Implementation Manager

3 months ago
Full time role
Remote · Chicago, IL, US... more

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently.  A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here’s what we’re up to: https://bit.ly/4fyXonB

The Implementation Manager will support the successful deployment and integration of Choco’s AI and App solutions for food distributors across North America. This role requires a blend of project management, technical acumen, and client engagement skills to ensure seamless implementation and exceptional client experiences. The ideal candidate is a proactive problem-solver, a quick learner, and passionate about technology, client success, and the foodservice industry.

Key Responsibilities:

  • Assist in the planning, coordination, and execution of Choco solutions.

  • Collaborate with Customer Success Managers to understand client requirements and develop tailored execution plans to meet client needs

  • Managing project timelines, milestones, and deliverables to ensure timely and successful implementations.

  • Lead client kickoff meetings and regular project status meetings to drive project forward

  • Schedule, prep, and conduct client training sessions.

  • Assist in troubleshooting technical issues and escalating them to the appropriate teams when necessary.

  • Maintain accurate project documentation and update internal systems with project status and client information.

  • Support the continuous improvement of implementation processes and methodologies.

  • Communicate effectively with clients to manage expectations, gather feedback, and address any concerns.

  • Work closely with cross-functional teams including sales, product development, and customer success to ensure alignment and successful project outcomes.

Qualifications:

  • Bachelor’s degree

  • 1-2 years of experience in implementation, project management, or a related role, preferably within the technology sector.

  • Ability to use project management software and/or create tracks or project plans in excel 

  • Strong organizational and time management skills with the ability to manage multiple projects simultaneously.

  • Excellent verbal and written communication skills.

  • Ability to work collaboratively in a team environment and build strong relationships with clients and colleagues.

  • A proactive and solution-oriented mindset with a willingness to learn and adapt in a fast-paced environment.

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 300 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.