Warehouse Operations Analyst

12 days ago
Full time role
Hybrid · Remote · Canada... more

Hi, we are ecobee. 

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution. 

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

Why we love to do what we do: 

We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.  

Join our extraordinary team. 

We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.

Who’ll You Be Joining:   

Reporting to the VP, Supply Chain & Operations, the ideal candidate will have experience working with a 3PL. This is a high impact role where you will manage day to day execution at multiple 3PL sites. Your main responsibilities will include overseeing inbound receiving, outbound shipping, returns management and inventory accuracy. You will also own the overall relationship with our partners and will be responsible for sourcing new locations as needed.

How You’ll Make an Impact:   

  • Ensure the service level requirements for all inbound/outbound shipments are met
  • Work with the warehouse to Flag priority orders and revise schedules to meet outbound orders
  • Establish a returns process that is easy to manage and monitor performance to SLA
  • Reconcile inventory between our system and the warehouse weekly & oversee the execution of their cycle count program to mitigate inventory variances.
  • Work with the warehouse to address any concerns they may have that will impact their performance and increase touch points.
  • Coordinate VAS projects and other special scenarios like new product launch, physical inventory to ensure the warehouse is ready for processing
  • Monitor, analyze and report daily/weekly warehouse performance through effective KPI tracking and data collection for all warehouses
  • Liase with warehouse leads to plan long term and labour capacity through regular forecast updates – identify potential risks and establish plans to resolve or mitigate them
  • Reviews monthly invoices and identifies areas of improvement with the warehouse staff in order to reduce costs
  • Leads the implementation of EDI functionality between our systems and the warehouse by working with the IT team and the account manage to develop a project plan and by assisting in testing
  • Monitors daily transactions to ensure there are no delays and involves IT as needed to resolve issues

What You’ll Bring to the Table:    

  • You have 5 years of experience working with a 3PL
  • Strong analytical skills with the ability to work with large data sets to identify trends and anomalies
  • Excellent communication and collaboration skills with the ability to influence decision making
  • Experience developing and presenting reports
  • Comfortable using Netsuite or a similar ERP

Just so you know: The hired candidate will be required to complete a background check

This role is open until September 16th but may close earlier depending on the volume of applications we receive.

What happens after you apply:  

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.  

Interview Process:   

  • A 30-minute phone call with a member in Talent Acquisition
  • A virtual interview with the Hiring Manager – expect technical, behavioural and situational questions 
  • The final interview would be with members of cross functional teams. 

With ecobee, you’ll have the opportunity to: 

  • Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.  
  • Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts. 
  • Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget. 
  • Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off). 
  • Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St. ecobee Leeds is based at our riverside office on the Calls. 
  • Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.  

Are you interested? Let's make it work. 

Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of a office-based, fully remote, or hybrid work environment. New team members working remotely, will have all necessary equipment provided and shipped to them, and we conduct our interviews and onboarding sessions primarily through video.

We’re committed to inclusion and accommodation. 

ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.

We’re up to incredible things. Come and be part of them. 

Discover our products and services and learn more about who we are.  

Ready to join ecobee? View current openings. 

Please note, ecobee does not accept unsolicited resumes.