The Integration Specialist is a supporting role that assists the Technical Lead in the development, testing, and implementation of integration solutions for clients. They collaborate with a wide range of stakeholders—including business analysts, developers, project managers, and end-users—to grasp the client's needs, requirements, and objectives thoroughly.

Roles & responsibilities:

Consulting

• Collaborate with cross-functional teams to understand business requirements and design effective integration solutions.
• Design, develop, implement, and maintain integration processes.
• Configure APIs, connectors, and other integration components to facilitate seamless data exchange between systems.
• Troubleshoot and resolve integration issues in a timely manner to ensure smooth operation of critical business processes.
• Conduct thorough testing of integration solutions to ensure reliability, performance, and data accuracy.
• Optimise integration workflows to enhance performance, reliability, and scalability.
• Stay current with industry trends and best practices in integration technologies and methodologies.
• Contribute to the continuous improvement of integration standards, processes, and tools within the organisation.
• Work on support tickets to maintain and enhance existing deployed integration flows.

Business Development/Leadership/Strategy

• Promote and encourage innovation within the team
• Oversee complete process framework as per the ITIL best practices and standards
• Continuously streamline critical data environment processes to achieve best operations practices.
• Lead all operational problem resolutions in data environment to ensure problems and incidents are properly addressed and resolved within agreed SLA’s
• Driving a team of 3-4 members to meet KPIs
• Manage all system handover tasks from development owners to bed down into BAU.
• Confidently propose longer-term solutions with knowledge of SQL in an enterprise environment and using tools such as SSRS, SSIS and Visual Studio

Client Support

• Respond to client support questions and requests via phone or email where necessary
• Provide technical guidance

Risk & Compliance

• Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant
• Report all identified risks, breaches
• Comply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team
• Report all work place hazards and incidents

Key performance indicators:

• Agreed upon through the performance measurement process with the CEO

Special conditions:

• Ordinary full-time hours: 38 hours per week between 8am – 6pm
• On occasion some out of hours work may be required – please note unpaid overtime may also be required on occasions

Selection criteria:

Skills/Knowledge/Experience

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong problem solving skills
• Extremely organised and detail oriented
• Manage conflicting priorities
• Ability to grasp and apply new concepts
• Bachelor's degree in computer science, information technology, or related field. Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in integration development, preferably with MuleSoft or Oracle Integration Cloud.
• Strong understanding of integration patterns, protocols, and standards (e.g., REST, SOAP, JSON, XML).
• Proficiency in Java or other programming languages commonly used in integration development.
• Familiarity with cloud platforms (e.g., Salesforce, Oracle Fusion) and enterprise architecture is a plus.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
• Proven ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for learning and professional development, with a desire to grow as part of an expanding team.
• Relevant certifications in MuleSoft and Oracle Integration Cloud (preferred)