Systems Support Specialist

About Exponent

Exponent is the only premium engineering and scientific consulting firm with the depth and breadth of expertise to solve our clients’ most profoundly unique, unprecedented, and urgent challenges.  

 

We are committed to engaging multidisciplinary teams of science, engineering, and regulatory experts to empower our clients with solutions that create a safer, healthier, more sustainable world. For over five decades, we've connected the lessons of past failures with tomorrow's solutions to advise clients as they innovate technologically complex products and processes, ensure the safety and health of their users, and address the challenges of sustainability.  

 

Join our team of experts with degrees from top programs at over 500 universities and extensive experience spanning a variety of industries. At Exponent, you’ll contribute to the diverse pool of ideas, talents, backgrounds, and experiences that drives our collaborative teamwork and breakthrough insights. Plus, we help you grow your career through mentoring, sponsorship, and a culture of learning. Thanks for your interest in joining our team!   

 

Key statistics:

• 1,100+ Team members
• 950+ Consultants
• 640+ Ph.D.s
• 90+ Disciplines
• 30+ Offices globally

Our Opportunity

We are currently seeking a Systems Support Specialist for our Information Technology team in Menlo Park, CA. In this role, you will work as part of a team to provide desktop computer support and first-level application and network troubleshooting for users in a Microsoft Windows and Apple macOS environment. The role will be based in our Menlo Park office and there will be a need to travel to the Oakland office when required.  You will be part of Exponent’s global IT Support Services team reporting to the Senior Manager of Support Services. This position will also provide remote support to all other Exponent offices. Flexible work hours may be required.

You will be responsible for

• Providing excellent customer service to Exponent employees
• Resolving IT support incidents and service requests including troubleshooting hardware, software and network issues by:
• Tracking requests through successful resolution or escalating as necessary
• Actively communicating progress with customers
• Performing personnel on-boarding and off-boarding tasks, including computer preparation, cell phone and account provisioning
• Coordinating equipment repairs with vendors
• Facilitating and supporting video and web conference meetings
• Participating in IT projects and process improvement efforts
• Ensuring that the technology infrastructure is secure and remains so, working closely with the other regional teams
• Maintaining an accurate inventory system and performing regular audits
• Participating and contributing in the IT Support Services team meetings and on call rotation

You will have the following skills and qualifications

• Bachelor’s degree preferred or 4+ years of IT support experience in a corporate environment
• Exceptional customer service orientation with strong interpersonal skills
• Proven ability to troubleshoot Microsoft Windows and Apple macOS operating systems
• Proven ability to troubleshoot and resolve hardware, software, and mobile device issues
• Proven knowledge supporting Microsoft 365 (Office, OneDrive, Teams) and Adobe software packages
• Experience supporting cloud applications, MFA and SSO technologies
• Experience with:
• Mobile device management (Intune)
• Active Directory user administration and Exchange mailbox creation
• Imaging and disk partitioning solutions (SCCM)
• ServiceNow or equivalent ITSM platform
• Conferencing technologies (Microsoft Teams, Logitech videoconferencing, Zoom Phones)
• Cybersecurity solutions (SentinelOne, Rapid7, Zscaler)
• Cloud based enterprise backup (Druva)
• Fundamental TCP/IP, DNS network troubleshooting including supporting and troubleshooting VPN connections (GlobalProtect)
• Outstanding written and verbal communication skills
• Ability to meet established service targets in a fast-paced environment
• Be self-motivated and directed
• Ability to effectively prioritize and execute in a high-pressure environment
• Some heavy lifting may be required

Life @ Exponent

To learn more about life at Exponent and our impact, please visit the following links:https://www.exponent.com/careers/life-exponent https://www.exponent.com/company/our-impact

 

We value and encourage diversity, equity and inclusion across all facets of our firm. Having a team built of people with different backgrounds, skills and perspectives allows us to provide better value to our clients and enjoy an enriched work environment.

 

Our firm is committed to offering a variety of programs and resources to support health and well-being. We believe that providing competitive benefits, as well as compensation and recognition programs, empowers our staff to do work that makes a difference.

Work Environment

At Exponent, we have found that in-person interactions deepen employee engagement and are crucial for development, for realizing the full potential of our talented and diverse teams, and for​ building a more inclusive workplace where all have a sense of belonging. In our offices, you can expect a supportive culture and a collaborative, dynamic, multi-disciplinary work environment.

Compensation

The base salary range for this position is $90,000.00- $115,000.00 depending on experience and capabilities, which will be assessed during the interview process.

Salary Range

USD $90,000.00 - USD $115,000.00 /Yr.

Benefits you will enjoy

Access benefits information on our Life @ Exponent page:https://www.exponent.com/careers/life-exponent

 

Exponent is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

 

If you need assistance or accommodation due to a disability, you may email us at HR-Accommodations@exponent.com.

Job Locations

US-CA-Menlo Park