NOW HIRING IN YOUR AREAS!!
Are you looking for a job in an ESSENTIAL service where you can advance your career?
The Smardt family is growing and we need an exceptional, motivated, flexible and solution-oriented person to help us reach new levels. We are looking to add a Technical Support Specialist to our PSST department.
Reporting to the Technical Support Manager - West, the ideal candidate will ensure that our client base is well taken care of and that technical issues are addressed expeditiously in order to not only create a great customer experience but also to ensure warranty spending is within budget.
TASKS
Work with the Technical Support Manager - West on matters that escalate above the CBU (Service) level in your coverage area (AMER/EMEA), with an emphasis on the AMER region and equipment sold in the United States.
Tasks includes, but are not limited to:
o Analyzing data remotely gathered from site to diagnose issues.
o Being deployed to site to work directly with equipment and parties related.
o Participating in RCA/8D team activities
o Working with Suppliers (technical matters)
o Working with Engineering, Controls, Manufacturing and Quality
o Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development
o Mobilize to site as required to better understand operational challenges, gather data and interface with clients
o Arrange support from adjacent departments as needed
Essential Requirements
Excellent analytical and problem-solving abilities
o Work well autonomously and in a team environment
Benefits