As a Salesforce Developer, you will play a crucial role in managing and executing various Salesforce-related projects. These projects involve technology-enabled business and process transformation initiatives and enhancing Salesforce capabilities. Your expertise will be essential in analysing current and innovative business processes and defining strategies for business transformation.

You will work closely with the business to interpret and document change requests, design solutions to business problems, and contribute to agile practices. Additionally, you will provide third-level support and SME knowledge while supporting solution testing and implementation.

Roles & responsibilities:

Consulting

• Manage the timely delivery of projects by developing project plans and monitoring progress.

• Effectively communicate status updates to stakeholders regarding progress.

• Engage with clients to understand their business needs, challenges, and objectives.

• Conduct workshops and interviews to gather requirements for Salesforce implementations or enhancements.

• Assist in designing Salesforce solutions that meet client requirements, leveraging standard Salesforce functionality and customisation options.

• Interface with senior management, business, and technology teams to drive the adoption of reporting and planning in the solutions we implement.

• Demonstrate a high understanding of potential functional design issues by suggesting alternatives and providing recommendations.

Business Development/Leadership/Strategy

• Assist with the development and delivery of proposals, demonstrations, and presentations for new client opportunities.

• Build relationships within existing clients and identify further opportunities for consulting.

• Contribute to the team's process improvement initiatives and strategy.

• Promote and encourage innovation within the team.

• Be involved in the ongoing development of the strategy for Cloud Solutions service line, including identifying current and emerging trends and potential new service offerings.

Technical/Configuration/Client Support

• Respond to client support questions and requests via phone and email regarding implemented solutions.

• Provide technical guidance and support for Salesforce configurations and customisations.

• Configure Salesforce to align with client needs, including setting up objects, fields, workflows, process builder, and other declarative features.

• Develop custom solutions using Apex, Visualforce, Lightning Components, and other development tools when necessary.

• Create and maintain documentation for Salesforce solutions, including requirements documents, design specifications, user guides, and training materials.

• Perform thorough testing of Salesforce configurations, customisations, and integrations to ensure quality and reliability.

Risk & Compliance

• Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant

• Report all identified risks, breaches

• Comply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team

• Report all workplace hazards and incidents

Key performance indicators:

• Agreed upon through the performance measurement process with the Salesforce Consulting Director

Special conditions:

• Ordinary full-time hours: 37.5 hours per week between 8am – 6pm

• On occasion some out of hours work may be required – please note unpaid overtime may also be required on occasions

Selection criteria:

Skills/Knowledge/Experience

• Excellent written and verbal communication skills.

• Strong interpersonal and problem-solving skills.

• Highly organised and detail-oriented.

• Ability to manage competing deadlines and multiple projects.

• Quick to grasp and apply new concepts.

• Strong knowledge of the Salesforce platform.

• Experience in solution scoping, design, and requirements gathering.

• Functional specialisation in specific Salesforce modules.

• Experience with one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Health Cloud or Public Sector Solutions.

• Knowledge of Salesforce development tools and technologies.

• Experience delivering solutions as part of a Salesforce Partner or in-house team.

• 2 years of experience developing Salesforce solutions with developer technologies, including Apex, Flows, Omnistudio and Lightning Web Components.

• Experience developing software with git version control within a team.

• Optional: Experience developing automated and/or maintaining CI/CD pipelines for Salesforce