Account Director (North America)
Altruistiq's software solution delivers sustainability intelligence and real corporate impact in carbon reduction and beyond for large businesses that see more than 'just' reporting as the goal.
Altruistiq empowers businesses with the technology to automate sustainability data measurement, management and exchange - with unparalleled accuracy and ease. We believe that sustainability is the corporate world's biggest data challenge. Our mission is to enable businesses to do more of what is measurably good, driven by data and impact intelligence. Read about our latest investment below:
The role:
Join our team as an Account Director (North America) and become an essential player in our company's growth. You will be one of the first hires for our North America team. Reporting directly to the Global Key Account Director, and working closely with multiple teams.
You will be responsible for managing our Enterprise Strategic Accounts by engaging and building trust-based relationships with stakeholders and enhancing our value-led proposition with our solutions and environmental accounting team. You will work with accounts throughout the three core post acquisition phase: designing their solution, helping them through to adoption and finally developing and hitting their goals in the optimisation phase.
The person will ideally have a 5 or 6 hour overlap with UK working hours (ideally EST).
Responsibilities:
- Develop and maintain senior stakeholder relationships with customers, continuously identifying opportunities for expansion.
- Develop new ways of working and build the strategy within North America for Altruistiq as we expand our customer base in this region, becoming the Subject Matter Expert (SME).
- Drive post-sales revenue, including forecasting, reporting, proposal, negotiation, and contracting, while monitoring core metrics and KPIs such as churn, NRR, ARR, LTV, to achieve continued growth.
- Provide direction and leadership for live Customer Account Plans, working with Solution Advisors and Program Managers to ensure successful delivery outcomes, value realization, and risk mitigation.
- Act as the voice of the customer, identifying pain points and opportunities and feeding them into product roadmap and strategy development across functions.
- Work with the sales and marketing team to develop and implement strategies that support holistic revenue growth across the business.
- Develop the continuous improvement of our product environment to enhance the customer experience year on year.
- Continuously drive improvement in customer service processes to provide excellent support and satisfaction to our customers.
About you:
- Minimum of 10+ years of experience in customer management or consulting with large multinational clients, demonstrating exceptional organizational skills and the ability to work under pressure while maintaining attention to detail.
- Experience delivering solutions to Enterprise Food and Beverage (F&B), retail, manufacturing companies. Ideally businesses from the FTSE 100.
- Knowledge of sustainability and/or carbon reporting from a SaaS company is highly desired
- Excellent communication and interpersonal skills to build strong relationships with Altruistiq's customers.
- A proactive and positive attitude, with the ability to use initiative, excel in a fast-paced environment, and function well in a startup environment.
- Excellent excel and data analytical skills, proficiency with MS Office, Google Suite, and project management tools.
- Interest in working in an international and multicultural environment.
- Self-driven, results-oriented, and a team player.
- Experience building customer relationships and project management skills.
Actively contribute to fighting climate change and make the world a better place.
Our benefits include:
- Equity, we believe our team should all have a stake in the company we're building
- A supportive culture to help you learn and develop into a better version of yourself, including a learning & development budget and policy.
- Competitive compensation package.
- Private health and dental insurance for you and your partner/family.
- Generous pension contribution.
- Unlimited holiday policy
- Flexible working, remote-first, with allowance to join a shared working space where you live.
- Health & wellness budget, cycle scheme.
- Team offsites, and annual events to spend time together as a team.
- Work in a diverse, feedback-driven organisation, decentralised decision making enabling everyone to weigh in, offering lots of freedom, impact as well as responsibility.
At Altruistiq we believe a diverse team is a better team.
We welcome you to apply, and if there are accommodations that can be made to make the application and interview process more accessible for you please just get in touch. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. If there are accommodations that can be made to make the application and interview process more accessible for you please just get in touch.