. This background will be utilized to manage both service and installation support for Budderfly. 

Why this Role is Important:
Budderfly installs a variety of advanced technologies to save energy on our customers’ sites. Ensuring that these technologies operate efficiently and without issue is vital to the success  of the organization. This role is for a key player among the impactful team tasked with ensuring that these technologies continue to operate at the utmost efficiency while ensuring optimal customer satisfaction. They will do this by managing all dispatching and scheduling functions for the Technical Services team. The successful candidate will have a background in maintaining a technician schedule. This background will be utilized to manage both service and installation support for Budderfly.

 Responsibilities:

  • Schedules and notifies service technicians of work order assignments using dispatching software and GPS tracking.
  • Receives check-in call from the service technicians and informs workers of the next job to respond to.
  • Supports internal technicians.
  • Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
  • Maintains dispatching board to ensure maximum efficient capacity of technicians.
  • Manage on-call schedule and notify technicians of their assigned weeks.
  • Notify answering service of the schedule and numbers to call in case of emergency.
  • Know and understand service work order module and service contracts.
  • Active in all facets of dispatch.
  • Various reporting responsibilities as needed.

Desired Skills and Experience:

  • Minimum of 2 years proven field experience in similar technician dispatching role
  • Associate’s degree or Bachelor’s degree preferred
  • Maintaining positive relationships with technicians and customers
  • Enjoys continuous learning, as supported by your organization, both technically and professionally
  • Excellent verbal and written skills.
  • Work across / with organization Teams.

 

 

Compensation
$22—$26 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

  • Career advancement opportunities in a fast-growing, supportive company environment
  • Competitive pay
  • Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
  • Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.